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Introducing Richpanel Sidekick, an AI assistant for support agents
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Powered by AI

Upgrade to effortless & affordable support

Simplify your e-commerce customer service. Automate common queries & manage all channels from one place. Join the 2,000 stores that have migrated from other Helpdesk tools.

2,000+ ecommerce teams have upgraded to Richpanel

perlabco
50%
reduction in costs
Migrated from Zendesk
mr marvis
55%
automation rate
Migrated from Gorgias
thinx
96%
customer satisfaction score
Migrated from Zendesk
snow
40%
reduction in tickets
Migrated from Gorgias
proteinwork
$1M+
generated from customer service
Migrated from Zendesk
rating ing
see how
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SELF-SERVICE PORTAL

Convert and retain customers with Richpanel helpdesk and self-service

We help you deliver incredible customer service and convert high-intent visitors into buyers.

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AI ASSISTANT

Resolve tickets faster with AI

Majority of the support queries are repetitive. Richpanel Sidekick is an AI assistant that uses GPT-4 to learn from previous interactions and generates accurate, trustworthy replies for agents to use.

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sales assistant

Increase revenue from customer support

Richpanel’s built-in commerce tools help agents make product recommendations, generate invoices, and sell more. Comprehensive revenue reporting gives you complete visibility on total sales revenue brought in from customer support, conversion, channels, and time between conversation to purchase.

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COLLABORATE

Seamless collaboration across teams

Tired of going back and forth on Slack/Teams/Emails to loop in other team members? Richpanel uses AI to add a short summary and context of the conversation, so you don't have to.

AUTOMATIONS

Easily automate with proven templates

Not sure what to automate? Tired of creating and maintaining rules? Try Richpanel templates library to explore and enable automations with one click.

customer timeline

Integrates with your entire tech stack

Shopify
Shopify
megento
Magento
woecomm.
Woocommerce
amazon
Amazon
klaviya
Klaviyo
attentive
Attentive
Recharge
Recharge
yotopo
Yotpo
Return Prime
Loop Returns
Loop Returns
Postscript
Postscript
Instagram
Instagram
Facebook
Facebook
whatsapp
WhatsApp
Explore all integrations

Richpanel’s self-service capabilities reduced our tickets by 55%. The possibilities with self-service are endless. You can have multiple answers for the same questions depending on factors like order status, SKU number and so many more!

Jason Kutasi, Founder
altas
James Oliver, CEO
team

Upgrade your customer service stack

Join the 2,000+ support teams that use Richpanel