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Redefine customer experience with Richpanel

Rated  4.9/5 (24 reviews)
Rated  5/5 (84 Reviews)
Trusted by 1500+ fast growing DTC brands
Julian Quintães
CEO
"We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent-handled interaction by more than 70%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team."
Julian Quintães
CEO
Julian Quintães
CEO
70%
Automated Resolutions
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Jonathan Parker
CEO
"Richpanel is pivotal in helping us improve our repeat customer rate. You want to retain customers for 5-10 years in the long term. You want to give them a great CX with quick and satisfying answers. Richpanel makes this a reality."
Jonathan Parker
CEO
Jonathan Parker
CEO
70%
Automated resolutions
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James Oliver
CEO and Founder
"We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option."
James Oliver
CEO and Founder
James Oliver
CEO and Founder
53%
Automated resolutions
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Victoria Shanley
Director of Operations and Marketing
"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"
Victoria Shanley
Director of Operations and Marketing
Victoria Shanley
Director of Operations and Marketing
95%
CSAT
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Jason Kutasi
CEO
"I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half."
Jason Kutasi
CEO
Jason Kutasi
CEO
50%
Automated Resolutions
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Alice Warren
Head of CX
"The resolution rates for their self-service portal easily surpass the rates seen with other popular tools! Thanks to their easy migration process and intuitive interface we were able to keep a consistent UX despite increasing order volumes."
Alice Warren
Head of CX
Alice Warren
Head of CX
60%
Automated resolutions
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