Stop pitting your agents against your customers!

Set your agents up for success, not every customer query needs an agent. Agents hate answering repetitive questions. Customers hate repeating their queries.

#SkipTheQueue for repeat queries by setting up Amazon-like customer self-service.  Prevent delays in query resolution, avoid punishing your customers with a poor experience.

Cut down your support tickets in half.

Richpanel provides you with the flexibility to create custom flows so you can automate repetitive requests. Let your customers resolve common scenarios through an intuitive self-serve portal.

Free up your agents’ time to focus on customer requests that require specialized support.

Customer Experience is a two-way street. Make it easy for both agents and customers!

No more burnt out agents trying to process return requests from 100 different customers. No more frustrated customers waiting for an agent to process their refund.

95%
CSAT
9,000
Tickets closed with self-service
51%
Automated resolutions

"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"

Christina
Victoria Shanley
Director of Operations and Marketing
Frenchie
View Case Study
53%
Automated resolutions
90%
CSAT
20%
Self-Service to Revenue

"We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option."

James Oliver
CEO and Founder
Atlas
View Case Study
50%
Automated Resolutions
98%
CSAT
20%
Conversations to Revenue

" I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half. "

Jason Kutasi
CEO
View Case Study

Stop losing revenue to poor customer experience! Level up your customer service with Richpanel.

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“We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent handled interaction by 50%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team”

Frenchie
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