Still on Gorgias or Zendesk? See your savings

Automate half your support. Cut your bill 30%. In 30 days.

Richpanel is the AI-native helpdesk. It resolves refunds, order tracking, subscriptions and cancellations end to end. Your people stay in control of the exceptions.

Click here to book a demo Money-back guarantee · Contract buyout up to 100%

4.7 on G2 Shopify

4.8 on Shopify SOC 2HIPAAGDPR

Total CX cost, side by side 4 agents · 8K tickets/mo

Richpanel Gorgias

Platform cost $1,798/mo $6,520/mo

        AI resolution rate
        50% of tickets
        10-20% in the real world (billed for 50%)
       

        Agents needed
        2 agents
        4 agents
       

Agent payroll $4,224/mo $8,448/mo

Total CX cost $6,022/mo $14,968/mo

$107,352 saved per year They bill you for 50% of tickets. Real-world resolution is 10-20%.

3,000+ brands run their support on Richpanel

Guaranteed outcomes or your money back.

50% AI automation in 30 days Resolve at least half your tickets automatically with Richpanel's AI agents and self-service.

30% Lower total bill Already pay for an AI add-on in Gorgias, Zendesk, Yuma, or Siena? You are billed twice: once for the ticket, again for the AI. Richpanel is one bill.

$0 Risk to you Miss either number inside 30 days and you get a full refund, even on an annual contract.

Claim your offer How eligibility and measurement work →

Real outcomes, for every customer.

Ridge

Jones Road

We're literally saving a fortune and it's only installed a month! It's now automatically handling over half of all customer support requests that previously required manual attention.

Dan Wolgin

CEO, Ammunition Depot

90%+

CSAT Score

Richpanel transformed our customer support across Paleovalley and Wild Pastures, consolidating multiple channels, reducing response times, and improving CSAT. More than just a support tool, it's a true partner in growth.

Monica

Director of CS, Paleovalley

65%

Self-Service Resolutions

I've moved 3 of our brands to Richpanel. We experienced a 72% decrease in ticket volume for one of our portfolio brands. There were zero issues moving to Richpanel; it was super smooth. We run everything on Richpanel.

Mehtab S. Bhogal

Co-founder, Karta Ventures

Mehtab

What is support really costing you?

Pick your helpdesk. Use your real numbers.

Conversations / month

Current agents

Hourly agent cost

Gorgias estimated at June 2026 list pricing: plan fees plus $0.90 per AI resolution. Richpanel: $99 per seat plus about $0.20 per AI conversation, $200 per month minimum. Illustrative at list pricing. Bring your invoice and we build your exact numbers on the demo.

Estimated annual savings $107,328 60% lower than Gorgias

Per monthRichpanelGorgias

Software$1,800$6,520

People$4,2242 agents$8,4484 agents

Total$6,024$14,968

Richpanel resolves 50% with AI, guaranteed. Gorgias: 10-20% in the real world.

Get your side-by-side cost

Every channel, every brand, one platform.

Email, chat, social, SMS and the phone stack you already run, threaded into one queue. Every brand you operate lives in the same workspace, on the same rules, reported on together. Your agent sees the customer, the order and the whole history without leaving the ticket.

See it on your own tickets

Take half your volume off the queue without adding a person.

Order tracking, exchanges, subscription changes, returns, policy questions. The AI reads the order, applies your policy, takes the action and closes the ticket. Peak weeks get absorbed instead of queued, and nights and weekends are covered. 50% resolved in the first 30 days, or every dollar back.

See it on your own tickets

Ship AI to production with the controls to prove it.

A second model reads every draft before it sends. Promises about money, refunds and order changes get held, rewritten and handed to a human. Permissions cap what the AI can touch, it escalates where your policy is silent, and QA AI reviews 100% of closed conversations. SOC 2 Type II, HIPAA and GDPR, independently audited.

See it on your own tickets

No six week onboarding. The AI configures the AI.

Tell CX Manager AI what you want in plain English. It reads your ticket history, help center and policies, proposes the change, and updates the SOP your agents run on. Your team approves, and every rule stays yours to edit. A working agent on your own data on the first call.

See it on your own tickets

It runs on the stack you already bought.

