Pricing

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Pricing that works for you. Pay only for what you use.

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FREE
1,000 orders/mo
$0
per month
Up to 50 orders per month
Calculate cost per resolve
Start free trial
Works with
Features include:
Connect 1 Store
Single Language
FAQs
Order Flows
Starter
3,500 orders/mo
$50
per month
Up to 500 orders per month
Calculate cost per resolve
Start free trial
Works with
Everything in Free, plus:
Connect 2 Stores
Up to 2 languages
pro
10,000 orders/mo
$600
per month
Up to 10,000 orders per month
Calculate cost per resolve
Start free trial
Works with
Everything in Regular, plus:
Lite onboarding
Named success manager
Self-service on SMS
Subscriptions management
Enterprise
Custom order volume
Custom
More than 500 orders per month
Book a Demo
Works with
Everything in Starter, plus:
Multiple Brands
Multiple languages
Conceirge Setup
Subscriptions management
FREE
1,000 orders/mo
$0
per month. Billed annually
Up to 50 orders per month
Calculate cost per resolve
Book a Demo
Works with
Features include:
Connect 1 Store
Single Language
FAQs
Order Flows
STARTER
3,500 orders/mo
$42
per month. Billed annually
Up to 500 orders per month
Calculate cost per resolve
Book a Demo
Works with
Everything in Free, plus:
Connect 2 Stores
Up to 2 languages
pro
10,000 orders/mo
$500
per month. Billed annually
Up to 10,000 orders per month
Calculate cost per resolve
Book a Demo
Works with
Everything in Regular, plus:
Lite onboarding
Named success manager
Self-service on SMS
Subscriptions management
enterprise
Customer order volume
Custom
More than 500 orders per month
Book a Demo
Works with
Everything in Starter, plus:
Multiple Brands
Multiple languages
Conceirge Setup
Subscriptions management
Free
$0
per user per month
Calculate self service resolutions
Start free trial
1-click migration
Features include:
Email & Live Chat
Basic Reporting
50 AI Assists per company
3 Seats
Starter
$29
per user per month
Calculate self service resolutions
Start free trial
1-click migration
Everything in Free, plus:
Social channels
Business Hours
5 Rules & Automations
Up to 3 Campaigns
pro
$99
per user per month
Calculate self service resolutions
Start free trial
1-click migration
Everything in Starter, plus:
SMS & phone channels
Business hours & Holidays
Unlimited Rules & Automations
Unlimited Campaigns
Revenue & CSAT Reporting
1 Agent Form
Multiple Languages
API Access
Enterprise
Custom
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Pro, plus:
Agent scripting
SSO
Concierge Onboarding
Multiple Brands
Multiple Agent Forms
FREE
$0
per user per month. Billed annually
Calculate self service resolutions
Book a Demo
1-click migration
Features include:
Email & Live Chat
Basic Reporting
50 AI Assists per company
3 Seats
Starter
$20
per user per month. Billed annually
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Free, plus:
Social channels
Business Hours
5 Rules & Automations
Up to 3 Campaigns
pro
$85
per user per month. Billed annually
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Starter, plus:
SMS & phone channels
Business hours & Holidays
Unlimited Rules & Automations
Unlimited Campaigns
Revenue & CSAT Reporting
1 Agent Form
Multiple Languages
API Access
enterprise
Custom
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Pro, plus:
Agent scripting
SSO
Concierge Onboarding
Multiple Brands
Multiple Agent Forms
Integrates with
Gorgias
Rectangle
Let customers manage orders & get instant answers.
Base
$0
 
Alternative to FAQ Apps.
With order tracking.
 
Up to 1,000 orders per month
Calculate cost per resolve
Start free trial
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Features include:
Connect 1 store
Site widget
Helpcenter page
Order tracking
PRO
$120
per month
Alternative to Gorgias Automate. Unlimited resolutions.
Up to 5,000 orders per month
Calculate cost per resolve
Book a Demo
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Everything in Base, and:
Connect 2 stores
PRO MAX
$360
per month
Alternative to Chatbots.
Easier to use with multiple languages.
Up to 20,000 orders per month
Calculate cost per resolve
Book a Demo
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Everything in Pro, and:
Connect 5 stores
Multiple languages
enterprise
Customer order volume
Custom
Enterprise solution that is easy to setup and works at scale.
Custom order volume
Book a Demo
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Everything in Pro Max, and:
Custom services
Full onboarding
Tickets analysis and audit
Ongoing self-service optimization
Let customers manage orders & get instant answers.
Base
$0
 
Alternative to FAQ Apps.
With order tracking.
 
