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Gorgias + Siena vs Richpanel: compare your full cost.

Your AI closes tickets. Does your support bill come down?

Keep your team as lean as possible. Compare costs without giving up CSAT.

By Amit RG, Founder, RichpanelUpdated October 2, 20266 min read
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Gorgias + Siena

$3,750software per month
Gorgias helpdesk
$750
Siena platform
$750
Siena automation
$2,250
2,500 automated tickets at $0.90 each.

Richpanel

~$1,495software per month
5 human seats
$495
AI platform fee
$0
AI usage
~$1,000
All 5,000 conversations at ~$0.20 each.
60% lessin software. About $27,060 a year.

5,000 conversations. 50% automation. 5 agents. Annual rates. Payroll excluded. See assumptions.

Click here to book a demoCompare your numbers

See what your team pays.

Compare the same team and automation rate.

1,00050,000
Your actual seat count.
Same rate for both.
Gorgias + Siena$3,750
$750 helpdesk + $750 platform + $2,250 automation
Richpanel~$1,495
$495 seats + ~$1,000 AI usage
~$2,255 less per monthAbout $27,060 less per year in software.
Click here to book a demo

The calculator uses Richpanel's current reference model and $100 credit blocks. The example above uses the rounded ~$0.20 rate.

Assumes Siena replies use Gorgias tickets. Above 5,000, request a custom quote. Payroll and extras excluded.

Rates, billing rules and exclusions
Gorgias helpdesk
Pro: $300 for 2,000 tickets. Advanced: $750 for 5,000. Extra tickets: $0.36. [1]
Siena
$750 platform fee, plus $0.90 per automated ticket. [3]
Richpanel
$99 per human seat annually. AI model and token use set the rate. $200 minimum, bought in $100 blocks. [5]
Billable tickets
1 Gorgias ticket per conversation. Richpanel meters every conversation. Confirm Siena ticket billing. [2] [4]
Gorgias AI allowance
Pro’s $171 and Advanced’s $477 excluded. Ask if removable with Siena. [1]
Above 5,000 tickets
Advanced plus list overage. Gorgias custom quotes may be lower. [1]
Other costs
Payroll, tax, voice, SMS and one-time costs excluded. Siena onboarding is unpriced.

Your software savings aren’t payroll savings.

Software is 60% lower in this example. Including the same staffing cost, total support spend is 19% lower.

Gorgias + Siena$11,750
$8,000$3,750
Richpanel~$9,495
$8,000~$1,495
StaffingSoftware

5 agents at $1,600 fully loaded monthly. Use your payroll or BPO invoice. [6]

Your team gains capacity when AI resolves more work at the quality you need.

Compare your average and peak month.

Compare the 20,000-conversation overage example with your renewal quote.

Monthly software. Same human seats at 50% and 70% automation.
ConversationsHuman seatsAI resolvesGorgias + SienaRichpanel
2,000250%$1,950~$598
2,000270%$2,310~$598
5,000550%$3,750~$1,495
5,000570%$4,650~$1,495
20,0001750%$15,900~$5,683
20,0001770%$19,500~$5,683

Richpanel: ~$0.20 across all conversations, plus $99 per seat. Siena usage rises with automated tickets.

Show the 20,000-conversation arithmetic
Gorgias helpdesk
$750 + 15,000 extra tickets × $0.36 = $6,150.
Siena at 50%
$750 + 10,000 automated tickets × $0.90 = $9,750.
Richpanel
17 seats × $99 + 20,000 conversations × ~$0.20 = ~$5,683.

Lower cost still needs good CSAT.

Your customers still need a correct answer in your brand’s voice.

Aeons
63%of Aeons conversations resolved by AI.
4.39/5 AI CSATAgainst 4.33/5 team-wide.

Aeons is a Richpanel customer. Results vary. Read the case study.

Review AI drafts first. Test policies before allowing actions. Missing instructions trigger escalation.

QA AI reviews 100% of conversations. See the safety controls.

Replacing Siena alone keeps the helpdesk cost.

Richpanel replaces both products. Gorgias AI replaces Siena.

