Richpanel’s self-service capabilities reduced our tickets by 55%. The possibilities with self-service are endless. You can have multiple, customized answers for the same questions depending on factors like order status, SKU number and so many more!
Richpanel was awesome because we didn't have to hire as many extra people. We started to resolve 40% of tickets with self-service.
The resolution rates for their self-service portal easily surpass the rates seen with other popular tools! Thanks to their easy migration process and intuitive interface we were able to keep a consistent UX despite increasing order volumes.
Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!
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