Shopify, Recharge, Loop, Yotpo, Klaviyo and the rest of your commerce stack, plus Aircall, Dialpad and JustCall for phone. Connect a tool and the AI can read from it and act in it, inside the permissions you set. Custom OMS, ERP or warehouse system, connect it through the API.

See it on your own tickets

Inboxes

Gmail 404
Instagram 96
Facebook 74
TikTok 38
WhatsApp 48
SMS 44
Phone 32

Maya Chen WhatsApp

I am traveling all month. Can I skip my next delivery?

Richpanel AI

Of course. Let me pull up your subscription.

Actions taken

1 Shopifyget_orders
2 Rechargeget_subscription
3 Rechargeskip_next_order

Done. November is skipped and your next delivery is December 4. You were not charged.

Subscription keptNo human touched it $147retained

1
Draft
We will refund the $89.90 to your card.
Guardrail
Never promise a refund.
3
Sent
I have passed this to the refunds team. They will come back to you today.

CX Manager AI

Build a retention ladder to lift our save rate.

Offer a skip first, then 20% off, then a pause. Escalate anything over $200 a year.

Cancellation SOP updatedLive for Customer AI

Shopify 3 stores

Recharge 1,284 subscribers

Loop returns and exchanges

Skio 940 subscribers

ShipStation 6 warehouses

AfterShip 12 carriers

Phone A D J +4

You aren't buying another AI tool. You're buying outcomes.

−11%Refunds Fewer refunds given awayThe AI offers reship, exchange, or store credit before a refund.

5★Reviews More 5-star reviewsInstant, correct answers at 2 a.m. become public raves.

18→10Agents Staff for growth, not ticketsOrder volume held or grew the whole way. Jones RoadCody Plofker, CEO

−72%Tickets Fewer tickets to handleCut ticket volume on one of three brands. Zero migration issues. Karta VenturesMehtab Bhogal

2 wksSetup + Switch Live in about two weeksWe do the migration for you. No six-month implementation.

Illustrative results. Yours depend on your ticket mix, we'll model them live on the demo.

“Our cost per ticket dropped 70%. That is about $500K back every year, and CSAT climbed from 88% to 96%.”

Sean FrankCEO, Ridge

We do the entire migration for you, start to finish.

Your team works as usual. Go live in about two weeks with no downtime. We'll buy out your contract.

Day 1

Your old tickets move in.

We bring your tickets, macros, tags, and rules over from your current helpdesk. Nothing breaks.

Day 5

We train your team.

We show your team how it works and answer every question.

Day 7

Your AI starts in copilot mode.

It drafts every reply from your past chats. Your team approves each one.

Day 14

Your AI goes solo.

Turn on auto mode. It resolves 50% of tickets. Your team handles the rest.

See how easy it is to switch

“We moved 18 agents the week before Black Friday. Zero backlog. First time in years.”

Cody PlofkerCEO, Jones Road Beauty

Rated for the results, not the promises.

4.7 94 reviews on G2

4.8 115 reviews on the Shopify App Store

SOC 2 · HIPAA · GDPR Audited Independently, zero exceptions

“We're saving a fortune, and it's handling over half of all support requests that used to need a human.” Dan WolginCEO, Ammunition Depot

“Richpanel resolves about 65% of our tickets through self-service. My team finally focuses on the conversations that actually need a person.” MonicaDirector of CS, Paleovalley

“72% decrease in ticket volume for one of our portfolio brands. Zero issues moving over, it was super smooth. We run everything on Richpanel now.”

Mehtab BhogalKarta Ventures

“We cut our support software spend in half, and CSAT is above 90%. It does more for us at half the price.”

Matt BertulliCo-founder & CEO, Pela

“The AI actually resolves the ticket instead of drafting a reply I still have to send. At our volume, that difference is everything.” Head of CXSupplements brand

“Onboarding was the easiest platform switch we've done. Their team ran the migration. We barely lifted a finger and never dropped a ticket.” Operations DirectorHome goods brand

Locked into your current helpdesk? We'll buy out the contract.

Don't wait for your renewal date. We cover up to 100% of your remaining contract when you switch.

Check your eligibility