5,000 conversations. 50% automation. 5 human agents.
Your choiceSoftware per monthWhat changes
Keep Gorgias + Siena$3,750Keep your current setup.
Keep Gorgias. Use Gorgias AI.$3,000 committed.
$4,182 with list overage.		Retrain AI. Keep the helpdesk.
Move both to Richpanel~$1,495Move the helpdesk and AI.

Gorgias AI: $750 helpdesk + 2,500 interactions at $0.90 committed. List overage uses $477 for 530, then 1,970 at $1.50. [1]

Staying can be the right call.

Your contract and support needs may outweigh these savings.

  • Many agents. Few tickets.30 Richpanel seats cost $2,970 before AI. Gorgias has no seat fee.
  • You need calls inside Gorgias.Gorgias offers voice as an add-on. Richpanel connects to Aircall, Dialpad, JustCall and Concio.
  • Your renewal beats these rates.Custom quotes can narrow or reverse the gap.
  • Siena already delivers your CSAT and resolution targets.At 20% automation, Siena usage costs less. Weigh savings against migration effort.

Your current helpdesk serves until cutover.

Import tickets, macros, tags and users. Switch when your team is ready.

  1. 30 minProve it on your data.Build a proof of concept.
  2. 2 weeksPilot your real support requests.Check policies, tone, actions and handoffs.
  3. 4 weeksComplete deployment.Review readiness before cutover.

Richpanel buys out up to 100% of your remaining Gorgias contract. See the migration plan.

Get your peak-month quote in writing.

Ask every vendor to price your November volume and actual team.

  • Does a Siena-answered ticket use my Gorgias ticket allowance?
  • Can I remove the $477 Gorgias AI allowance while using Siena?
  • What counts as a Siena automation if the ticket reopens?
  • What will onboarding, voice and SMS add to the quote?
  • Which AI model and token budget does Richpanel’s estimate use?

What your cost comparison needs to include.

$0.90 per automation and ~$0.20 per conversation count different things.

Do Siena replies count toward Gorgias billing?

We model them as billable tickets because Siena replies inside Gorgias. Gorgias’s rule names humans, Rules and its own AI. It does not explicitly name Siena. Confirm your terms in writing.

Why isn’t ~$0.20 a cost per resolution?

This model charges Richpanel AI usage across all conversations. At 50% automation, ~$1,000 of AI usage divided by 2,500 resolutions is ~$0.40 per resolution. Seats are separate.

What if Richpanel misses the guarantee?

Richpanel guarantees 50% automation in 30 days, or every dollar back. Get the offer in writing. Eligibility and terms apply. Read the guarantee terms.

The rates behind the comparison.

Checked October 2, 2026. Annual list rates. Confirm your quote before signing.

  1. Gorgias pricing.Pro: $300 helpdesk, $171 AI. Advanced: $750 helpdesk, $477 AI. Ticket overage: $0.36. AI: $0.90 committed, $1.50 overage. Custom quotes above 5,000. Gorgias rates.
  2. Gorgias billing rules.Updated September 9, 2026. Replies from humans, Rules or Gorgias AI make tickets billable. Confirm Siena billing. Billing definitions.
  3. Siena pricing.$750 monthly plus $0.90 per automated ticket. Onboarding unpriced. Siena rates.
  4. Siena’s Gorgias integration.Siena responds through your Gorgias account. Integration documentation.
  5. Richpanel pricing.$99 per seat annually. AI examples: ~$0.20 per conversation. $200 minimum, $100 blocks. Model and tokens change usage costs. Pricing and billing explained.
  6. Staffing illustration.5 agents at $1,600 monthly. Volume examples keep 2, 5 or 17 seats at either automation rate. Illustrative, not staffing recommendations.
Version history: published September 24, 2026. Updated October 2, 2026 with an interactive estimate, fixed-team comparisons and quality proof. Rates are a snapshot of public vendor documentation. Corrections: amit@richpanel.com.

Bring your invoices. Leave with your numbers.

Bring your CX lead, invoices and peak-month volume to a 30-minute demo.

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50% automation in 30 days, or every dollar back. Eligibility and terms apply.