Merchants migrate to Richpanel for 3 reasons.
Switch to a helpdesk software with incredible customer service
Discover why 2,000 brands have chosen Richpanel: ease of use, honest pricing, and being a step ahead.
Reduce the demand on support agents by 40-70%- Greatly increase customer satisfaction
- 80%+ clients go live in just a week!
Top reasons why long-time customers leave Zendesk
Poor customer support
Customers, including long-term Zendesk customers, switch because Zendesk’s customer support is poor. You can read the reviews here.
Complicated to setup and use
Zendesk is built to do a lot of things for a lot of people. Consequently, it is not easy to setup, manage, and use effectively.
Billing issues
Because Zendesk is a complex product suite, there are a number of features you’ll pay for separately. Reviews indicate that you’ll probably be spending time dealing with billing issues like features that you don’t use, monthly/annual billing, etc.
Let customers actually perform actions like track order, return, exchange, report damaged items and more
Build confidence by populating self-service options with customer’s order data.
Unlike Chatbots, self-service portal does not leave users guessing whether they are speaking to humans or bots.
Make it easy for customers to self-service that they don’t want to speak to an agent. But make it easy to get in touch if they want to.
What makes Richpanel a good alternative to Zendesk
Instant and accurate suggestions with AI assistant
Richpanel’s Sidekick AI is built to help customer service agents with instant and helpful suggestions to customer queries. Sidekick learns from your tickets and interactions. It never suggests pointless replies, enabling you to reduce your AHT.
Self-service that’s light years ahead
Zendesk bots are painful to build and fail to reach any meaningful self-service rates. Most customers we spoke with had single digit rates and customers were frustrated with their bots.
We took inspiration from Amazon’s My Account section and created a novel self-service portal that delivers 40-70% resolution rates.
Self-service that works everywhere, not just on live chat
Live chat
Give customers the opportunity to resolve before starting a live chat. Provide 24x7 customer service for all common issues without involving agents.
Help center
A help center that goes beyond FAQs. Let customers manage orders, do returns, cancellations and manage subscriptions.
Stop sending those generic auto-responders. Send a dynamically generated self-service email that is populated with customer’s order data and give them an opportunity to resolve the issue instantly.
SMS
Customers get a custom-generated link to their self-service help center each time they text you. The link auto logs them in to the portal.
Let customers actually perform actions like track order, return, exchange, report damaged items and more
Build confidence by populating self-service options with customer’s order data.
Unlike Chatbots, self-service portal does not leave users guessing whether they are speaking to humans or bots.
Make it easy for customers to self-service that they don’t want to speak to an agent. But make it easy to get in touch if they want to.
Not ready to migrate from Zendesk?
If you want to use Richpanel self-service with Zendesk - you can! No need to train your agents on a new tool. Integrate Richpanel on your website. And route unresolved queries to your Zendesk instance.
Better product, even better pricing
We made Richpanel affordable for businesses of all sizes.
FAQs
Zendesk is a horizontal product and can be used by any business. Richpanel is purpose built for Ecommerce. If you are an Ecom business - Richpanel is way better!
If your business is any other than ecommerce - take Zendesk. Richpanel should not be in your consideration set. Also check out Intercom, Freshdesk and Help Scout if you are a SMB business with less than 1,000 employees or less than 100 agents. If you are looking for an enterprise solution and have more than 100+ agents, check Saleforce Service Cloud and Sprinklr.
We are newer, founded in 2020. And I’m not a great marketer. I’m learning. I intend to publish more, do more marketing this year. We have an exciting year planned which includes making cutting-edge free tools, publish genuinely helpful content and do more case studies. That’s how we’ll earn your trust. You will hear about Richpanel more often now!
Zendesk is the grand daddy of all Help Desk solutions :) As per builtwith, they have 243K installs! They were sold for $10B to a private equity firm in June. Funny story - they rejected an offer of $17B in February. The CEO didn’t want to sell and I respected his decision. He was forced by his investors. So you have to be very very careful who you take money from. I digress!
And Richpanel has 1,823 sites as of this writing. I hope to tripe that number in 12 months.
P.S: Builtwith is a crawler that crawls website to detect the technologies the website is using. You can put any competitor URL there and see what tech they use :)
Yes! Amazon has done it using their My Account Section. Uber has done it using their help center. You can edit/cancel/return orders in Amazon. You can even manage subscriptions and Kindle books on the My Account section of Amazon. Richpanel gives you similar capabilities on your site.
Around 1 week. Your account comes loaded with defaults that will suffice most common use cases like order tracking, returns, cancelations, order edits. But you’ll need to configure your policy, return windows, integrations, train your team on a new tool. So it takes a week to set up and running.
You! We don’t have you as a customer. We are great at what we do. We have an awesome product and even better team to support you. We’d love the opportunity to earn your business. Book a demo with my team here. I join around 20 demos per week. So I hope to speak with you !
Customer service teams love Richpanel
Richpanel is used by 2000+ ecommerce merchants on Shopify, WooCommerce, and Magento. And their customer service teams love Richpanel. Listen to some of them:
5,000 tickets/mo → 2,500 tickets/mo. After 1 year of Richpanel.
Saved $100K+ by cutting down outsourced agents. $30M Annual Sales.
Building customer trust w/ self-service. $100M+ Annual Sales.
Ready to move?
Join the 2,000+ support teams that use Richpanel
Book a Richpanel Demo
See how Richpanel can automate and streamline your customer service
