AI-native helpdesk · 3,000+ teams

Resolve 50% of support tickets with AI. Or every dollar back.

AI customer service that genuinely resolves conversations across email, chat, SMS, and social. Not deflection. Not canned replies. Built for teams that outgrew their helpdesk: autonomous resolution grounded in your data, your policies, your brand voice. 15x cheaper than a human at about $0.20 a conversation. Replaces your next 3 hires.

See your AI agent built live. 30 min → Get free CX audit. We come prepared.

4.8 on Shopify SOC 2 · GDPR · HIPAA 30-day money-back guarantee

Richpanel AI

LIVE

Hey, please cancel my subscription. The protein is too sweet for me.

Hey Sarah, before I cancel, our Unsweetened Vanilla has zero added sugar. Want me to swap your next shipment for free?

Oh nice, didn't know that existed. Yes let's try it.

Done. May 18 order swapped. No charge. I'll check in after you've tried it.

Subscription saved · $312 LTV retained · 11 sec

Real save. $312 LTV retained. No human touched this.

Results, not testimonials

Numbers from teams who switched.

Switched from Zendesk

$500K

Annual savings on hiring

"Our cost per ticket dropped around 70%. CSAT went from 88% to 96% and held."

Sean FrankCEO, Ridge

Switched from Gorgias

Backlog through BFCM

"We've had zero downside. The implementation was pretty immediate, which actually shocked me. It just went off without a hitch. We cut our CX team from 18 to 10 agents with order volume staying the same or even going up."

Cody PlofkerCEO, Jones Road Beauty

Switched 3 brands

72%

Decrease in ticket volume

"I've moved 3 of our brands to Richpanel. Zero issues. Super smooth migration. We run everything on it now."

Mehtab BhogalCo-founder, Karta Ventures

Is this for you

This is built for you if...

✓

You have 3+ support agents

Your team is growing, but hiring can't keep up with ticket volume. You need AI leverage that genuinely resolves conversations, not another chatbot that frustrates customers.

✓

Your ticket volume keeps climbing

Product launches, seasonal spikes, and growth create surges you can't staff for. One missed weekend backlog and your CSAT drops for weeks.

✓

You tried AI chatbots and they hurt CSAT

Or you haven't tried AI yet because you're worried about brand damage. Either way, we'll show you on your real data before you commit.

Not a fit if: you have fewer than 3 agents or under 500 tickets/month. At that scale, you don't need AI. A shared inbox does the job.

The Guarantee

50% resolution in 30 days. Or every dollar back.

No fine print. No "consulting hours" deductions. No clawback math. Here's exactly what this means:

50%

AI resolution rate

Your AI resolves at least 50% of inbound conversations within 30 days. Not deflect. Resolve.

Days to prove it

Enough time to onboard, learn your business, and hit full stride. No rush. No pressure.

100%

Refund if we miss

Every dollar back, no fine print. We've earned the right to put skin in the game.

Already using Zendesk, Intercom, or Freshdesk?

Here's what's different.

Legacy helpdesks + bolt-on AI

Charged twice. Helpdesk subscription + per-resolution AI surcharges that scale unpredictably.
Resolves badly. FAQ auto-replies that frustrate customers on anything nuanced. CSAT drops.
Hours of tuning. Your team rewrites prompts and patches edge cases every week to keep quality up.
Actions gated. Refunds, order changes, account updates locked behind premium tiers or custom integrations.

Richpanel

Charged once. The helpdesk and the AI are one product, metered once at about $0.20 a resolved conversation.
Resolves accurately. Grounded in your data, policies, and order history. Escalates instead of guessing.
Learns from corrections. SOP gaps and agent feedback become automatic improvements. No weekly tuning.
Actions included. Refunds, cancellations, account changes, subscription edits on every plan.

Pricing that makes sense

About $0.20 a resolved conversation. $99 a seat for your humans.

Conversation-based AI pricing: about $0.20 per conversation, $200/mo minimum
Each AI conversation costs ~0.36 credits (~$0.18 per conversation)
Extra seats $99/mo. Top up in $100 blocks as you grow.
No per-resolution surcharges. No bolt-on AI fees.

See pricing for your volume →

Per conversation Cost

Human agent (industry avg) $2 - $10

Legacy helpdesk AI add-on $1.00+

Richpanel AI (~0.36 credits) ~$0.18

10x to 50x lower cost per conversation vs. human agents.

The math

See your savings by team size.

Legacy helpdesks charge per seat, then bolt on AI at $1+ per resolution. Richpanel includes AI in every plan. Here's what the total cost looks like.

You save

$70,848

every year.

Money back in your budget every month, before counting the tickets your team stops touching.

Click here to book a demo →

Comparison based on published list pricing across Zendesk Suite, Intercom + Fin, and Freshdesk + Freddy AI. Verify with your specific configuration.

Honest answers

What we hear before every demo.

Will the AI sound robotic? My customers will hate that. +

Most common worry, and the live demo resolves it in two minutes. The AI lifts your brand voice from your own website, past tickets, and knowledge base. The most common reaction from CX leads: "that's actually good." Usually from people who've been burned by other AI tools.

What if it doesn't hit 50% resolution in 30 days? +

Every dollar back. No clawback math, no "consulting hours" deductions. The 50% bar in 30 days is the floor we put in your contract.

Do I have to sign a yearly contract? +

No. You can pay yearly for the lowest price, pay monthly, or pay as you go. Yearly saves the most, but it's your choice, not a requirement. Every plan comes with the 50% money-back guarantee, so trying it is low risk.

How does migration from our current helpdesk work? +

We handle it. Historical tickets, brand voice, SOPs, integrations. We extract everything during onboarding. Your current helpdesk stays live until the Richpanel setup is built and verified, then you cut over once. Most teams: live in under two weeks, zero downtime.

What channels and integrations do you support? +

Email, SMS, live chat, social (Instagram, Facebook, X), WhatsApp, plus deep integrations with Shopify, Salesforce, HubSpot, Stripe, Recharge, and more. If you're on a platform we don't list, ask on the call. We'll tell you straight whether it's supported, on the roadmap, or not coming.

How is this different from Zendesk AI or Intercom Fin? +

Bolt-on AI from legacy helpdesks deflects FAQ traffic but can't take real actions (refunds, account updates, order changes). They charge per resolution on top of your helpdesk subscription. Richpanel is a team of AI agents: they resolve 50% of conversations end to end and take real actions autonomously, with no per-resolution double billing. Your people handle the exceptions.

What if our timing isn't right? We're mid-migration / relaunch. +

Book the demo anyway. We can build and demo the AI on your actual data today, and you decide go-live timing separately. Several teams started a month before they were "officially ready" so the AI could learn in the background.