Pricing

Simple and fair pricing

Pricing that works for you. Pay only for what you use.

Starter
1,000 orders/mo
$100
per month
Up to 1,000 orders per month
Calculate cost per resolve
Book a Demo
Works with
Features include:
Custom flows
Order management
Returns & exchanges
Branded Help Center
Support via live chat & email, business hours.
regular
3,500 orders/mo
$300
per month
Up to 3,500 orders per month
Calculate cost per resolve
Book a Demo
Works with
Everything in Starter, plus:
Presales scenarios
Agent handoff
Multilingual
pro
10,000 orders/mo
$600
per month
Up to 10,000 orders per month
Calculate cost per resolve
Book a Demo
Works with
Everything in Regular, plus:
Lite onboarding
Named success manager
Self-service on SMS
Subscriptions management
Enterprise
Custom order volume
Custom
Custom order volume
Book a Demo
Works with
Everything in Pro, plus:
Custom services
Full onboarding
Tickets analysis and audit
Ongoing self-service optimization
Starter
1,000 orders/mo
$80
per month. Billed annually
Up to 1,000 orders per month
Calculate cost per resolve
Book a Demo
Works with
Features include:
Custom flows
Order management
Returns & exchanges
Branded Help Center
Support via live chat & email, business hours.
Regular
3,500 orders/mo
$250
per month. Billed annually
Up to 3,500 orders per month
Calculate cost per resolve
Book a Demo
Works with
Everything in Starter, plus:
Presales scenarios
Agent handoff
Multilingual
pro
10,000 orders/mo
$500
per month. Billed annually
Up to 10,000 orders per month
Calculate cost per resolve
Book a Demo
Works with
Everything in Regular, plus:
Lite onboarding
Named success manager
Self-service on SMS
Subscriptions management
enterprise
Customer order volume
Custom
Custom order volume
Book a Demo
Works with
Everything in Pro, plus:
Custom services
Full onboarding
Tickets analysis and audit
Ongoing self-service optimization
Starter
$29
per user per month
Calculate self service resolutions
Book a Demo
1-click migration
Features include:
Email & Live Chat
Facebook & Instagram
Shopify integration
Basic reports
regular
$49
per user per month
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Starter, plus:
SMS & phone channels
Round-robin assignment
Magento & Woocommerce integration
CSAT & revenue reports
pro
$99
per user per month
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Regular, plus:
Multilingual
Balanced assignment
Lite onboarding
Named success manager
Enterprise
Custom
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Pro, plus:
Agent scripting
Campaign manager
Tickets analysis and audit
Custom cart integration
Starter
$24
per user per month. Billed annually
Calculate self service resolutions
Book a Demo
1-click migration
Features include:
Email & live chat
Facebook & Instagram
Shopify Integration
Basic reports
Regular
$40
per user per month. Billed annually
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Starter, plus:
SMS & phone channels
Round-robin assignment
Magento & Woocommerce integration
CSAT & revenue reports
pro
$80
per user per month. Billed annually
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Regular, plus:
Multilingual
Balanced assignment
Lite onboarding
Named success manager
enterprise
Custom
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Pro, plus:
Agent scripting
Campaign manager
Tickets analysis and audit
Custom cart Integration
Integrates with
Gorgias
Rectangle

Calculate your price

Excellent choice! Combine Self-Service & Help Desk for a powerful, end-to-end CX solution.
You can migrate all your tickets and customers from your existing Help Desk
Use Self-Service with your current CRM/Help Desk. No need to train agents on a new tool
Please select at least one product to calculate your costs.
Self-Service
Orders per month
Help Desk
Number of agents in your team
Help desk plan
Unlimited task users with every plan
Pay
Estimated price
Chevron
$100
/mo
Estimated Price:
$100
/mo
Custom pricing
Book a demo with us so we can help you calculate a final price
Self Service:
Plan
Orders/mo
Total
Starter
0-1,000
$100/mo
Custom
Help Desk:
Plan
Agents
Total
Starter
1
$29/mo
Custom
Self Service (Starter plan)
$100/mo
Custom pricing
Help Desk (Starter plan) x 1 agent
$29/mo
Custom pricing
Book a Demo

Enjoy these features on all plans

tickets icon
Unlimited tickets
No limit on the number of tickets
headphone
24/5 support
Email and live chat support available 24 hours with. Avg first response time < 2 mins
app
20+ integrations
Get access to all integrations on all plans
team

Stuck in a contract? We’ll buy you out!

Great things don’t have to wait just because you are in a contract. Check our contract buy out program.

See ROI from month 1

Most customers see results within 1-4 weeks.

40-70%
Average tickets automated across all Richpanel customers*
9x
Cheaper than involving support agents
1 week
80+ brands go live in 1 week

Leading ecommerce teams run their support on Richpanel

Richpanel is the momentum leader in the Customer Service Software category for 2023. Ranked #1 in Best meets requirements and #1 in Easiest to do business with.

Shopify ratingG2 Rating
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FAQs

Why do you charge for orders?

To make it easier for you to predict your fees. We would ideally like to price this based on self-service tickets but brands suggested they wanted a more predictable metric. We do make it easy to estimate the self-service resolves based on your order volumes. Open calculator

Can I integrate my existing Help Desk?

Yes, you can use Richpanel’s self-service on top of your existing helpdesk. We support all popular helpdesks like Zendesk, Gorgias, Freshdesk, & Helpscout. If you are using a helpdesk other than these, please contact us.

Do you offer contract buyouts?

Yes, we do. Good things don’t have to wait just because you signed a contract with another vendor. Apply for a contract buyout here. Or get in touch with our customer service expert so we can bail you out of your contract ASAP.

What happens if I exceed my self-service resolutions per month?

Nothing. There’s no extra charge for doing more resolutions than estimated. You’ll be billed based on your order volumes.

Do I have to pay for tickets?

No, you don’t have to pay for tickets. If you sign up for the Help Desk product, you pay for the number of agent seats you take

What about my data?

Our migration wizard will help you import your data from Help Desks such as Zendesk, Kustomer, Help Scout and Gorgias. This includes importing tickets, macros, contacts, rules, tags and agents.

How do I get started?

You can book a demo here or start with a free trial here.

Fully managed, done-for-you

We’re so much more than just another helpdesk or chatbot. Our goal is simple: grow your business with self service, so you can focus on the more important things

Title

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Title

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Title

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Need help implementing Richpanel? Try our done-for-you add ons.

self-service setup

Self-Service setup

from: $2,000/website
Chat with us
Includes:
checkmark
Audit of 200 sample tickets
checkmark
Ticket analysis
We design suggested self-service flows
1 review session + 1 revision of self-service flows
ongoing maintenance

Ongoing maintenance

from: Contact us for prices
Chat with us
Includes:
We design and maintain self-service flows
We mutually decide and attain your KPIs: CSAT, FRT, Self-Service Rate, etc
Ticket analysis & quarterly business review
1 review session + 1 revision of self-service flows