Customer Support & CRM for
E-Commerce Brands

Make your customer service a competitive edge with Richpanel. Increase repeat customers and lifetime value with exceptional customer service

Trusted by 1500+ fast growing DTC brands
Product Overview: Inside the Richpanel Engine
Self Service & Customer Portal
Let Customers Resolve 50%
of Your Support Tickets

Bring down your order-to-ticket ratio to less than 10% by letting customers self-resolve the most common support scenarios. Create a customer-facing self-service widget to provide an amazon-like experience.

Learn More
E-commerce CRM & AGENT HELPDESK
Increase Productivity With
The Most Agent-friendly CRM

Delighting customers should be a delightful experience for your agents. Richpanel is the only e-commerce CRM that combines the power of complete customer context and powerful helpdesk capabilities for your agents to resolve queries without breaking a sweat.

Learn More
Reporting & Performance
Measure the Efficiency and
Effectiveness of Customer Support

Understand the bottom-line impact of your customer service. Slice and dice your team’s performance metrics by channel, products, geography, and whatnot. Measure the impact of self-service and your customer support team on your revenue and customer lifetime value.

Learn More
Automation & Routing
Personalise at Scale Without
Burning Out Your Support Team

Give your customers a personalised shopping and customer experience without breaking the bank. Invest in smart automation to deliver exceptional customer service at scale and to ensure your agents are not over-worked.

Learn More
Product Overview
Inside the Richpanel Engine
Self Service & Customer Portal
Let Customers Resolve 50%
of Your Support Scenarios

Bring down your order-to-ticket ratio to less than 10% by letting customers self-resolve the most common support scenarios. Create a customer-facing self-service widget to provide an amazon-like experience.

Learn More
E-commerce CRM & AGENT HELPDESK
Increase Productivity With
The Most Agent-friendly CRM

Delighting customers should be a delightful experience for your agents. Richpanel is the only e-commerce CRM that combines the power of complete customer context and powerful helpdesk capabilities for your agents to resolve queries without breaking a sweat.

Learn More
Reporting & Performance
Measure the Efficiency and
Effectiveness of Customer Support

Understand the bottom-line impact of your customer service. Slice and dice your team’s performance metrics by channel, products, geography, and whatnot. Measure the impact of self-service and your customer support team on your revenue and customer lifetime value.

Learn More
Automation & Routing
Personalise at Scale Without
Burning Out Your Support Team

Give your customers a personalised shopping and customer experience without breaking the bank. Invest in smart automation to deliver exceptional customer service at scale and to ensure your agents are not over-worked.

Learn More
Purpose-Built for
DTC
Bring customer conversations and order data in one unified window
Achieve personalization at scale using custom properties from your cart platforms
Set up customized self-serve and live chat flows contextualized to the order history
Take all the order actions right from Richpanel without switching tabs
True Omnichannel

Customer Support

Centralize your customer communication. Seamless and consistent customer support across all channels you can imagine, from live chat, SMS, and email to even including the comments on your Instagram ads.

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See what our customers have to say!

“We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.”

“We previously used both Gorgias and Zendesk and RP blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to RP because of the better system but also because of the self-service option. You can end your search for the right CS platform here.”

“Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more!”

“The decision was easy to choose Richpanel! What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success.”

“We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.”

“We previously used both Gorgias and Zendesk and RP blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to RP because of the better system but also because of the self-service option. You can end your search for the right CS platform here.”

“Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more!”

“The decision was easy to choose Richpanel! What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success.”

Christian Paul A
www.dutybox.com.au

If you want the best CRM, Richpanel is a highly recommended one. I've already used this for many years now and recommended it to my clients. Very easy to use and has very nice features. Easy integration. Salute to Mark who is always there to assist on technical matters and to Sonika who is always available to assist with any questions.

Christian Paul
WatchPilot

“The best CRM I’ve used. Believe me! If you want the best E-commerce CRM, Richpanel is a highly recommended one. I've already used this for many years now and recommended it to my clients.“

Vilius Lakstutis
Puppy Dogs & IceCream

“The possibilities with Self-service are absolutely limitless! No one came close to what this system could do alone for us! Our ticket volume ended up decreasing by 55%.“

“We were early adopters of the platform and are extremely happy with their ability to deliver on projects and tasks. Currently, our Self Help features are able to close nearly 60% of all tickets with no agent interaction. We are big fans of Richpanel.”

Christian Paul A
www.dutybox.com.au

If you want the best CRM, Richpanel is a highly recommended one. I've already used this for many years now and recommended it to my clients. Very easy to use and has very nice features. Easy integration. Salute to Mark who is always there to assist on technical matters and to Sonika who is always available to assist with any questions.

Christian Paul
WatchPilot

“The best CRM I’ve used. Believe me! If you want the best E-commerce CRM, Richpanel is a highly recommended one. I've already used this for many years now and recommended it to my clients.“

Vilius Lakstutis
Puppy Dogs & IceCream

“The possibilities with Self-service are absolutely limitless! No one came close to what this system could do alone for us! Our ticket volume ended up decreasing by 55%.“

“We were early adopters of the platform and are extremely happy with their ability to deliver on projects and tasks. Currently, our Self Help features are able to close nearly 60% of all tickets with no agent interaction. We are big fans of Richpanel.”

See what our customers have to say!

“We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.”

“We previously used both Gorgias and Zendesk and RP blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to RP because of the better system but also because of the self-service option. You can end your search for the right CS platform here.”

“Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more!”

“The decision was easy to choose Richpanel! What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success.”

works with your

Entire DTC stack

It's crucial that your customer support platform syncs with other tools that are part of your business operations. We have taken all the heavy lifting on our end, so you don’t have to. Connect with leading DTC apps ranging from email automation to returns management. Choose from our wide range of powerful integrations. Don’t find what you are looking for? We will build that for you.

View All Integrations
"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"
Victoria Shanley
Director of Operations and Marketing
"We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent-handled interaction by more than 70%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team."
Julian Quintães
CEO
70%
Automated Resolutions
View All Customers
"We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option."
James Oliver
CEO and Founder
53%
Automated resolutions
View All Customers
"I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half."
Jason Kutasi
CEO
50%
Automated Resolutions
View All Customers
"Richpanel is pivotal in helping us improve our repeat customer rate. You want to retain customers for 5-10 years in the long term. You want to give them a great CX with quick and satisfying answers. Richpanel makes this a reality."
Jonathan Parker
CEO
70%
Automated resolutions
View All Customers
"The resolution rates for their self-service portal easily surpass the rates seen with other popular tools! Thanks to their easy migration process and intuitive interface we were able to keep a consistent UX despite increasing order volumes."
Alice Warren
Head of CX
60%
Automated resolutions
View All Customers

We Grow When You Do!

Onboarding & Implementation

White-gloved onboarding assistance which includes studying your 200+ support scenarios and creating self-service flows
even before you go live.

Migration & CX Audits

While you bid adieu to your existing helpdesk, we will help you retain the customer context by migrating the conversations into Richpanel.

24x7 Support

We practice what we preach.  Expect exceptional customer support 24x7.

Scale your customer service without expanding your support team