You don’t need a bloated contact center management software to manage E-commerce Customer Support. Switch to Richpanel - an all-in-one customer service software purpose-built for E-commerce brands.
E-commerce customer support is all about timeliness, quick resolution, and providing a consistent experience to your consumers. Richpanel simplifies the support experience for both your customer and your support team.
While Gladly’s usability and UI are top-notch, the platform is not intuitive. The non-scalable pricing model, complex implementation, and non-intuitive product modules make it really complicated for your agents to adopt and use.
Richpanel doesn’t confuse being comprehensive with being complex. You can go live with Richpanel in less than 30 minutes and the product hardly has any learning curve and requires no training.
“Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.”
Unlike Gladly, Richpanel is not just a back-end CS platform. We are an end-to-end customer support platform with a significant focus on customer self-service than just ticket management.
We do not want your agents to work on more tickets. Our focus is more on understanding why the ticket is created in the first place and how you can avoid it.
“We reduced agent-handled interaction by more than 70%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team.”
Unlike Gorgias, we are not just another help desk. As you scale, we do not want your agents to work on more tickets. We focus on minimizing your agents’ workload by handling all your repeat scenarios through customer self-service.
Richpanel helps you assess the root cause of queries and avoid the ticket from getting created the next time.
“We migrated Gorgias to Richpanel. We reduced agent-handled interaction by more than 70%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team”
The Shopify integration of Gladly is very primitive. The integration lets you access the order-related information for a particular customer from Shopify, but the breadth of information available and the number of actions you can take on a particular order is restricting.
With Richpanel, you can take all order actions that you would need as a customer support representative in one dashboard. You can also access customer insights such as order history, lifetime value, and purchase frequency.
“I looked at a number of apps on Shopify for my customer support team and Rich Panel hands down is the best. The user interface is amazing, the integration with my Shopify backend is seemless”
The Shopify integration of Gladly is very primitive. The integration lets you access the order-related information for a particular customer from Shopify, but the breadth of information available and the number of actions you can take on a particular order is restricting.
With Richpanel, you can take all order actions that you would need as a customer support representative in one dashboard. You can also access customer insights such as order history, lifetime value, and purchase frequency.
“I looked at a number of apps on Shopify for my customer support team and Rich Panel hands down is the best. The user interface is amazing, the integration with my Shopify backend is seemless,”
We’re with you every step of your way - From migration, implementation, and beyond.
Migrate your current tickets to Richpanel and go live in less than 2 days
We also offer contract buyouts if that’s stopping you from making the inevitable switch to Richpanel
Full onboarding support including a CX audit and setting up your self-service portal
See What leading E-commerce Brands have to say about their experience with Richpanel.