Easily automate customer support on your site
Create a self-service portal on your site. Allow the repetitive questions to be resolved immediately in real time 24x7.
Celebrated by brands and loved by their customers!
Richpanel is the Momentum Leader in the Customer Service Software category for 2023
How it works
We analyze your support tickets and recommend ideas for automation.
Create flows to automate order tracking, edit order, cancel, returns, subscriptions and whatever else is applicable to your business.
Self-service that works on all your channels
Give customers the opportunity to resolve before starting a live chat. Provide 24x7 customer service for all common issues without involving agents.
A help center that goes beyond FAQs. Let customers manage orders, do returns, cancellations and manage subscriptions.
Stop sending those generic auto-responders. Send a dynamically generated self-service email that is populated with customer’s order data and give them an opportunity to resolve the issue instantly.
Customers get a custom-generated link to their self-service help center each time they text you. The link auto logs them in to the portal.
Route unresolved queries to Help Desk
We analyze your support tickets and recommend ideas for automation.
Create flows to automate order tracking, edit order, cancel, returns, subscriptions and whatever else is applicable to your business.
Self-service that works on all your channels
Give customers the opportunity to resolve before starting a live chat. Provide 24x7 customer service for all common issues without involving agents.
A help center that goes beyond FAQs. Let customers manage orders, do returns, cancellations and manage subscriptions.
Stop sending those generic auto-responders. Send a dynamically generated self-service email that is populated with customer’s order data and give them an opportunity to resolve the issue instantly.
Customers get a custom-generated link to their self-service help center each time they text you. The link auto logs them in to the portal.
Route unresolved queries to Help Desk
Shop Premium
Products
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We analyze your support tickets and recommend ideas for automation.
Create flows to automate order tracking, edit order, cancel, returns, subscriptions and whatever else is applicable to your business.
Self-service that works on all your channels
Give customers the opportunity to resolve before starting a live chat. Provide 24x7 customer service for all common issues without involving agents.
A help center that goes beyond FAQs. Let customers manage orders, do returns, cancellations and manage subscriptions.
Stop sending those generic auto-responders. Send a dynamically generated self-service email that is populated with customer’s order data and give them an opportunity to resolve the issue instantly.
Customers get a custom-generated link to their self-service help center each time they text you. The link auto logs them in to the portal.
Route unresolved queries to Help Desk
We analyze your support tickets and recommend ideas for automation.
Create flows to automate order tracking, edit order, cancel, returns, subscriptions and whatever else is applicable to your business.
Self-service that works on all your channels
Give customers the opportunity to resolve before starting a live chat. Provide 24x7 customer service for all common issues without involving agents.
A help center that goes beyond FAQs. Let customers manage orders, do returns, cancellations and manage subscriptions.
Stop sending those generic auto-responders. Send a dynamically generated self-service email that is populated with customer’s order data and give them an opportunity to resolve the issue instantly.
Customers get a custom-generated link to their self-service help center each time they text you. The link auto logs them in to the portal.
Route unresolved queries to Help Desk
Shop Premium
Products
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec a ex porttitor, elementum augue eget, molestie erat.
Integrates with your entire tech stack
Want to automate scenarios that require taking actions across multiple apps? Richpanel has prebuilt integrations with 20+ apps and provides a powerful APIs to connect more.
Impressive results achieved in the first month
50% reduction in tickets
“At our peak - we would get 5,000 tickets per month. And now [after Richpanel] the max we get is 2,000 to 2,500 tickets per month. It’s like half of what we used to get!”
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$100K+ savings
“We cut the outsourced support agents by half and saved $100K in salaries.”
$100M GMV. Building customer trust with self-service
Richpanel helped remove the need for holiday staffing by solving 40% of issues before the customer needs to talk to a representative.
Ready to learn more?
Our team of CX consultants would be happy to show you a demo or answer questions.
See how Richpanel compares with
Richpanel is a Self-Service first CX platform which makes it much more powerful than a regular Helpdesk. We let customers resolve 40-70% cases and let agents focus on the complex ones.
You also have the option to use only the Self-Service Portal with your existing Helpdesk.
Unlike chatbots that frustrate customers, Richpanel uses a simple interface where customers can track orders, edit, cancel, return and more.
Richpanel integrates with Returns Apps and helps customers manage returns from within the Self-Service portal.
Checkout Richpanel self-service widget on these websites
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Automate customer support by 40-70% with self-service
Reduce support by 40-70% with 24/7 self-service
