Best E-commerce focussed alternative to Zendesk

You don’t need a complex platform with confusing add-ons and non-scalable pricing structure to manage your
E-commerce customer service. Switch to Richpanel -
a comprehensive, yet easy-to-use customer service platform purpose-built for E-commerce.

Rated  4.9/5  (23 reviews)
Rated  5/5 (84 reviews)

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Richpanel powers some of the best E-commerce customer service experiences

Richpanel’s self-service lets us close 60% of tickets with no agent interaction. The native integration with Shopify and other tools lets agents complete most tasks from a single screen, saving us a lot of time.

Julian Quintaes, CEO
Reason 1
We help you reduce tickets by 60% through superior self-service

Not every query needs to be a support ticket. Offer an Amazon-like customer self-service that would bring down ticket volumes by about 60%. Eliminate all repetitive queries unique to your business with our flexible self-service automation module.

Schedule a Demo
Reason 2
Inbuilt E-commerce Actions

Richpanel is purpose built for E-commerce. Zendesk isn’t. Without complex custom implementation getting Zendesk to integrate with Shopify or Magento is impossible.

Richpanel brings in your customer’s order and conversation data in one unified view. Take order actions, manage returns, personalise conversations based on order history and customer preferences all from window. No more switching tabs.

Schedule a Demo
Reason 3
Easiest to use, no learning curve

Customers prefer the simplicity and intuitive interface of Richpanel. There is absolutely no learning curve; you could go live with the platform in a matter of hours. No need for any additional platform training, certification, or external agencies to manage the platform.

Schedule a Demo
Reason 4
Built to Scale with you

Platform limitations shouldn’t define your CX strategy or hiring plans. Scale seamlessly with Richpanel without having to worry about paying for add-ons, extra seats or hiring an external agency to manage the tool.

You pay for what you use. We are designed to scale with you.S

Schedule a Demo
E-COMMERCE BRANDS SWITCH TO RICHPANEL

What makes Richpanel the obvious choice

Zendesk isn’t built for E-commerce. The platform is meant for huge enterprise businesses that want a ticket management system. Richpanel is meant for agile, fast-growing
E-commerce businesses to streamline their entire customer service.

Automate 60% of tickets through
self-service 

Not every query needs to be a support ticket. Offer an Amazon-like customer self-service that would bring down ticket volumes by about 60%. Eliminate all repetitive queries unique to your business with our flexible self-service automation module.

Schedule a Demo
self-service
Inbuilt E-commerce Actions

Richpanel is purpose built for E-commerce. Zendesk isn’t. Without complex custom implementation getting Zendesk to integrate with Shopify or Magento is impossible.

Richpanel brings in your customer’s order and conversation data in one unified view. Take order actions, manage returns, personalise conversations based on order history and customer preferences all from window. No more switching tabs.

Schedule a Demo
self-service
Easiest to use, no learning curve

Customers prefer the simplicity and intuitive interface of Richpanel. There is absolutely no learning curve. You could go live with the platform in a matter of hours. No need for any additional platform training, certification, or external agencies to manage the platform.

Schedule a Demo
self-service

Shop Premium
Products

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Get Started
Built to Scale with you

Platform limitations shouldn’t define your CX strategy or hiring plans. Scale seamlessly with Richpanel without having to worry about paying for add-ons, extra seats or hiring an external agency to manage the tool.

You pay for what you use. We are designed to scale with you.

Schedule a Demo
self-service

Shop Premium
Products

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec a ex porttitor, elementum augue eget, molestie erat.

Get Started
Automate 60% of tickets through self-service

Not every query needs to be a support ticket. Offer an Amazon-like customer self-service that would bring down ticket volumes by about 60%. Eliminate all repetitive queries unique to your business with our flexible self-service automation module.

Schedule a Demo
self-service
Inbuilt E-commerce Actions

Richpanel is purpose built for E-commerce. Zendesk isn’t. Without complex custom implementation getting Zendesk to integrate with Shopify or Magento is impossible.

Richpanel brings in your customer’s order and conversation data in one unified view. Take order actions, manage returns, personalise conversations based on order history and customer preferences all from window. No more switching tabs.

Schedule a Demo
agent-friendly platform
Easiest to use, no learning curve

Customers prefer the simplicity and intuitive interface of Richpanel. There is absolutely no learning curve; you could go live with the platform in a matter of hours. No need for any additional platform training, certification, or external agencies to manage the platform.

Schedule a Demo
Richpanel Rating
Built to Scale with you

Platform limitations shouldn’t define your CX strategy or hiring plans. Scale seamlessly with Richpanel without having to worry about paying for add-ons, extra seats or hiring an external agency to manage the tool.

You pay for what you use. We are designed to scale with you.

Schedule a Demo
customer experience.

What makes Richpanel the obvious choice

Zendesk isn’t built for E-commerce. The platform is meant for huge enterprise businesses that want a ticket management system. Richpanel is meant for agile, fast-growing E-commerce businesses to streamline their entire customer service.

360-degree Customer Context

Humanize the support experience by letting the agents understand the customer in-depth. Do not let customers repeat themselves about their issues by being on top of their order history, conversation timeline, and purchase behavior.
Prioritize the conversations by accessing relevant insights such as customer lifetime and return rates of each customer. The customer profile is entirely customizable - add custom properties and create views that fit your preferences.

"We can meet people right where they're at with super-specific answers"
Matt, Ra Optics
Manage Orders from your CRM

Minimize the cognitive load on your customers. Open up only the order scenarios that are relevant to the customers based on their recent order history.

