Not every query needs to be a support ticket. Help your customers resolve their problems. Grow your eCommerce brand without burning out your support agents.
Trusted by 1500+ fast growing DTC brands
Set your agents up for success, not every customer query needs an agent. Agents hate answering repetitive questions. Customers hate repeating their queries.
#SkipTheQueue for repeat queries by setting up Amazon-like customer self-service. Prevent delays in query resolution, avoid punishing your customers with a poor experience.
Richpanel provides you with the flexibility to create custom flows so you can automate repetitive requests. Let your customers resolve common scenarios through an intuitive self-serve portal.
Free up your agents’ time to focus on customer requests that require specialized support.
No more burnt out agents trying to process return requests from 100 different customers. No more frustrated customers waiting for an agent to process their refund.
"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"
"We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option."
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" I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half. "
Stop losing revenue to poor customer experience! Level up your customer service with Richpanel.
Frenchie
Trusted by 1500+ fast growing DTC brands
