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95%
CSAT
Customer Support & CRM for
E-Commerce Brands
Make your customer service a competitive edge with Richpanel. Increase repeat customers and lifetime value with exceptional customer service
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Trusted by 1500+ fast growing DTC brands
Product Overview: Inside the Richpanel Engine
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Self Service & Customer Portal
Let Customers Resolve 50%
of Your Support Tickets
of Your Support Tickets
Bring down your order-to-ticket ratio to less than 10% by letting customers self-resolve the most common support scenarios. Create a customer-facing self-service widget to provide an amazon-like experience.
Learn More
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E-commerce CRM & AGENT HELPDESK
Increase Productivity With
The Most Agent-friendly CRM
The Most Agent-friendly CRM
Delighting customers should be a delightful experience for your agents. Richpanel is the only e-commerce CRM that combines the power of complete customer context and powerful helpdesk capabilities for your agents to resolve queries without breaking a sweat.
Learn More
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Reporting & Performance
Measure the Efficiency and
Effectiveness of Customer Support
Effectiveness of Customer Support
Understand the bottom-line impact of your customer service. Slice and dice your team’s performance metrics by channel, products, geography, and whatnot. Measure the impact of self-service and your customer support team on your revenue and customer lifetime value.
Learn More
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Automation & Routing
Personalise at Scale Without
Burning Out Your Support Team
Burning Out Your Support Team
Give your customers a personalised shopping and customer experience without breaking the bank. Invest in smart automation to deliver exceptional customer service at scale and to ensure your agents are not over-worked.
Learn More
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Product Overview
Inside the Richpanel Engine
Inside the Richpanel Engine
Self Service & Customer Portal
Let Customers Resolve 50%
of Your Support Scenarios
of Your Support Scenarios
Bring down your order-to-ticket ratio to less than 10% by letting customers self-resolve the most common support scenarios. Create a customer-facing self-service widget to provide an amazon-like experience.
Learn More
E-commerce CRM & AGENT HELPDESK
Increase Productivity With
The Most Agent-friendly CRM
The Most Agent-friendly CRM
Delighting customers should be a delightful experience for your agents. Richpanel is the only e-commerce CRM that combines the power of complete customer context and powerful helpdesk capabilities for your agents to resolve queries without breaking a sweat.
Learn More
Reporting & Performance
Measure the Efficiency and
Effectiveness of Customer Support
Effectiveness of Customer Support
Understand the bottom-line impact of your customer service. Slice and dice your team’s performance metrics by channel, products, geography, and whatnot. Measure the impact of self-service and your customer support team on your revenue and customer lifetime value.
Learn More
Automation & Routing
Personalise at Scale Without
Burning Out Your Support Team
Burning Out Your Support Team
Give your customers a personalised shopping and customer experience without breaking the bank. Invest in smart automation to deliver exceptional customer service at scale and to ensure your agents are not over-worked.
Learn More
Purpose-Built for
DTC
Bring customer conversations and order data in one unified window
Achieve personalization at scale using custom properties from your cart platforms
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Set up customized self-serve and live chat flows contextualized to the order history
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Take all the order actions right from Richpanel without switching tabs
True Omnichannel
Customer Support
Centralize your customer communication. Seamless and consistent customer support across all channels you can imagine, from live chat, SMS, and email to even including the comments on your Instagram ads.
Learn More
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See what our customers have to say!
“We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.”
“We previously used both Gorgias and Zendesk and RP blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to RP because of the better system but also because of the self-service option. You can end your search for the right CS platform here.”
“Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more!”
“The decision was easy to choose Richpanel! What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success.”
“We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.”
“We previously used both Gorgias and Zendesk and RP blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to RP because of the better system but also because of the self-service option. You can end your search for the right CS platform here.”
“Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more!”
“The decision was easy to choose Richpanel! What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success.”
See what our customers have to say!
“We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.”
“We previously used both Gorgias and Zendesk and RP blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to RP because of the better system but also because of the self-service option. You can end your search for the right CS platform here.”
“Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more!”
“The decision was easy to choose Richpanel! What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success.”
works with your
Entire DTC stack
It's crucial that your customer support platform syncs with other tools that are part of your business operations. We have taken all the heavy lifting on our end, so you don’t have to. Connect with leading DTC apps ranging from email automation to returns management. Choose from our wide range of powerful integrations. Don’t find what you are looking for? We will build that for you.
View All Integrations
70%
Automated Resolutions
View All Customers
53%
Automated resolutions
View All Customers
50%
Automated Resolutions
View All Customers
70%
Automated resolutions
View All Customers
60%
Automated resolutions
View All Customers
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We Grow When You Do!
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Onboarding & Implementation
White-gloved onboarding assistance which includes studying your 200+ support scenarios and creating self-service flows
even before you go live.
Migration & CX Audits
While you bid adieu to your existing helpdesk, we will help you retain the customer context by migrating the conversations into Richpanel.
24x7 Support
We practice what we preach. Expect exceptional customer support 24x7.