Effortless Customer Service for Ecommerce brands

Automatically resolve common questions, eliminate manual tasks like routing and triage, and save agents time with a CRM built for ecommerce.

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1500+ Top Ecommerce Companies Trust Richpanel

Product Overview

Explore the richpanel product

Automatically Resolve 50%
of Your Support Tickets

Reduce your tickets backlog by ~50%. Design self-service flows to help customers resolve order tracking, edits, cancelations, exchanges, returns and more.

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Increase Productivity With
The Most Agent-friendly CRM

No more switching tabs. Richpanel agent helpdesk brings all channels, customer profile and order information in one screen. The console is so easy to use, it feels like a social media app.

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Personalise at Scale Without
Burning Out Your Support Team

Manage in-house and outsourced agents with the powerful assignment and routing capabilities. Route queries based on language, skills, channel and availability.

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Manage all Support Channels from One Place

Manage email, sms, live chat, facebook, instagram, phone and WhatsApp from one dashboard. Every channel and every conversation is part of the customer’s timeline.

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Measure the Efficiency and
Effectiveness of Customer Support

Measure and improve all your support metrics from response times to agent productivity and CSAT scores. Advanced data exploration capabilities for the most sophisticated and data driven CX leaders.

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Self Service

Let Customers Resolve 50%of Your Support Tickets

Reduce your tickets backlog by ~50%. Design self-service flows to help customers resolve order tracking, edits, cancelations, exchanges, returns and more.

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Agent Console

Increase Productivity With
The Most Agent-friendly CRM

No more switching tabs. Richpanel agent helpdesk brings all channels, customer profile and order information in one screen. The console is so easy to use, it feels like a social media app.

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Assignments and Routing

Personalise at Scale Without
Burning Out Your Support Team

Manage in-house and outsourced agents with the powerful assignment and routing capabilities. Route queries based on language, skills, channel and availability.

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Multi Channel

Manage all Support Channels from One Place

Manage email, sms, live chat, facebook, instagram, phone and WhatsApp from one dashboard. Every channel and every conversation is part of the customer’s timeline.

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Support Performance

Measure the Efficiency and
Effectiveness of Customer Support

Measure and improve all your support metrics from response times to agent productivity and CSAT scores. Advanced data exploration capabilities for the most sophisticated and data driven CX leaders.

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Testimonials

What customers are saying about Richpanel

Julian Quintães

CEO

"We migrated from Zendesk to Gorgias and then to Richpanel. We reduced agent-handled interaction by more than 70%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team."

Julian Quintães

CEO

70%

Automated Resolutions

View All Customers

Jonathan Parker

CEO

"Richpanel is pivotal in helping us improve our repeat customer rate. You want to retain customers for 5-10 years in the long term. You want to give them a great CX with quick and satisfying answers. Richpanel makes this a reality."

Jonathan Parker

CEO

70%

Automated resolutions

View All Customers

James Oliver

CEO and Founder

"We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option."

James Oliver

CEO and Founder

53%

Automated resolutions

View All Customers

Victoria Shanley

Director of Operations and Marketing

"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"

Victoria Shanley

Director of Operations and Marketing

95%

CSAT

View All Customers

Jason Kutasi

CEO

"I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half."

Jason Kutasi

CEO

50%

Automated Resolutions

View All Customers

Alice Warren

Head of CX

"The resolution rates for their self-service portal easily surpass the rates seen with other popular tools! Thanks to their easy migration process and intuitive interface we were able to keep a consistent UX despite increasing order volumes."

Alice Warren

Head of CX

60%

Automated resolutions

View All Customers

Common Queries

Switching to Richpanel is easy

Go live in minutes, not days.

White-gloved onboarding assistance which includes studying 200+ support scenarios and creating self-service flows before you go live.

Stuck in a contract? We'll buy you out.

Easily migrate from your outdated helpdesk. We also offer contract buyouts to help you not delay the inevitable switch.

Migrate all your data

Easily migrate your orders, customers and tickets into Richpanel.

24x5 Customer Service & implementation help

We practice what we preach. Expect exceptionalcustomer support 24x7.

Go live in minutes, not days.

White-gloved onboarding assistance which includes studying 200+ support scenarios and creating self-service flows before you go live.

Stuck in a contract? We'll buy you out.

Easily migrate from your outdated helpdesk. We also offer contract buyouts to help you not delay the inevitable switch.

Migrate all your data

Easily migrate your orders, customers and tickets into Richpanel.

24x5 Customer Service & implementation help

We practice what we preach. Expect exceptional customer support 24x7.

Integrations

works with your
‍ENTIRE ECOMMERCE STACK

Connect with leading DTC apps ranging from email automation to returns management. Choose from our wide range of powerful integrations. Don’t find what you are looking for? We will build that for you.

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Reviews

More than 1500 customers have migrated!

"The best CRM I’ve used. Believe me! If you want the best E-commerce CRM, Richpanel is a highly recommended one. I've already used this for many years now and recommended it to my clients."

Watch Pilot

"This app has been really useful for our customer support team. We are now able to keep track of customer issues easily and the help desk feature is great for enabling customers to service themselves. The Richpanel customer support team is quick on answering questions and fixing bug issues."

Atlas Bars

"We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent. "

Plastic Printers

"Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more!"

Ra Optics

"The decision was easy to choose Richpanel! What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success."

Frenchie Bulldog

"We were early adopters of the platform and are extremely happy with their ability to deliver on projects and tasks. Currently, our Self Help features are able to close nearly 60% of all tickets with no agent interaction. We are big fans of Richpanel."

Pawz

"The possibilities with Self-service are absolutely limitless! No one came close to what this system could do alone for us! Our ticket volume ended up decreasing by 55%."

Puppy Dogs & Icecream

Reviews

More than 1500 customers have migrated!

"The best CRM I’ve used. Believe me! If you want the best E-commerce CRM, Richpanel is a highly recommended one. I've already used this for many years now and recommended it to my clients."

Watch Pilot

Atlas Bars

Plastic Printers

Ra Optics

Frenchie Bulldog

Pawz

"The possibilities with Self-service are absolutely limitless! No one came close to what this system could do alone for us! Our ticket volume ended up decreasing by 55%."

Puppy Dogs & Icecream