Effortless Customer Service for Ecommerce brands
Automatically resolve common questions, eliminate manual tasks like routing and triage, and save agents time with a CRM built for ecommerce.
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Explore the richpanel product
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Reduce your tickets backlog by ~50%. Design self-service flows to help customers resolve order tracking, edits, cancelations, exchanges, returns and more.
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The Most Agent-friendly CRM
No more switching tabs. Richpanel agent helpdesk brings all channels, customer profile and order information in one screen. The console is so easy to use, it feels like a social media app.
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Burning Out Your Support Team
Manage in-house and outsourced agents with the powerful assignment and routing capabilities. Route queries based on language, skills, channel and availability.
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Manage email, sms, live chat, facebook, instagram, phone and WhatsApp from one dashboard. Every channel and every conversation is part of the customer’s timeline.
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Effectiveness of Customer Support
Measure and improve all your support metrics from response times to agent productivity and CSAT scores. Advanced data exploration capabilities for the most sophisticated and data driven CX leaders.
Switching to Richpanel is easy
White-gloved onboarding assistance which includes studying 200+ support scenarios and creating self-service flows before you go live.

Easily migrate from your outdated helpdesk. We also offer contract buyouts to help you not delay the inevitable switch.
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Easily migrate your orders, customers and tickets into Richpanel.
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We practice what we preach. Expect exceptional customer support 24x7.
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works with your
ENTIRE ECOMMERCE STACK
Connect with leading DTC apps ranging from email automation to returns management. Choose from our wide range of powerful integrations. Don’t find what you are looking for? We will build that for you.
View All Integrations



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