FREE
1,000 orders/mo
$0
Included with Help Desk Starter
Up to 1,000 orders per month
Calculate cost per resolve
Start free trial
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Features include:
Connect 1 store
Site widget
Helpcenter page
Order tracking
PRO
$100
per month
Alternative to Gorgias Automate. Unlimited resolutions.
PRO
3,500 orders/mo
$250
per month. Billed annually
Up to 5,000 orders per month
Calculate cost per resolve
Book a Demo
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Everything in Base, and:
Connect 2 stores
PRO MAX
$300
per month
Alternative to Chatbots.
Easier to use with multiple languages.
pro MAX
10,000 orders/mo
$500
per month. Billed annually
Up to 20,000 orders per month
Calculate cost per resolve
Book a Demo
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Everything in Pro, and:
Connect 5 stores
Multiple languages
enterprise
Customer order volume
Custom
Enterprise solution that is easy to setup and works at scale.
Custom order volume
Book a Demo
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Everything in Pro Max, and:
Custom services
Full onboarding
Tickets analysis and audit
Ongoing self-service optimization
All in Support Inbox. Powered by AI.
Base
$9
per month for 3 users
Alternative to Shopify Inbox.
Manage Email, Social and Chat from one app.
Calculate self service resolutions
Start free trial
1-click migration
Features include:
Email, Chat & Social channels
90 day messaging history
90 day reporting window
Macros
3 Automation Rules
Up to 50 AI Assisted Replies
Up to 3 seats
PRO
$60
per month per user
Alternative to Gorgias.
All features, automations & AI  with a fair price.
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Base, and:
Phone channels
1 year message history
1 year reporting window
Unlimited Automation Rules
Up to 200 AI Assisted Replies
Up to 10 seats
Unlimited collaborators
pro MAX
$120
per month per user
Alternative to Zendesk.
Powerful platform, is easy & has great support.
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Pro, and:
SMS Channels
Unlimited messaging history
Unlimited reporting window
Unlimited Automation Rules
Unlimited AI Assisted Replies
Unlimited Seats
Agent Scripting & Forms
Multi language support
Multiple store support
API Access
enterprise
Custom
AI, scalability, and advanced features for enterprise efficiency.
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Pro Max, and:
Campaign manager
Tickets analysis and audit
Custom cart Integration
All in Support Inbox. Powered by AI.
Base
$9
per month for 3 users
Alternative to Shopify Inbox.
Manage Email, Social and Chat from one app.
Calculate self service resolutions
Start free trial
1-click migration
Features include:
Email, Chat & Social channels
90 day messaging history
90 day reporting window
Macros
3 Automation Rules
Up to 50 AI Assisted Replies
Up to 3 seats
PRO
$50
per month per user
Alternative to Gorgias.
All features, automations & AI  with a fair price.
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Base, and:
Phone channels
1 year message history
1 year reporting window
Unlimited Automation Rules
Up to 200 AI Assisted Replies
Up to 10 seats
Unlimited collaborators
pro MAX
$100
per month per user
Alternative to Zendesk.
Powerful platform, is easy & has great support.
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Pro, and:
SMS Channels
Unlimited messaging history
Unlimited reporting window
Unlimited Automation Rules
Unlimited AI Assisted Replies
Unlimited Seats
Agent Scripting & Forms
Multi language support
Multiple store support
API Access
enterprise
Custom
AI, scalability, and advanced features for enterprise efficiency.
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Pro Max, and:
Campaign manager
Tickets analysis and audit
Custom cart Integration

Calculate your price

Move the sliders of the products you’re interested in to calculate price
Help Desk
$0/mo
Custom pricing
Agents in your team
0
20
40
60
80
100+
0
5
10
20
50
100
100+
Help desk plan
Plan
Self-Service
$0/mo
Custom pricing
Orders per month

0

2,000

4,000

6,000

8,000

10,000+

Pay annually
Discount
-$0.00
-
Estimated price
$0/mo
Custom pricing
Get a demo

Enjoy these features on all plans

tickets icon
Unlimited tickets
No limit on the number of tickets
headphone
24/5 support
Email and live chat support available 24 hours with. Avg first response time < 2 mins
app
20+ integrations
Get access to all integrations on all plans
team

Stuck in a contract? We’ll buy you out!

Great things don’t have to wait just because you are in a contract. Check our contract buy out program.

See ROI from month 1

Most customers see results within 1-4 weeks.

