Automate most of the tasks so customers don’t need to contact you in the first place. Greatly increase customer satisfaction while reducing agent case loads.
Richpanel is the momentum leader in the Customer Service Software category for 2023. Ranked #1 in Best meets requirements and #1 in Easiest to do business with.
We import thousands of tickets into our AI engine and use regressive models to help identify why customers contact you. What they hate about your CX and what they love. This is a great foundational step for setting up your tech stack with the right objectives.
Zendesk bots are painful to build and fail to reach any meaningful self-service rates. Most customers we spoke with had single digit rates and customers were frustrated with their bots.
We took inspiration from Amazon’s My Account section and created a novel self-service portal that delivers 40-70% resolution rates.
Plug-n-play integrations and option to integrate custom cart using APIs
Powerful analytics to help you understand the reason for contact and generate ideas for automation.
Use the drag and drop builder to create self service flows for your most frequent customer service questions.
There’s no need for you to train your agents on a new Help Desk tool. Simply plug Richpanel on top of your existing Help Desk.
Powerful analytics to help you understand the reason for contact and generate ideas for automation.
Use the drag and drop builder to create self service flows for your most frequent customer service questions.
There’s no need for you to train your agents on a new Help Desk tool. Simply plug Richpanel on top of your existing Help Desk.
Give customers the opportunity to resolve before starting a live chat. Provide 24x7 customer service for all common issues without involving agents.
A help center that goes beyond FAQs. Let customers manage orders, do returns, cancellations and manage subscriptions.
Stop sending those generic auto-responders. Send a dynamically generated self-service email that is populated with customer’s order data and give them an opportunity to resolve the issue instantly.
Customers get an custom-generate link to their self-service help center each time they text you. The link auto logs them in to the portal.
If you want to use Richpanel self-service with your existing help desk - you can! No need to train your agents on a new tool. Plug Richpanel into your existing Help Desk.
Replace Zendesk completely with a help desk that’s built for speed. Easy to use UI and customer context helps agents resolve faster without switching tabs.
We made Richpanel affordable for businesses of all sizes.
Great things don’t have to wait just because you are in a contract. Check our contract buy out program.
Want to automate scenarios that require taking actions across multiple apps? Richpanel has prebuilt integrations with 20+ apps and provides a powerful APIs to connect more.
At our peak - we would get 5,000 tickets per month. And now [after Richpanel] the max we get is 2,000 to 2,500 tickets per month. It’s like half of what we used to get!
We cut the outsourced support agents by half and saved $100K in salaries.
Richpanel helped remove the need for holiday staffing by solving 40% of issues before the customer needs to talk to a representative.
Plug-n-play integrations and option to integrate custom cart using APIs
Our team of CX consultants would be happy to show you a demo or answer questions.