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Decagon → Richpanel

The Decagon alternative with one bill, one platform, one guarantee.

AI agents, helpdesk, QA, and CSAT in one operation. 50% resolved in 30 days, or every dollar back.

Build it on my data → See my total cost
Published pricing Helpdesk included SOC 2 + HIPAA + GDPR
The Decagon stack
AI agentDecagon
HelpdeskStill required
QASeparate tool
CSATSeparate tool
Richpanel One platform. Published at about $0.20/conversation + $99/seat.

3,000+ brands run their support on Richpanel

Ridge Jones Road Pela Lomi Aloha Shinesty Wildgrain Kimberly-Clark
Lashify The Beard Club Raycon Modloft perfectwhitetee Pique Rosabella Good Chop Bambu Earth Popsmith ONNO Dad Gang
What happens after AI

Decagon hands back the hardest tickets. Richpanel prepares the answer.

The ticket stays in one workspace, ready for a human decision.

01 / ContextNothing gets lost
02 / ResearchThe work is already done
03 / DecisionYour agent approves

Decagon's agent assist runs on Zendesk only. Richpanel keeps every channel in the same workflow.

The math

Decagon quotes. We publish.

Conversations / month 25,000
5K150K
Support agents 35
5100
Helpdesk under it
25,000 conversations, 35 agents Richpanel Decagon (est.)
AI agentsPer conversation vs platform fee plus usage. $5,000/mo $19,000/mo
Helpdesk seats $3,465/mo $4,025/mo
QA and CSAT Included $1,225/mo
Money-back guarantee 50% in 30 days None
Total per month $8,465/mo $24,250/mo
Estimated annual saving
$189,400
65% lower
Four line items become one.
Get your real number on the call →

Estimate only. Decagon publishes no pricing; its column is modeled from reported figures plus $35 per agent for QA and CSAT. Bring your quote for real numbers.

Proof at your scale

Real outcomes, at your scale.

−72%
72% fewer tickets on one of our portfolio brands, and we didn't cut a single corner on CX. Zero issues moving over.
Mehtab Bhogal
Mehtab Bhogal
Co-founder & CEO, Karta Ventures
18 → 10
Zero downside. The implementation was immediate, which actually shocked me. We cut our team from 18 to 10 with volume flat or up.
Cody Plofker
Cody Plofker
CEO, Jones Road Beauty
$500K/yr
Our cost per ticket dropped 70%. That is about $500K back every year, and CSAT climbed from 88% to 96%.
Sean Frank
Sean Frank
CEO, Ridge

Individual brand results. We will model yours live on the demo.

The 30-second version

Comparable AI. A simpler operation.

 DecagonRichpanel
PricingQuote only, reported $95K to $590K$0.20/conversation plus $99/seat
StackAI layer on your helpdeskAI + helpdesk, one platform
Escalated ticketsAgent assist is Zendesk onlyDrafted and staged to approve
QAAI conversationsAI + human conversations
GuaranteeNone50% in 30 days or money back
How the switch works

Switching is a four-week project. Money back if we miss.

30 min
Proof of concept, on your data
2 wks
Paid pilot, your evals
4 wks
Live and cut over
50% resolution in 30 days, or every dollar back. Already on Decagon? We buy out both contracts.
Book the demo →
Honest answers

The questions operators ask.

Why do CX teams evaluate Richpanel as a Decagon alternative? +
Three reasons. Published pricing: Decagon is quote-only, with reported contracts from $95K to $590K a year. The helpdesk is included: Decagon sits on the one you already pay for. The guarantee: 50% resolution in 30 days or every dollar back, written into the contract.
How much does Decagon cost, and how does Richpanel compare? +
Decagon does not publish pricing. Independent reporting describes usage-based billing on top of a platform fee near $50,000 a year, with contracts commonly cited between $95,000 and $590,000, all of it above the helpdesk seats you keep paying for. Richpanel publishes: about $0.20 per AI-resolved conversation plus $99 per seat, helpdesk included. Bring your quote and we will model your real numbers.
We are not a large enterprise. Can we still use Decagon? +
In practice, no. Decagon is sales-led and enterprise-only: no self-serve signup, no trial, no public pricing, and the reported platform fee alone prices out most mid-market teams. Implementation expects a dedicated engineer. Richpanel: a proof of concept live on the 30-minute demo, a 2-week pilot, full deployment in 4 weeks.
Decagon already sits on our helpdesk. Why would we move? +
Your setup cost is already paid, so the reason to move is not speed. It is the bill. Decagon needs a helpdesk under it, plus a QA tool and a CSAT tool beside it. Escalations then leave the AI entirely, because its agent assist is Zendesk only. Richpanel is one platform, and you do not rebuild to get there: send the procedures you think cannot be automated, we rebuild those first, and we buy out both contracts.
How fast can Richpanel go live compared with Decagon? +
Decagon's own docs describe 3 to 6 weeks from kickoff to production, as a white-glove engagement. Richpanel runs three steps: a proof of concept on your data during the 30-minute demo, a 2-week paid pilot where your CX team authors the evals, then full deployment in 4 weeks. The guarantee starts when you flip live.
When is Decagon the better fit? +
When you are a large enterprise with very high volume, a Zendesk or Salesforce stack you intend to keep, engineering time for a multi-week build, and comfort with a six-figure commitment. Decagon is credible there. Richpanel wins on published pricing, the helpdesk included, evals your own team owns, and a money-back guarantee.

See it built on your own data. In 30 minutes.

Your help center. Your tickets. A live proof of concept.

Build a proof of concept on the call →
Published pricing 50% resolved or money back 3,000+ brands since 2020