Best E-commerce focussed alternative to Zendesk

You don’t need a complex platform with confusing add-ons and non-scalable pricing structure to manage your
E-commerce customer service. Switch to Richpanel -
a comprehensive, yet easy-to-use customer service platform purpose-built for E-commerce.

Rated 4.9/5 (23 reviews)

Rated 5/5 (84 reviews)

Book Personalised Demo

Richpanel powers some of the best E-commerce customer service experiences

Richpanel’s self-service lets us close 60% of tickets with no agent interaction. The native integration with Shopify and other tools lets agents complete most tasks from a single screen, saving us a lot of time.

Julian Quintaes, CEO

Reason 1

We help you reduce tickets by 60% through superior self-service

Not every query needs to be a support ticket. Offer an Amazon-like customer self-service that would bring down ticket volumes by about 60%. Eliminate all repetitive queries unique to your business with our flexible self-service automation module.

Schedule a Demo

Reason 2

Inbuilt E-commerce Actions

Richpanel is purpose built for E-commerce. Zendesk isn’t. Without complex custom implementation getting Zendesk to integrate with Shopify or Magento is impossible.

Richpanel brings in your customer’s order and conversation data in one unified view. Take order actions, manage returns, personalise conversations based on order history and customer preferences all from window. No more switching tabs.

Schedule a Demo

Reason 3

Easiest to use, no learning curve

Customers prefer the simplicity and intuitive interface of Richpanel. There is absolutely no learning curve; you could go live with the platform in a matter of hours. No need for any additional platform training, certification, or external agencies to manage the platform.

Schedule a Demo

Reason 4

Built to Scale with you

Platform limitations shouldn’t define your CX strategy or hiring plans. Scale seamlessly with Richpanel without having to worry about paying for add-ons, extra seats or hiring an external agency to manage the tool.
‍
You pay for what you use. We are designed to scale with you.S

Schedule a Demo

E-COMMERCE BRANDS SWITCH TO RICHPANEL

What makes Richpanel the obvious choice

Zendesk isn’t built for E-commerce. The platform is meant for huge enterprise businesses that want a ticket management system. Richpanel is meant for agile, fast-growing
E-commerce businesses to streamline their entire customer service.

Automate 60% of tickets through
self-service

Schedule a Demo

Inbuilt E-commerce Actions

Richpanel is purpose built for E-commerce. Zendesk isn’t. Without complex custom implementation getting Zendesk to integrate with Shopify or Magento is impossible.

Richpanel brings in your customer’s order and conversation data in one unified view. Take order actions, manage returns, personalise conversations based on order history and customer preferences all from window. No more switching tabs.

Schedule a Demo

Easiest to use, no learning curve

Customers prefer the simplicity and intuitive interface of Richpanel. There is absolutely no learning curve. You could go live with the platform in a matter of hours. No need for any additional platform training, certification, or external agencies to manage the platform.

Schedule a Demo

Shop Premium
Products

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec a ex porttitor, elementum augue eget, molestie erat.

Get Started

Built to Scale with you

You pay for what you use. We are designed to scale with you.

Schedule a Demo

Shop Premium
Products

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec a ex porttitor, elementum augue eget, molestie erat.

Get Started

Automate 60% of tickets through self-service

Schedule a Demo

Inbuilt E-commerce Actions

Schedule a Demo

Easiest to use, no learning curve

Schedule a Demo

Built to Scale with you

Platform limitations shouldn’t define your CX strategy or hiring plans. Scale seamlessly with Richpanel without having to worry about paying for add-ons, extra seats or hiring an external agency to manage the tool.

You pay for what you use. We are designed to scale with you.

Schedule a Demo

What makes Richpanel the obvious choice

Zendesk isn’t built for E-commerce. The platform is meant for huge enterprise businesses that want a ticket management system. Richpanel is meant for agile, fast-growing E-commerce businesses to streamline their entire customer service.

360-degree Customer Context

Humanize the support experience by letting the agents understand the customer in-depth. Do not let customers repeat themselves about their issues by being on top of their order history, conversation timeline, and purchase behavior.
Prioritize the conversations by accessing relevant insights such as customer lifetime and return rates of each customer. The customer profile is entirely customizable - add custom properties and create views that fit your preferences.

"We can meet people right where they're at with super-specific answers"

Matt, Ra Optics

Manage Orders from your CRM

Minimize the cognitive load on your customers. Open up only the order scenarios that are relevant to the customers based on their recent order history.

Provide them with instant updates and resolutions for the most frequently occurring scenarios. The best part? You can create different flows for a pre-purchase customer and a post-purchase customer.

“The functionality and reporting are more robust in Richpanel over Zendesk or Gorgias”

Atlas Bars

Minimize Time on the Mundane

Deliver a consistent support experience without having to reinvent the wheel. Build a library of ‘power replies’ to effortlessly handle the FAQs without making them look templatized.

Crank up your agents' productivity through Insta Actions - take everyday agent actions such as adding tags, assigning priority, order cancellations, and refunds with just a tap of the key.

"You don't have to dig through Shopify to find order details anymore."

ZupBoards

Deliver a personalised customer experience

Delivering a delightful customer experience shouldn’t be constrained by the device your agents are on. Richpanel offers a native mobile application for both iOS and Android devices. Never miss being in touch with your customer with push notifications and instant alerts for new conversations.

We are obsessed with the app's usability, so your agents have zero learning curve. Reply, Snooze, and manage all your customer conversations with quick gestures.

"Richpanel Mobile App makes it super powerful & easy to use"

Lonia Shoes

Reason 1

We help you reduce tickets by 60% through superior self-service

Schedule a Demo

Reason 2

Inbuilt E-commerce Actions

Schedule a Demo

Reason 3

Easiest to use, no learning curve

Schedule a Demo

Reason 4

Built to Scale with you

Schedule a Demo

Don't take our word for it
Hear from our customers who made the switch

95%

CSAT

9,000

Tickets closed with self-service

51%

Automated resolutions

"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"

Victoria Shanley

Director of Operations and Marketing

View Case Study

53%

Automated resolutions

90%

CSAT

20%

Self-Service to Revenue

"We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option."

James Oliver

CEO and Founder

View Case Study

50%

Automated Resolutions

98%

CSAT

20%

Conversations to Revenue

" I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half. "