Provide them with instant updates and resolutions for the most frequently occurring scenarios. The best part? You can create different flows for a pre-purchase customer and a post-purchase customer.

“The functionality and reporting are more robust in Richpanel over Zendesk or Gorgias”
Atlas Bars
Minimize Time on the Mundane

Deliver a consistent support experience without having to reinvent the wheel. Build a library of ‘power replies’ to effortlessly handle the FAQs without making them look templatized.

Crank up your agents' productivity through Insta Actions - take everyday agent actions such as adding tags, assigning priority, order cancellations, and refunds with just a tap of the key.

"You don't have to dig through Shopify to find order details anymore."
Deliver a personalised customer experience

Delivering a delightful customer experience shouldn’t be constrained by the device your agents are on. Richpanel offers a native mobile application for both iOS and Android devices. Never miss being in touch with your customer with push notifications and instant alerts for new conversations.

We are obsessed with the app's usability, so your agents have zero learning curve. Reply, Snooze, and manage all your customer conversations with quick gestures.

"Richpanel Mobile App makes it super powerful & easy to use"
Lonia Shoes
Reason 1
We help you reduce tickets by 60% through superior self-service

Not every query needs to be a support ticket. Offer an Amazon-like customer self-service that would bring down ticket volumes by about 60%. Eliminate all repetitive queries unique to your business with our flexible self-service automation module.

Schedule a Demo
Reason 2
Inbuilt E-commerce Actions

Richpanel is purpose built for E-commerce. Zendesk isn’t. Without complex custom implementation getting Zendesk to integrate with Shopify or Magento is impossible.

Richpanel brings in your customer’s order and conversation data in one unified view. Take order actions, manage returns, personalise conversations based on order history and customer preferences all from window. No more switching tabs.

Schedule a Demo
Reason 3
Easiest to use, no learning curve

Customers prefer the simplicity and intuitive interface of Richpanel. There is absolutely no learning curve; you could go live with the platform in a matter of hours. No need for any additional platform training, certification, or external agencies to manage the platform.

Schedule a Demo
Reason 4
Built to Scale with you

Platform limitations shouldn’t define your CX strategy or hiring plans. Scale seamlessly with Richpanel without having to worry about paying for add-ons, extra seats or hiring an external agency to manage the tool.

You pay for what you use. We are designed to scale with you.S

Schedule a Demo

Don't take our word for it
Hear from our customers who made the switch

95%
CSAT
9,000
Tickets closed with self-service
51%
Automated resolutions

"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"

Victoria Shanley
Director of Operations and Marketing
View Case Study
53%
Automated resolutions
90%
CSAT
20%
Self-Service to Revenue

"We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option."

James Oliver
CEO and Founder
View Case Study
50%
Automated Resolutions
98%
CSAT
20%
Conversations to Revenue

" I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half. "

Jason Kutasi
CEO
View Case Study
Zendesk vs Richpanel

Feature Comparison

See how real users feel about Richpanel vs  Zendesk. User reviews provided by G2 Crowd

Ease of Use and Scalability
Meets Requirement
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9.7
8.6
Ease of Use
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9.7
8.6
Ease of Setup
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9.4
7.9
Ease of Admin
Lorem Ipsum is simply dummy text of the printing and typesetting industry
9.4
8.2
Quality of Support
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10.0
8.4
Has the product been a good partner in doing business?
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10.0
8.5
Product Direction (% positive)
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10.0
7.8
Agent Helpdesk Capabilities
Ticket Creation Experience
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9.7
8.8
Ticket response user experience
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9.8
8.7
Workflow
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9.6
8.5
SLA Management
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9.8
8.2
Attachments/Screencasts
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9.6
8.5
Ticket Collaboration
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10.0
8.6
Customer and Contacts Database
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10.0
8.3
Customer Self-service Capabilities
Knowledge Base
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9.3
8.6
Searchable Articles
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9.4
8.5
Community Forums
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10.0
8.2
Mobile Optimization
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9.0
7.9
Personalization
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10.0
8.0
Branding
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9.7
8.3
Automation
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9.7
8.2
Artificial Intelligence
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10.0
7.9
Integration
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9.7
8.2
Meets Requirement
9.7
8.6
Ease of Use
9.7
8.6
Ease of Setup
9.4
7.9
Ease of Admin
9.5
8.2
Quality of Support
9.9
8.4
Has the product been a good partner in doing business?
10.0
8.5
Product Direction (% positive)
10.0
7.8
Ticket Creation Experience
9.9
8.8
Ticket response user experience
9.8
8.7
Workflow
9.6
8.5
Response Automation
9.7
8.5
SLA Management
9.8
8.2
Attachments/Screencasts
9.6
8.5
Ticket Collaboration
10.0
8.6
Customer and Contacts Database
10.0
8.3
Knowledge Base
9.3
8.6
Searchable Articles
9.4
8.5
Community Forums
10.0
8.2
Mobile Optimization
9.0
7.9
Personalization
10.0
8.0
Branding
9.7
8.2
Automation
9.7
8.2
Artificial Intelligence
10.0
7.9
Integration
9.7
8.2

Looking to Migrate?

You are not alone. Nearly 50% of our customers have been there.
We’re with you every step of your way - From migration, implementation, and beyond.

Go Live in 2 Days

Migrate your current tickets to Richpanel and go live in less than 2 days

Contract Buyouts

We also offer contract buyouts if that’s stopping you from making the inevitable switch to Richpanel

White Gloved Onboarding

Full onboarding support including a CX audit and setting up your self-service portal

Ready to Get Started?

Request a Demo

Here is what you can expect:
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