$0 to $12M/month.
90%more tickets
0agents added
June–September 2026 · Team held at 14.
Read the case study
AI AGENTS + HELPDESK FOR ECOMMERCE
Automate 50%
of your tickets.
In 30 days.
AI that resolves the hard stuff. A dedicated expert to get you live. Happier customers, at a fraction of the cost.
Trusted by 3,000+ brands.
WHY RICHPANEL
01 DONE-FOR-YOU SETUP
You run support.
We’ll run the setup.
Your implementation manager gets you to 50% automation in 30 days.
- We move your data.
- We build your integrations. Custom tools included.
- We write and test your support steps.
Your data and workflows, moved for you.
“The implementation was pretty immediate, which actually shocked me. It just went off without a hitch.”Cody Plofker CEO, Jones Road Beauty
02 FRONTIER AI
Built for the
“it’s complicated”
tickets.
Multi-step requests. Multiple tools.
AI that finishes the job.
See AI in action
JL
Jamie L.
Example scenarioI have too much coffee. Can I skip my next delivery and switch to one bag?
Of course. I’ve skipped your next delivery and switched you to one bag a month. Enjoy the coffee you have!
Skipped. Updated. Confirmed.
ACTIONS COMPLETED
- 01Checked the live subscription
- 02Skipped the next delivery
- 03Updated the plan
CSAT
Customer satisfaction · out of 5
Richpanel AI4.39
Human team4.33
05
About these results
Aeons’ live reporting, over 42 days ending May 26, 2026. Results are specific to this customer.
03 EMPATHY, BUILT IN
AI that makes customers
feel heard.
AI that speaks in your brand’s voice.
At Aeons, customers rated AI higher than the human team.
The preferred platform for
fast growing subscription brands.
See why customers cancel. See what makes them stay.
RETENTION REPORT
Cancellation & save rate
SubscriptionsLast 30 days
Cancellation requests1,200
Save rate30%360 customers chose to stay
Cancellation reasons
| Reason | Requests | Saved |
|---|---|---|
| Too much product | 600 | 180 |
| Price | 360 | 126 |
| Product fit | 240 | 54 |
$34,200Next subscription charge value
- Reduce chargebacks.
- Improve win-back rates.
- Keep more revenue.
Built for scale.
100+ agents. One platform.
LOWER COSTS
All this.
At a fraction of the cost.
AI agents + your helpdesk.
One platform.
Sean Frank CEO, Ridge70%lower cost per ticket
96%CSAT, up from 88%
Ridge’s reported results.
Run your own numbers.
See what Richpanel could save your team.
How this is calculated
Gorgias estimated at June 2026 list pricing: plan fees plus $0.90 per AI resolution.
Richpanel: $99 per seat plus about $0.20 per conversation. AI costs at least $200 per month.
The estimate assumes AI handles 50% of tickets. The team needed falls to half, rounded up, with at least one agent. Team costs use 176 paid hours per agent each month.
These are estimates at list pricing. Bring your invoice and we’ll work through your exact costs on the demo.
Estimated annual savings$194,494
55% lower than Gorgias
| Per month | Richpanel | Gorgias |
|---|---|---|
| Software | $2,495 | $8,143 |
| Team | $10,5605 agents | $21,12010 agents |
| Total | $13,055 | $29,263 |
Assumes AI handles 50% of tickets.
BEFORE YOU DECIDE
Common questions
Why are people switching to Richpanel?
Big AI promises can leave your team with weeks of setup. Richpanel takes that work off your plate:
- We do the heavy lifting.
Your implementation manager moves your data, connects your tools and writes your support steps. You reach 50% automation in 30 days.
- AI resolves the hard tickets.
AI uses your tools to solve hard tickets, even when it takes several steps.
- Customers rate AI highly.
At Aeons, AI scored 4.39/5, above the human team’s 4.33.
Is Richpanel a helpdesk or an AI agent?
Both, in one platform. Your team and AI agents use the same customer details, rules and tools to solve tickets. Explore the helpdesk · Explore AI agents
We’re still under contract. Can we switch?
Yes. Richpanel can buy out up to 100% of your remaining helpdesk contract. We agree on the buyout before you switch. Your current helpdesk stays live until Richpanel is ready.
What if we use custom tools or need help with SOPs?
We handle that too. Your implementation manager writes your support steps (SOPs) and connects your tools, including custom ones. We use your past tickets and policies, then test everything with your team before launch.
Can you show what AI would resolve for us?
Yes. We test AI on your past tickets and policies before it replies to customers. Your team can approve replies and actions first. When you’re ready, let AI handle the tasks you choose on its own.
How do we stay in control after launch?
You choose which actions need approval. Sensitive replies get an extra check. If AI has no instructions, it asks a person for help. Our quality checks review every closed conversation and flag repeat problems. You approve changes before they go live. Explore AI safety
How much work is the switch?
We move your data, connect your tools, write your support steps and train your team. You share your policies, review the setup and approve the launch. Your current helpdesk stays live until you’re ready.
What if we don’t reach 50% automation?
If AI doesn’t resolve at least 50% of eligible conversations during the first 30 days after go-live, you can claim a refund of the Richpanel subscription fees paid for that period. See the terms for which conversations and fees are covered, and when to claim. Read the full guarantee
How do you protect our customer data?
Outside experts check Richpanel against SOC 2 Type II, HIPAA and GDPR standards. Your data is encrypted when stored and sent. You control who can access it. See our audit reports and security details in the Trust Center. Explore the Trust Center
Automate half your
support tickets.
See how AI handles your tickets.
Get your 30-day launch plan.