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Upgrade to AI-powered customer support

Platform that combines the best of AI and humans to respond faster, manage all channels & scale your customer service.

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SELF-SERVICE PORTAL

The Perfect Support,
Each & Everytime.

Every agent replies - just like your  best agent

AI drafts accurate and personalised replies for each inquiry. Ditch the generic macros.

reduce tickets
Double  your support capacity

AI takes on the busywork, freeing up your agents to double their output without breaking a sweat.

reduce tickets
AI that does not hallucinate

Always offers reliable answers by referring your best conversations. Doesn’t guess or hallucinate.

reduce tickets

Every agent replies - just like your best agent

AI drafts accurate and personalized replies for each inquiry. Ditch the generic macros.

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Support team now gets twice as much done

AI takes on the busywork, freeing up your agents to double their output without breaking a sweat.

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Double your support throughput

AI takes on the busywork, freeing up your agents to double their output without adding more team members.

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You have an AI that you can trust

Always offers reliable answers by referring your best conversations. Doesn’t guess or hallucinate.

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Supporting Ecommerce brands with over  $2 Billion in sales every year!

perlabco
50%
reduction in costs
perlabcoperlabcoperlabco
Migrated from Zendesk
Migrated from Zendesk
zendesk icon
thinx
96%
customer satisfaction score
Migrated from Gorgias
Gorgias icon
mr marvis
55%
automation rate
Migrated from Gorgias
snow
40%
reduction in tickets
Migrated from Zendesk
proteinwork
$1M+
generated from customer service
thinx
Migrated from Zendesk
zendesk
96% CSAT score
MR Marvis
Migrated from Gorgias
gorgias
62% automation rate
snow
Migrated from Gorgias
gorgias
40% reduction in tickets
protine works
Migrated from Zendesk
zendesk
$1M+ via customer service
Compare

How Richpanel compares with others

Add the AI superpowers. Subtract the sneaky fees.

Use our breakthrough AI to cut down response times and help every agent respond like your star agent.

Create customer trust with every support interaction and boost retention.

Get straightforward, all-inclusive price without unexpected fees or extras.

customer
Purpose built for Ecommerce & always has your back.

Access data from your favourite Ecommerce apps directly in the inbox.

Our free trial support is better than their enterprise support.

We've got your back 24/5, day or night.

customer
Manage all channels, not just chat.

Manage email, chat & social media from one app

Get the BASE plan with 3 users for only $9/month

Get the BASE plan with 3 users for only $9/month

richpanel vs shopify inbox
Get setup in 3 days, not 3 months.

Our product is not gated behind multiple sales calls. You can start a Richpanel trial today.

Our data importer tools, agent onboarding guide help brands to go live in just a couple of days.

No long contracts, no minimum seats, no strings attached.

kustomer
James Oliver, CEO
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Richpanel was awesome because we didn't have to hire as many extra people. We started to resolve 40% of tickets with self-service.

Josh,  
CEO of Snow

“But… we already have a helpdesk and switching is a pain!”

We get it, moving sucks. You have to spend time in the setup, migrate your data and convince your team - which is never easy!

We built tools & resources specifically to make it easier for you to switch:

Easily migrate your data

Easily migrate your data

Richpanel's migration wizard will seamlessly import your data from help desks like Zendesk, Gorgias, Help Scout and Kustomer.

Learn the platform in an hour

Learn the platform in an hour

These snappy videos are your express train to mastering Richpanel. Get your team from newbie to ninja in less than 60 minutes.

Setup in a snap

Setup in a snap

We built this Onboarding Guide, derived from our experience with 2,000+ brands, you will be up and running in a day.

Stuck in a contract?

Stuck in a contract?

Good things shouldn't have to wait just because you are in a contract. Checkout our buyout program here.

Still hesitant? Relax, we've got you!

We've got your back every step of the way. Making the switch to Richpanel isn’t just moving helpdesks, it’s upgrading to first-class customer support. Let us guide you through migrations, automations, and everything in between.

