Switching from Zendesk? Half your tickets resolved. 30% lower bill.

Zendesk AI deflects 10 to 20% of tickets in the real world, then bills Copilot, QA and every AI resolution on top. Richpanel reads the order, applies your policy and closes the ticket end to end.

Click here to book a demo Calculate my savings first 50% resolved in 30 days or your money back · Contract buyout up to 100%
G24.7 on G2 Shopify4.8 on Shopify SOC 2HIPAAGDPR
Total CX cost, side by side 10 agents · 10K tickets/mo
Richpanel Zendesk
Platform cost $2,495/mo $8,150/mo
AI resolution rate 50% of tickets 10-20% real world
Agents needed 5 agents 10 agents
Agent payroll $10,560/mo $21,120/mo
Total CX cost $13,055/mo $29,270/mo
$194,580 saved per year Zendesk adds Copilot, QA and per-resolution AI on top of every seat.

3,000+ brands run their support on Richpanel

Ridge Jones Road Pela Lomi Aloha Shinesty Wildgrain Kimberly-Clark Lashify The Beard Club Raycon Modloft perfectwhitetee Pique Rosabella Good Chop Bambu Earth Popsmith ONNO Dad Gang

Guaranteed outcomes or your money back.

50% AI automation in 30 days Resolve at least half your tickets automatically with Richpanel's AI agents and self-service.
30% Lower total bill Zendesk bills seats, then Copilot, then QA, then every AI resolution. Richpanel charges once, and puts the 30% in writing.
$0 Risk to you Miss either number inside 30 days and you get a full refund, even on an annual contract.
Click here to book a demo How eligibility and measurement work →

You aren't buying another AI tool. You're buying outcomes.

−70%Cost per ticket Support gets cheaper per ticketAbout $500K back every year. CSAT climbed from 88% to 96%. RidgeSean Frank, CEO
18→10Agents Staff for growth, not ticketsOrder volume held or grew the whole way. Jones RoadCody Plofker, CEO
−72%Tickets Fewer tickets to handleOn one of three brands moved over. Zero migration issues. Karta VenturesMehtab Bhogal
2 wksSetup + switch Live in about two weeksWe do the Zendesk migration for you. No six-month implementation.

Named-customer results. Yours depend on your ticket mix, we'll model them live on the demo.


“Our cost per ticket dropped 70%. That is about $500K back every year, and CSAT climbed from 88% to 96%.” Sean Frank Sean FrankCEO, Ridge

What is Zendesk really costing you?

Use your real numbers. We add software, AI and payroll.

Zendesk estimated at $215 per agent (Suite Professional plus Copilot and QA, public list on annual billing) plus per-resolution AI on deflected volume. Richpanel: $99 per seat plus about $0.20 per AI conversation, $200 per month minimum. Illustrative at list pricing. Bring your invoice and we build your exact numbers on the demo.

Estimated annual savings $194,580 55% lower than Zendesk
Per monthRichpanelZendesk
Software$2,495$8,150
People$10,5605 agents$21,12010 agents
Total$13,055$29,270

Richpanel resolves 50% with AI, guaranteed. Zendesk: 10-20% in the real world.

Click here to book a demo

Zendesk hands your team the AI work. Richpanel has an AI do it.

On Zendesk your team builds flows, tunes prompts and reviews transcripts. Here, CX Manager AI does that work. It writes the playbooks, wires the tools and improves the setup every week. Your team approves the changes.

Richpanel AI team roster: CX Manager AI above Customer AI, Agent AI and QA Agent, each with its model and live performance
Richpanel tool permissions: order, shipping and product lookups set to Always allow, while cancel, refund, address edit and discount actions require approval

Launch with peace of mind. You approve every sensitive action.

Start with read-only access. Refunds, order edits and discounts wait for your approval until you switch them on. Where your policy is silent, the AI escalates to a person. It never guesses.

Stop hand-checking your AI. It catches misses and fixes the cause.

QA AI reviews every closed conversation. It groups the misses, finds what caused them and proposes the fix to CX Manager AI. Resolution climbs week over week instead of plateauing.

248Escalations traced to one missing tool
+9 ptsResolution after the tool was connected
Richpanel AI learning report: 1,240 conversations reviewed, 13 misses turned into fixes, each reason with what the AI resolved before and what it resolves now

We do the entire Zendesk migration, start to finish.

Your team works as usual. Go live in about two weeks with no downtime. We buy out up to 100% of your remaining Zendesk contract.

Richpanel migration wizard importing a Zendesk setup, including tags, users, macros and conversations
Day 1

Your Zendesk data moves in.

Tickets, macros, tags, views, rules and history come over. Nothing breaks.

Day 5

We train your team.

We onboard your agents on your real tickets and playbooks.

Day 7

Your AI starts in copilot mode.

It drafts every reply from your past tickets. Your team approves each one.

Day 14

Your AI goes solo.

Turn on auto mode. It resolves 50% of tickets. Zendesk stays live until you approve the cutover.


“Zero downside. The implementation was pretty immediate. It just went off without a hitch.” Cody Plofker Cody PlofkerCEO, Jones Road Beauty

Zendesk, answered honestly.

Yes. The difference is who configures and maintains the actions: your team in Zendesk, or CX Manager AI in Richpanel.
Your own ticket history is the benchmark that matters. Richpanel guarantees 50% resolved in 30 days, or your money back.
Suite Professional lists at $115 per agent on annual billing. Copilot and QA add about $100 more per agent. AI resolutions bill separately on top. Our comparison also counts the agent capacity each platform needs.
Lookups can run automatically. Money movement and order edits require approval until you allow them. Sensitive topics always escalate to a person.
Yes. We move your data and verify Richpanel on your real tickets while Zendesk stays live. Nothing is cancelled until you sign off on the cutover.
No. Richpanel is the helpdesk, the AI agents, the copilot and the QA layer in one platform.
Richpanel is a Zendesk alternative that replaces the core helpdesk, AI, copilot and QA stack. It is a practical Zendesk equivalent for ecommerce teams that need email, chat and social support plus end-to-end AI resolution.
Compare the work required to launch and maintain AI, the resolution rate on your own tickets, total cost including add-ons and AI usage, guardrails, and migration risk. The best Zendesk alternative is the one that proves those results on your data before you switch.

Locked into Zendesk? We'll buy out the contract.

Don't wait for your renewal date. We cover up to 100% of your remaining contract when you switch.

Click here to book a demo

Don't switch on a promise. Test Richpanel on your own tickets.

Click here to book a demo

30-minute proof of concept · 2-week pilot · full deployment in 4 weeks

50% resolved in 30 daysClick here to book a demo