40-70%
Average tickets automated across all Richpanel customers*
9x
Cheaper than involving support agents
1 week
80% of the clients go live within one week

Leading ecommerce teams run their support on Richpanel

Richpanel is the momentum leader in the Customer Service Software category for 2023. Ranked #1 in Best meets requirements and #1 in Easiest to do business with.

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FAQs

What exactly does 'AI-Powered' support mean?

"AI-Powered" support means combining the best of AI & humans to deliver high-quality service at scale.

With Richpanel AI, you get capabilities such as suggesting accurate and empathetic responses, generating concise summaries of customer issues, and automating repetitive tasks. The AI also assists in organizing information, translating languages, and even drafting replies that your agents can use as a starting point, ensuring they spend less time on routine queries and more on complex customer needs.

This level of automation and assistance is designed to enhance the efficiency and effectiveness of your customer support team, making it easier to deliver high-quality service at scale.

How many tickets are included in each plan?

All Richpanel plans come with unlimited tickets and automations. We believe in transparent and predictable pricing, so we base your monthly billing on the number of support agent seats, not ticket volume. This way, you can scale your support without worrying about exceeding ticket limits.

Can I switch plans at any time?

Absolutely! Plan changes can be made at the end of your current billing term. If you're on a monthly plan, you can switch at the end of the month, and for annual plans, at the end of the year. This ensures you get the full value of the plan you've chosen while giving you the flexibility to adjust as your next term approaches.

What happens if I exceed my plan's limits?

For Helpdesk plans, we offer complete flexibility with your support agent seats — add or remove seats as your team's needs change. For Self-Service plans, which are based on order volumes, should you exceed your current plan's limit, simply move up to the next tier. We're committed to scaling with your business, ensuring you have the right fit for your evolving requirements.

Do I have to pay for all users I add to Richpanel?

No, payment is only required for users designated as support agents, those who actively respond to customer queries. Each plan includes complimentary collaborator seats for team members who assist the support team by accessing support data, such as personnel from shipping, tech, or marketing departments. This ensures you only pay for what you truly need.

What channels can I manage with Richpanel?

Richpanel lets you seamlessly manage multiple customer service channels, including email, live chat, SMS, and social media interactions (Instagram and Facebook comments, DMs, and ad comments). For phone support, we integrate with VOIP providers. Additionally, Richpanel integrates with marketing platforms like Attentive, Klaviyo, and Postscript, enabling you to handle responses to marketing campaigns effectively.

What integrations are available with Richpanel?

Richpanel offers a wide range of integrations to streamline your ecommerce operations and enhance customer support. This includes direct connections with leading ecommerce platforms, social media channels, VOIP providers for phone support, and popular marketing tools. We also support integrations with major shipping and logistics services, return apps, and subscription apps to provide a comprehensive support solution. Checkout the full list of integrations here.

How does data migration work when switching from another platform?

Switching to Richpanel is designed to be smooth and hassle-free. Our data migration process ensures that your existing customer support data, including tickets, customer interactions, and history, is securely transferred from your previous platform. We provide personalized support to guide you through every step of the migration, ensuring a seamless transition with minimal disruption to your operations. Our team works closely with you to map out and execute the migration, making sure that all your valuable data is accurately imported into Richpanel.

Is my data used for training OpenAI models?

Absolutely not. At Richpanel, we prioritize your privacy and data security. We utilize OpenAI's enterprise APIs, which specifically ensure that your data is not used for training or enhancing their models. OpenAI does not retain any of your data or personally identifiable information (PII). Furthermore, our approach to handling your data is fully GDPR compliant, ensuring your information remains confidential and secure.

Can I get a demo of the platform before I make a decision?

Yes, absolutely! We encourage you to explore Richpanel's capabilities firsthand. You can request a personalized demo with one of our product specialists, who will walk you through the features and benefits of our platform tailored to your specific needs. This is a great opportunity to see how Richpanel can transform your customer support experience. Book a demo here.

Fully managed, done-for-you

We’re so much more than just another helpdesk or chatbot. Our goal is simple: grow your business with self service, so you can focus on the more important things

Title

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Title

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Title

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Need help implementing Richpanel? Try our done-for-you add ons.

self-service setup

Self-Service setup

from: $2,000/website
Chat with us
Includes:
checkmark
Audit of 200 sample tickets
checkmark
Ticket analysis
We design suggested self-service flows
1 review session + 1 revision of self-service flows
ongoing maintenance

Ongoing maintenance

from: Contact us for prices
Chat with us
Includes:
We design and maintain self-service flows
We mutually decide and attain your KPIs: CSAT, FRT, Self-Service Rate, etc
Ticket analysis & quarterly business review
1 review session + 1 revision of self-service flows

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