DTC brands that switched from Gorgias to Richpanel
Gorgias AI handles 10–20% of tickets and bills you per resolution. Richpanel AI resolves 50%+, and you pay only for the tokens it uses. Most teams cut their CX bill in half within 60 days.
Monthly CX bill · 4 agents · 8,000 tickets
Add the salary of the 2 agents you no longer need ($4,224/mo) and total annual recovery climbs to $94,128. Numbers from real RIDGE & Jones Road migrations.
DTC brands that switched from Gorgias to Richpanel
Side by side
Both platforms have AI, macros, a help center, and a Shopify integration. Here's where it stops being the same product.
| Feature | Gorgias | Richpanel |
|---|---|---|
| Pricing model | $0.90 per AI resolution, plus $0.30 again when a human touches it | $0.30 or less per conversation, token-based |
| True AI resolution rate | 10–20% | 50%+ |
| Overage fees | $0.40–$2.00 per ticket over your plan limit | None |
| Voice / phone support | $620/mo add-on | Included |
| Migration | DIY or $$$ | Free + done for you |
| Contract buyout | — | Up to 100% |
| Money-back guarantee | — | 60 days |
Sources: Gorgias pricing page (public), Richpanel customer data, June 2026.
Savings calculator
Pick your monthly ticket volume. We'll show what the same workload costs on Richpanel — and what you'd recover in a year.
Monthly ticket volume
Software alone. Counting the agents the AI replaces, you save ~$94,128/yr.
Lock in this rate →We're on track to save $500K this year. We went from 18 agents down to 10, and the whole migration took just two weeks.
Anatomy of a Gorgias invoice
Richpanel bills on actual token usage, not per resolution. You pay only for the AI you use, and far less for one that actually resolves. No surprise overages.
We pay out your remaining Gorgias contract, migrate your team for free, and refund you in full if you're not saving money in 60 days.
We'll audit your Gorgias bill live, calculate your buyout, and show you what your CX stack looks like on Richpanel.
Trusted by 800+ DTC brands · No credit card · Migration in 2 weeks