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AI-first helpdesk · 1,000+ teams

Resolve 50% of support tickets with AI. Or every dollar back.

The AI helpdesk that genuinely resolves conversations across email, chat, SMS, and social. Not deflection. Not canned replies. Autonomous resolution grounded in your data, your policies, your brand voice. Replaces Zendesk, Intercom, Freshdesk, and your next 3 hires.

See your AI agent built live. 30 min → Get free CX audit — we come prepared
4.8 on G2 SOC 2 · GDPR · HIPAA 60-day money-back guarantee
Richpanel AI
LIVE
Hey, please cancel my subscription. The protein is too sweet for me.
Hey Sarah — before I cancel, our Unsweetened Vanilla has zero added sugar. Want me to swap your next shipment for free?
Oh nice, didn't know that existed. Yes let's try it.
Done. May 18 order swapped. No charge. I'll check in after you've tried it.
Subscription saved · $312 LTV retained · 11 sec
Real save. $312 LTV retained. No human touched this.
1,000+ teams run support on Richpanel
Results, not testimonials

Numbers from teams who switched.

Switched from Zendesk
$500K
Annual savings on hiring

"Our cost per ticket dropped around 70%. CSAT went from 88% to 96% and held."

SF
Sean FrankCEO, Ridge
Switched from Gorgias
0
Backlog through BFCM

"For the first time in years, my team handled the busiest week of the year without breaking a sweat."

CP
Cody PlofkerCEO, Jones Road Beauty
Portfolio of brands
72%
Drop in ticket volume

"I've moved 3 of our portfolio brands to Richpanel. Zero issues. We run everything on it now."

MB
Mehtab BhogalCEO, Karta Ventures
Is this for you

This is built for you if...

✓

You have 3+ support agents

Your team is growing, but hiring can't keep up with ticket volume. You need AI leverage that genuinely resolves conversations, not another chatbot that frustrates customers.

✓

Your ticket volume keeps climbing

Product launches, seasonal spikes, and growth create surges you can't staff for. One missed weekend backlog and your CSAT drops for weeks.

✓

You tried AI chatbots and they hurt CSAT

Or you haven't tried AI yet because you're worried about brand damage. Either way, we'll show you on your real data before you commit.

Not a fit if: you have fewer than 3 agents or under 500 tickets/month. At that scale, you don't need AI — a shared inbox does the job.
The Guarantee

50% resolution in 60 days. Or every dollar back.

No fine print. No "consulting hours" deductions. No clawback math. Here's exactly what this means:

50%

AI resolution rate

Your AI resolves at least 50% of inbound conversations within 60 days. Not deflect. Resolve.

60

Days to prove it

Enough time to onboard, learn your business, and hit full stride. No rush. No pressure.

100%

Refund if we miss

Every dollar back, no fine print. We've earned the right to put skin in the game.

Already using Zendesk, Intercom, or Freshdesk?

Here's what's different.

Legacy helpdesks + bolt-on AI

  • Two bills. Helpdesk subscription + per-resolution AI surcharges that scale unpredictably.
  • Resolves badly. FAQ auto-replies that frustrate customers on anything nuanced. CSAT drops.
  • Hours of tuning. Your team rewrites prompts and patches edge cases every week to keep quality up.
  • Actions gated. Refunds, order changes, account updates locked behind premium tiers or custom integrations.

Richpanel

  • One bill. Helpdesk + AI in one platform. Credit-based pricing. No surprise surcharges.
  • Resolves accurately. Grounded in your data, policies, and order history. Escalates instead of guessing.
  • Learns from corrections. SOP gaps and agent feedback become automatic improvements. No weekly tuning.
  • Actions included. Refunds, cancellations, account changes, subscription edits on every plan.
Pricing that makes sense

Credits for AI. Seats for humans. One bill.

  • Plans start at $500/mo (833 credits + 2 seats included)
  • Each AI conversation costs ~0.5 credits (~$0.23–$0.28 per conversation)
  • Extra seats $100/mo. Credit packs as you grow.
  • No per-resolution surcharges. No bolt-on AI fees.
See pricing for your volume →
Per conversation Cost
Human agent (industry avg) $2 - $10
Legacy helpdesk AI add-on $1.00+
Richpanel AI (~0.5 credits) ~$0.23–$0.28
2x to 5x lower cost per conversation vs. human agents.
The math

See your savings by team size.

Legacy helpdesks charge per seat, then bolt on AI at $1+ per resolution. Richpanel includes AI in every plan. Here's what the total cost looks like.

Comparison based on published list pricing across Zendesk Suite, Intercom + Fin, and Freshdesk + Freddy AI. Verify with your specific configuration.

Honest answers

What we hear before every demo.

Will the AI sound robotic? My customers will hate that. +
Most common worry, and the live demo resolves it in two minutes. The AI lifts your brand voice from your own website, past tickets, and knowledge base. The most common reaction from CX leads: "that's actually good." Usually from people who've been burned by other AI tools.
What if it doesn't hit 50% resolution in 60 days? +
Every dollar back. No clawback math, no "consulting hours" deductions. Across the teams using Richpanel today, the median is 60-80% at maturity. The 50% bar in 60 days is intentionally conservative.
How does migration from our current helpdesk work? +
We handle it. Historical tickets, brand voice, SOPs, integrations. We extract everything during onboarding. We run side-by-side with your current tool until you're confident, then you flip. Most teams: live in under two weeks, zero downtime.
What channels and integrations do you support? +
Email, SMS, live chat, social (Instagram, Facebook, X), WhatsApp, plus deep integrations with Shopify, Salesforce, HubSpot, Stripe, Recharge, and more. If you're on a platform we don't list, ask on the call. We'll tell you straight whether it's supported, on the roadmap, or not coming.
How is this different from Zendesk AI or Intercom Fin? +
Bolt-on AI from legacy helpdesks deflects FAQ traffic but can't take real actions (refunds, account updates, order changes). They charge per resolution on top of your helpdesk subscription. Richpanel is built AI-first: the AI resolves complex conversations end-to-end, takes actions autonomously, and credits cover AI conversations with no double billing. One platform, one bill.
What if our timing isn't right? We're mid-migration / relaunch. +
Book the demo anyway. We can build and demo the AI on your actual data today, and you decide go-live timing separately. Several teams started a month before they were "officially ready" so the AI could learn in the background.

See it on your data. 30 minutes.

We build your AI live on the call using your real tickets, your real policies, your real brand voice. No slide deck. No commitment.

Book my 30-min demo → Get free CX audit — Reddit, Trustpilot, socials & more
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