Sean Frank
CEO, Ridge
Our cost per ticket dropped 70%. That is about $500K back every year, and CSAT climbed from 88% to 96%.
$500KSaved every year
88% → 96%CSAT
Brands that run on Richpanel
Zendesk AI answers from your help center, then hands the real work to a human. Richpanel takes the action, the refund, the cancellation, the order edit, and resolves 50%+ end to end.
On Zendesk, that’s a cancellation in the queue. Here, the AI looked after the customer, and saved the subscription.
Richpanel has quietly become the leading choice to run customer support within AI-native teams.
Sean Frank
CEO, Ridge
Our cost per ticket dropped 70%. That is about $500K back every year, and CSAT climbed from 88% to 96%.
Cody Plofker
CEO, Jones Road Beauty
We've had zero downside. The implementation was pretty immediate, which actually shocked me. It just went off without a hitch. We cut our CX team from 18 to 10 agents with order volume staying the same or even going up.
Matt Bertulli
Co-founder & CEO, Pela
All our customer experience metrics have reached an all-time high. Our Trustpilot rating jumped from 2.2 to 3.4 in the first four weeks. Our CSAT is 90%. And we've cut our SaaS costs by 50% since switching.
Mehtab S. Bhogal
Co-founder, Karta Ventures
I've moved 3 of our brands to Richpanel. We experienced a 72% decrease in ticket volume for one of our portfolio brands. There were zero issues moving to Richpanel; it was super smooth. We run everything on Richpanel.
Trained on your real policies and tickets. The AI resolves 50%+ on its own, or your money back.
We move your tickets, macros, triggers, and users off Zendesk. Your team never stops working.
Miss the number and every dollar comes back. No proration. No fine print.
We add up your full cost: software, AI, and agents. Then we line up Richpanel against Zendesk, dollar for dollar.
That's $8,884/mo back in your budget. 63% lower total CX cost than Zendesk.
Book a demo →Figures use Zendesk Suite Pro ($115/seat) plus Copilot and QA add-ons and per-resolution AI, with agents at $12/hr. Richpanel is one bill, about $0.20 a conversation, with AI, copilot and QA included. Your numbers vary by configuration.
Zendesk AI answers from your help center, then hands the refund, cancellation, or order edit to a human. That is the gap between 10 to 20 percent resolved and 50 percent.
A Zendesk migration isn't a data export. It's your routing, custom fields, escalation paths, and years of tribal knowledge. A dedicated implementation manager moves all of it and signs off before you go live. Nothing lost, zero downtime, and we buy out your remaining contract.
Your old tickets move in.
We bring your tickets, macros, custom fields, and routing over from Zendesk. Nothing breaks.
We train your team.
We show your team how it works and answer every question.
Your AI starts in copilot mode.
It drafts every reply from your past chats. Your team approves each one.
Your AI goes solo.
Turn on auto mode. It resolves 50% of tickets. Your team handles the rest.
And the bill gets simpler too: one plan, no per-resolution meter, no Copilot or QA add-ons.
Don't wait for your renewal date. We cover up to 100% of your remaining Zendesk contract when you switch.
Check your eligibility →It is the older choice, not the safer one. And switching shouldn't feel like a risk either, so here is the proof a CTO asks for, before you have to ask.
Zendesk scatters admin, analytics, and AI across separate consoles. Agents hop tabs, admins spend weeks configuring. Richpanel is one modern workspace, and the AI configures itself.
Scattered across consoles. Admin, analytics and AI live in separate modules. Agents juggle tabs to handle one ticket.
One workspace. The conversation, the customer, the order and the AI copilot in a single pane.
Weeks to stand up. A month of setup, more per ten agents, often a paid specialist and four-figure training.
Live in two weeks. The CX Manager AI builds it from your site and history. No specialist required.
Change means a ticket. Adjusting a workflow means an admin, a consultant, or a buried settings page.
Change means a sentence. Tell the CX Manager AI in plain English and it updates the SOP.
An interface from another era. Powerful, but agents call it dated, tab-heavy and slow to navigate.
An interface agents like. Modern and fast, with the AI drafting and researching right alongside them.
We buy out your Zendesk contract, up to 100%, and run the full migration end to end. Nothing lost, zero downtime.