Get a Demo
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Effortlessly connect your tech stack
Access data from your favorite apps directly in the agent inbox and update other tools without the hassle of switching tabs. With our ever-expanding roster of integrations, rest assured your support platform will seamlessly mesh with your entire tech stack.
Yep... We easily connect with everyone in your tech stack
yotpoattentiveamazonaftership logorecharge logoklaviyoLoopAricallRetextion
View all integrations
View all integrations
SELF-SERVICE PORTAL

Manage customer service like a pro

Reduce tickets

Let customers manage orders & get instant answers with a customer portal. This means fewer requests for your team to handle.

reduce tickets
Scale your capacity with AI

Enhance your team's capabilities with an AI assistant that learns from your best interactions. Writes human-like responses, summarises chats, and automates work.

manage all channels from one place
Manage all channels from one place
Automate routine tasks
Measure & improve support metrics
Reduce tickets

Let customers manage orders & get instant answers with a customer portal. This means fewer requests for your team to handle.

reduce tickets
Scale your capacity with AI

Enhance your team's capabilities with an AI assistant that learns from your best interactions. Writes human-like responses, summarises chats, and automates work.

manage all channels from one place
Manage all channels from one place
Automate routine tasks
Measure & improve support metrics
Reduce tickets

Let customers manage orders & get instant answers with a customer portal. This means fewer requests for your team to handle.

reduce tickets
Scale your capacity with AI

Enhance your team's capabilities with an AI assistants that learns from your best interactions. Writes human-like responses, summarises chats, and automates work.

manage all channels from one place
Manage all channels from one place
Automate routine tasks
Measure & improve support metrics

Reduce tickets

Let customers manage orders & get instant answers with a Self Service. This means fewer requests for your team to handle.

icon

Scale your capacity with AI

Enhance your team's capabilities with an AI assistant that learns from your best interactions. Writes human-like responses, summarises chats, and automates work.

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Manage all channels from one place

Automate routine tasks

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Measure & improve support metrics

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Measure improve support metrics
Compare

See why Richpanel is the highest rated customer support app on Shopify!

Overall rating
4.9
137 reviews

What merchants think

Merchants highly recommend this app for its superior CRM features, user-friendly interface, and seamless integrations. They appreciate the responsive live chat support, AI-assisted draft responses, and the ability to view customer carts. The app's integration with Aircall is praised for recording and logging conversations. The self-service portal and chat box have significantly reduced customer queries, while the analytics and reporting tools have improved support strategies. The direct connection to Shopify for order updates and refunds is also valued. The app's customer service is commended for quick issue resolution and the self-help features have reduced human interaction by up to 40%.

The Scent Reserve
United Kingdom

January 12, 2024

Richpanel has been a game-changer for our customer service team. It has made ticket handling faster and more efficient, thanks to its user-friendly interface and smart automation features. The analytics and reporting tools have also helped us improve our support strategy. Highly recommended!

Lunchbox Packs
United States

November 19, 2023

best CRM I've used yet. I've used all the big ones and this one seems to be the cleanest and nicest looking. most intuitive UX and makes work efficient. seamless integrations. to me, it's like the Apple of CRMs. not anything wrong per say with others but there's a reason apple is as big as it is.

Planet Tree
Germany

October 13, 2023

Richpanel is a great app for customer management. We use it intensively and whenever there was an issue it was solved very quick by the fantastic team. New features and requests were implemented quickly (like 2FA). Surely we would choose Richpanel for every new project we start. Big recommendation! Thanks!

Accurascale
United Kingdom

February 17, 2023

Not only is Richpanel a breath of fresh air, the support is absolutely incredible! The shopify integration is second to none, and the self service is already handling more than half of all the customer support we used to have to interact with manually! We're literally saving a fortune and it's only installed a week!

SpectraPure
United States

August 17, 2021

Richpanel has been instrumental in simplifying our customer service experience for our employees and our customers. The self service tool has reduced our unnecessary phone calls by about 65% since the start of our integration, and has empowered our customers to find and edit their orders and information without having to call us or email us. . Love Richpanel!

Freshlinegrout
United States

December 14, 2020

I would give this app 10 stars if I could! Very easy to understand and easy to use. It takes the headache out of the customer service emails. the feature I like the most is the order number gets pulled on the right-hand side of the customer's emails once you open them.  You can reply to customers with just a few clicks. No need to write entire email reply. A top of the line app!

Customer name
Location

December 8, 2023

Shout out to Amir When it comes to customer support, this guy is par none. Hes always going above and beyond to make sure our problems are solved.

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