May 9, 2023
At Richpanel, we are doing something radical, something unconventional. We believe the future of customer service is no service. We believe the $260B+ BPO market will cease to exist in just a few years and Richpanel aims to be the pioneer that leads this change. We have over 2000+ customer who believe in our vision and we are backed by Sequoia Capital.
Richpanel is a SaaS platform that let’s e-commerce brands build self-service interfaces similar to what you see on Uber/Amazon. Brands that use Richpanel need 2x less agents and resolve up to 50% of potential customer interactions through our proprietary self-service technology. We are on mission to take this to 90% self-resolution.
Our leadership team has 20+ years of experience leading multi-million dollar ventures and fortune 500 companies in the e-commerce industry. We're a team of passionate and driven individuals who strive for excellence and push each other to reach our full potential. Together we are building an iconic company and extraordinary outcomes of each other.
We take hiring very seriously and believe in finding the perfect career fit. A+ team members have the right to A+ team members. So we always want to surround ourselves with the best of the best.
As a CSM, you will be responsible for maximizing the value derived by customers from Richpanel platform. You will be fully responsible for customer onboarding, training, product adoption and ensure they derive maximum value.
You will be a process driven and technically curious person who will strive to solve customer problems and ensure customers achieve their business objectives.
But, what’s in it for you?
Wanna learn more about us? Check these out:
Check out the product here : https://www.youtube.com/watch?v=yZkJ5xCBeiM
Humble brag - here where we've featured :
Forbes - www.forbes.com/sites/davidprosser/2020/12/09/binning-the-bots-with-richpanel-to-transform-customer-service/?sh=1ef1a2c285c0
TechCircle - www.techcircle.in/tag/richpanel
Yourstory - https://yourstory.com/2020/12/funding-alert-customer-service-platform-richpanel-sequoia-surge/am
We've grown to 1600+ brand since 2020
Here's what our customers say about us - https://apps.shopify.com/customer-support
This is dependant on the candidate and will vary on a case to case basis
Work Timings: 6PM - 3AM (Monday to Friday - US Shift)
Location: Remote, India #LI-Remote