Gorgias AI automates 10-20% and still charges $1 per resolution on top of your ticket fee. Richpanel AI genuinely resolves 50%+, so you need half the agents. 60-day money-back guarantee.
Real public tweets. Click through and verify.
Richpanel — 5 star tool. Half the price of GORGIAS GUARANTEED. If you want to actually be using AI in your biz, CX is the place to start.
— Sean Frank (@SeanEcom) December 5, 2024
Richpanel — our CX software. It's gonna eat Gorgias' lunch. Cheaper, better UX, built with AI.
— Cody Plofker (@codyplof) December 24, 2024
Gorgias is about to get smoked by Richpanel. It's better and a fraction of the cost. Zero doubts.
— Mehtab Bhogal (@MehtabKarta) May 29, 2024
Switched from Gorgias to Richpanel. Saved 50%. Basically the same product.
— Bill D'Alessandro (@BillDA) October 14, 2024
Richpanel was an unlock for us. Ticket count did really go down once implemented and cheaper.
— leovoloshin (@leov) March 22, 2025
"Our cost per ticket dropped around 70%. Same team, same volume. CSAT went from 88% to 96% and held."
"For the first time in years, we had zero backlog after BFCM. They had us live in under 2 weeks."
"I've moved 3 of our brands to Richpanel. Zero issues. Super smooth migration. We run everything on it now."
Gorgias AI automates 10-20% and charges $1 per resolution on top of your ticket fee. You still need every agent. Richpanel AI resolves 50%+, so you genuinely cut your team in half.
Gorgias charges a $1 AI fee on every ticket their AI touches — about 50% of your volume — even though they only fully resolve ~15%. You pay 3.3× per actually-resolved ticket. Plus every AI-touched ticket also incurs the standard ticket fee. Richpanel charges per AI conversation at a flat rate, no double-dip, no billing-vs-resolution gap.
Agent payroll assumes $12/hr × 176 hrs/mo ($2,112/agent). Gorgias: monthly billing, Pro/Advanced plan, AI Agent at $1 per AI-touched ticket (~50% of volume per Gorgias's billing logic), ~15% actual resolution rate, SMS $0.56/ticket, Phone $0.50/ticket. Richpanel: credit-based pricing, Gemini 2.5 Flash (~0.46 cr/conv), AI charged on 100% of conversations it touches (50% actual resolution), retained agents = ceil(current × 0.5). Extra credits via packs ($700 for 1K, $3,250 for 5K, $6,000 for 10K, $15,000 for 25K). Channel split: Email 45%, Chat 30%, Phone 15%, SMS 10%.
The rows that decide switching calls. Drawn from what 69 demo prospects told us was missing in Gorgias.
If we don't deliver on any of these within 60 days, you get a full refund. Even if you're on an annual contract.
Your AI resolves at least 50% of inbound conversations within 60 days. Not deflect. Resolve.
Your combined software + agent cost drops at least 30% vs. what you're spending today.
No "consulting hours" deductions. No clawback math. Every dollar back, no fine print.
White-glove migration. You keep answering tickets on your current platform while we move everything in parallel. Zero downtime. Live in under 2 weeks.
Historical tickets, macros, tags, users, routing rules, internal notes. Imported via API. Your team keeps working while we move in the background.
Our CX Manager AI reads your store, drafts your SOPs, learns your brand voice, and wires up your tools. Past tickets become training data.
Your Implementation Manager runs the cutover, trains your team, audits every record, and signs off after parallel-mode QA. Zero downtime.
20 minutes. We'll show you the total CX cost math on your actual ticket volume, plus a live AI demo on your store. No slide deck. No commitment.