Majority of the support queries are repetitive. Richpanel Sidekick is an AI assistant that uses GPT-4 to learn from previous interactions and generates accurate, trustworthy replies for agents to use.
Richpanel’s built-in commerce tools help agents make product recommendations, generate invoices, and sell more. Comprehensive revenue reporting gives you complete visibility on total sales revenue brought in from customer support, conversion, channels, and time between conversation to purchase.
Tired of going back and forth on Slack/Teams/Emails to loop in other team members? Richpanel uses AI to add a short summary and context of the conversation, so you don't have to.
Not sure what to automate? Tired of creating and maintaining rules? Try Richpanel templates library to explore and enable automations with one click.
Richpanel’s self-service capabilities reduced our tickets by 55%. The possibilities with self-service are endless. You can have multiple answers for the same questions depending on factors like order status, SKU number and so many more!