Best E-commerce focussed alternative to Zendesk
You don’t need a complex platform with confusing add-ons and non-scalable pricing structure to manage your
E-commerce customer service. Switch to Richpanel -
a comprehensive, yet easy-to-use customer service platform purpose-built for E-commerce.
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Richpanel’s self-service lets us close 60% of tickets with no agent interaction. The native integration with Shopify and other tools lets agents complete most tasks from a single screen, saving us a lot of time.
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Not every query needs to be a support ticket. Offer an Amazon-like customer self-service that would bring down ticket volumes by about 60%. Eliminate all repetitive queries unique to your business with our flexible self-service automation module.
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Richpanel is purpose built for E-commerce. Zendesk isn’t. Without complex custom implementation getting Zendesk to integrate with Shopify or Magento is impossible.
Richpanel brings in your customer’s order and conversation data in one unified view. Take order actions, manage returns, personalise conversations based on order history and customer preferences all from window. No more switching tabs.
Customers prefer the simplicity and intuitive interface of Richpanel. There is absolutely no learning curve; you could go live with the platform in a matter of hours. No need for any additional platform training, certification, or external agencies to manage the platform.
Platform limitations shouldn’t define your CX strategy or hiring plans. Scale seamlessly with Richpanel without having to worry about paying for add-ons, extra seats or hiring an external agency to manage the tool.
You pay for what you use. We are designed to scale with you.S
What makes Richpanel the obvious choice
Zendesk isn’t built for E-commerce. The platform is meant for huge enterprise businesses that want a ticket management system. Richpanel is meant for agile, fast-growing
E-commerce businesses to streamline their entire customer service.
self-service
Not every query needs to be a support ticket. Offer an Amazon-like customer self-service that would bring down ticket volumes by about 60%. Eliminate all repetitive queries unique to your business with our flexible self-service automation module.
Richpanel is purpose built for E-commerce. Zendesk isn’t. Without complex custom implementation getting Zendesk to integrate with Shopify or Magento is impossible.
Richpanel brings in your customer’s order and conversation data in one unified view. Take order actions, manage returns, personalise conversations based on order history and customer preferences all from window. No more switching tabs.
Customers prefer the simplicity and intuitive interface of Richpanel. There is absolutely no learning curve. You could go live with the platform in a matter of hours. No need for any additional platform training, certification, or external agencies to manage the platform.
Shop Premium
Products
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Platform limitations shouldn’t define your CX strategy or hiring plans. Scale seamlessly with Richpanel without having to worry about paying for add-ons, extra seats or hiring an external agency to manage the tool.
You pay for what you use. We are designed to scale with you.
Shop Premium
Products
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec a ex porttitor, elementum augue eget, molestie erat.
Not every query needs to be a support ticket. Offer an Amazon-like customer self-service that would bring down ticket volumes by about 60%. Eliminate all repetitive queries unique to your business with our flexible self-service automation module.
Richpanel is purpose built for E-commerce. Zendesk isn’t. Without complex custom implementation getting Zendesk to integrate with Shopify or Magento is impossible.
Richpanel brings in your customer’s order and conversation data in one unified view. Take order actions, manage returns, personalise conversations based on order history and customer preferences all from window. No more switching tabs.
Customers prefer the simplicity and intuitive interface of Richpanel. There is absolutely no learning curve; you could go live with the platform in a matter of hours. No need for any additional platform training, certification, or external agencies to manage the platform.
Platform limitations shouldn’t define your CX strategy or hiring plans. Scale seamlessly with Richpanel without having to worry about paying for add-ons, extra seats or hiring an external agency to manage the tool.
You pay for what you use. We are designed to scale with you.
What makes Richpanel the obvious choice
Zendesk isn’t built for E-commerce. The platform is meant for huge enterprise businesses that want a ticket management system. Richpanel is meant for agile, fast-growing E-commerce businesses to streamline their entire customer service.
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Not every query needs to be a support ticket. Offer an Amazon-like customer self-service that would bring down ticket volumes by about 60%. Eliminate all repetitive queries unique to your business with our flexible self-service automation module.
Richpanel is purpose built for E-commerce. Zendesk isn’t. Without complex custom implementation getting Zendesk to integrate with Shopify or Magento is impossible.
Richpanel brings in your customer’s order and conversation data in one unified view. Take order actions, manage returns, personalise conversations based on order history and customer preferences all from window. No more switching tabs.
Customers prefer the simplicity and intuitive interface of Richpanel. There is absolutely no learning curve; you could go live with the platform in a matter of hours. No need for any additional platform training, certification, or external agencies to manage the platform.
Platform limitations shouldn’t define your CX strategy or hiring plans. Scale seamlessly with Richpanel without having to worry about paying for add-ons, extra seats or hiring an external agency to manage the tool.
You pay for what you use. We are designed to scale with you.S
Don't take our word for it
Hear from our customers who made the switch
"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"
"We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option."
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" I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half. "
Feature Comparison
See how real users feel about Richpanel vs Zendesk. User reviews provided by G2 Crowd
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Looking to Migrate?
You are not alone. Nearly 50% of our customers have been there.
We’re with you every step of your way - From migration, implementation, and beyond.
Migrate your current tickets to Richpanel and go live in less than 2 days
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We also offer contract buyouts if that’s stopping you from making the inevitable switch to Richpanel
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Full onboarding support including a CX audit and setting up your self-service portal
Ready to Get Started?
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