Gladly ALTERNATIVE

Merchants migrate to Richpanel for 3 reasons.

Time-to-value with Gladly is much longer. Here’s why.

Gladly is built to be CRM software for everyone from customer service to operations. For small and mid-size eCommerce stores, there is too much bloat that you pay for, which means it takes longer to value with Gladly.

Gladly CRM is not built for eCommerce

Not built for automation

Gladly CRM is built for agents handling tickets. Therefore, the level of self-service automation available for you is limited, even including macros. But there is opportunity for 40 - 70% automated resolutions with self-service, which is impossible to achieve with Gladly.

Too few integrations

Integrations are the lifeblood of eCommerce customer service. If you use different apps for order tracking or returns, expect to spend time waiting for Gladly CRM to build integrations for you.

Feature-rich, not value-driven

Gladly CRM has built a ton of features. Many of them are not very useful for eCommerce customer service teams. Unfortunately, because of their pricing plan, you will pay for most of them while using none of them.

Richpanel is a great Gladly CRM alternative

If you’re considering Gladly vs Zendesk or Freshdesk or Gorgias, take a look at Richpanel’s customer service software. Here are 3 things we can help you achieve:

One

Faster time-to-value

From simple monthly pricing to the ability to begin with just one agent and a free trial period, our pricing is designed to scale along with your store. You can begin using Richpanel without spending $18,000 per year till you reach that stage of growth.

No sticker shock
No sticker shock
Two

Reduced ticket volumes

Managing tickets costs time and money. That’s why Richpanel is built for automation and self-service. Richpanel can help you automate 40% - 70% of your tickets so that your agents can spend time on important and complex tickets.

Get a demo
three

Get started in no time

If you are an eCommerce store on Shopify, woo, or Magento, it is likely that we already integrate with most of your tech stack. Our entire customer service software is built for eCommerce customer service teams so that they can manage their entire day within Richpanel, instead of switching between multiple apps and interfaces.

No sticker shock
No sticker shock
INTEGRATE WITH ZENDESK

Not ready to migrate from Zendesk?

If you want to use Richpanel self-service with Zendesk - you can! No need to train your agents on a new tool. Integrate Richpanel on your website. And route unresolved queries to your Zendesk instance.

Get a demo

Honest pricing

Select a scenario below to see how our pricing compares with Gorgias

Features
Helpdesk
$49/mo
$140/mo
Automation & Self-service
$100/mo
$180/mo
SMS
$0
$60/mo
Phone *
$120/mo
$135/mo
Total
$269/mo
vector
$2,952 annual savings
$515/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Features
Helpdesk
$147/mo
$360/mo
Automation & Self-service
$600/mo
$450/mo
SMS
$0
$140/mo
Phone *
$120/mo
$250/mo
Total
$867/mo
$3,996 annual savings
$1200/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Features
Helpdesk
$495/mo
$900/mo
Automation & Self-service
$600/mo
$900/mo
SMS
$0
$400/mo
Phone *
$350/mo
$408/mo
Total
$1,445/mo
$13,956 annual savings
$2608/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Features
Helpdesk
$1980/mo
$2700/mo
Self-service
$600/mo
$1500/mo
SMS
$0
$400/mo
Phone *
$700/mo
$408/mo
Total
$3,280/mo
$20,736 annual savings
$5,008/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)

Honest pricing

Select a scenario below to see how our pricing compares with Gorgias

Thank you! Your submission has been received!
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gorgias
Helpdesk
$49/mo
$140/mo
Automation and Self-service
$100/mo
$180/mo
SMS
$0
$60/mo
Phone *
$120/mo
$140/mo
Total
vector
$2,952 annual savings
$269/mo
$515/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Helpdesk
$147/mo
$360/mo
Self-service
$600/mo
$450/mo
SMS
$0
$140/mo
Phone *
$120/mo
$250/mo
Total
vector
$3,996 annual savings
$867/mo
$1200/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Helpdesk
$495/mo
$900/mo
Self-service
$600/mo
$900/mo
SMS
$0
$400/mo
Phone *
$350/mo
$408/mo
Total
$13,956 annual savings
$1445/mo
$2608/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Helpdesk
$1980/mo
$2700/mo
Self-service
$600/mo
$1500/mo
SMS
$0
$400/mo
Phone *
$700/mo
$408/mo
Total
$20,736 annual savings
$3280/mo
$5008/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)

FAQs

Q: Why haven’t I heard about Richpanel?

Richpanel is newer, founded in 2020. Yet, we are currently used by 2000+ ecommerce brands. While we work hard to earn the trust of many more ecommerce merchants, we invite you to read the reviews from our usersA. As of October 2023. we are rated 4.7 on G2 from 80+ reviews and 5.0 on Shopify from 100+ reviews. Our ratings testify to our ease of use, our great customer service software, and our incredible support team.

Q: Is 40-70% reduction in number of tickets realistic?

Yes. While Gladly CRM is not built to help you reduce tickets, Richpanel’s customer service software is. With Richpanel, you can have Amazon-like self-service on your store for your customers.

Q: How long does it take to switch from Gladly to Richpanel?

You can migrate your current tickets to Richpanel and go live in less than 2 days.

Q: What does Gladly have that you do not?

Two things.

Gladly CRM has phone built-in natively. Richpanel relies on partners to offer phone as a channel. However, our integrations work seamlessly and you can manage them within our omni-channel inbox.

Second, you! We don’t have you as a customer.

Richpanel customer service software is an awesome product (like many of our users will tell you). We also promise that you will get great support from our team. We’d love the opportunity to earn your business. Please schedule time with us here and we will show you Richpanel.