Select the product to view pricing

Features include:

Connect 1 Store

Single Language

FAQs

Order Flows

Starter

3,500 orders/mo

$50

per month

Up to 500 orders per month

Everything in Free, plus:

Connect 2 Stores

Up to 2 languages

pro

10,000 orders/mo

$600

per month

Up to 10,000 orders per month

Everything in Regular, plus:

Lite onboarding

Named success manager

Self-service on SMS

Subscriptions management

Enterprise

Custom order volume

Custom

More than 500 orders per month

Everything in Starter, plus:

Multiple Brands

Multiple languages

Conceirge Setup

Subscriptions management

FREE

1,000 orders/mo

per month. Billed annually

Up to 50 orders per month

Features include:

Connect 1 Store

Single Language

FAQs

Order Flows

STARTER

3,500 orders/mo

$42

per month. Billed annually

Up to 500 orders per month

Everything in Free, plus:

Connect 2 Stores

Up to 2 languages

pro

10,000 orders/mo

$500

per month. Billed annually

Up to 10,000 orders per month

Works with

Everything in Regular, plus:

Lite onboarding

Named success manager

Self-service on SMS

Subscriptions management

enterprise

Customer order volume

Custom

More than 500 orders per month

Everything in Starter, plus:

Multiple Brands

Multiple languages

Conceirge Setup

Subscriptions management

Free

per user per month

Features include:

Email & Live Chat

Basic Reporting

50 AI Assists per company

3 Seats

Starter

$29

per user per month

Everything in Free, plus:

Social channels

Business Hours

5 Rules & Automations

Up to 3 Campaigns

pro

$99

per user per month

Everything in Starter, plus:

SMS & phone channels

Business hours & Holidays

Unlimited Rules & Automations

Unlimited Campaigns

Revenue & CSAT Reporting

1 Agent Form

Multiple Languages

API Access

Enterprise

Custom

Everything in Pro, plus:

Agent scripting

SSO

Concierge Onboarding

Multiple Brands

Multiple Agent Forms

FREE

per user per month. Billed annually

Features include:

Email & Live Chat

Basic Reporting

50 AI Assists per company

3 Seats

Starter

$20

per user per month. Billed annually

Everything in Free, plus:

Social channels

Business Hours

5 Rules & Automations

Up to 3 Campaigns

pro

$85

per user per month. Billed annually

Everything in Starter, plus:

SMS & phone channels

Business hours & Holidays

Unlimited Rules & Automations

Unlimited Campaigns

Revenue & CSAT Reporting

1 Agent Form

Multiple Languages

API Access

enterprise

Custom

Everything in Pro, plus:

Agent scripting

SSO

Concierge Onboarding

Multiple Brands

Multiple Agent Forms

Integrates with

Let customers manage orders & get instant answers.

Base

Alternative to FAQ Apps.
With order tracking.

Up to 1,000 orders per month

Features include:

Connect 1 store

PRO

$120

per month

Alternative to Gorgias Automate. Unlimited resolutions.

Up to 3,500 orders per month

Everything in Base, and:

Connect 2 stores

PRO MAX

$360

per month

Alternative to Chatbots.
Easier to use with multiple languages.

Up to 10,000 orders per month

Everything in Pro, and:

Connect 5 stores

Multiple languages

enterprise

Customer order volume

Custom

Enterprise solution that is easy to setup and works at scale.

Custom order volume

Everything in Pro Max, and:

Full onboarding

Ongoing self-service optimization

Let customers manage orders & get instant answers.

Base

Alternative to FAQ Apps.
With order tracking.

FREE

1,000 orders/mo

Included with Help Desk Starter

Up to 1,000 orders per month

Start free trial

Features include:

Connect 1 store

PRO

$100

per month

Alternative to Gorgias Automate. Unlimited resolutions.

PRO

3,500 orders/mo

$250

per month. Billed annually

Up to 5,000 orders per month

Everything in Base, and:

Connect 2 stores

PRO MAX

$300

per month

Alternative to Chatbots.
Easier to use with multiple languages.

pro MAX

10,000 orders/mo

$500

per month. Billed annually

Up to 20,000 orders per month

Everything in Pro, and:

Connect 5 stores

Multiple languages

enterprise

Customer order volume

Custom

Enterprise solution that is easy to setup and works at scale.

Custom order volume

Everything in Pro Max, and:

Full onboarding

Ongoing self-service optimization

All in Support Inbox. Powered by AI.

Base

per month for 3 users

Alternative to Shopify Inbox.
Manage Email, Social and Chat from one app.

Features include:

90 day messaging history

90 day reporting window

Up to 3 seats

PRO

$60

per month per user

Alternative to Gorgias.
All features, automations & AI with a fair price.

Everything in Base, and:

1 year message history

1 year reporting window

Up to 10 seats

Unlimited collaborators

pro MAX

$120

per month per user

Alternative to Zendesk.
Powerful platform, is easy & has great support.

Everything in Pro, and:

Unlimited messaging history

Unlimited reporting window

Unlimited Seats

Multi language support

Multiple store support

API Access

enterprise

Custom

AI, scalability, and advanced features for enterprise efficiency.

Everything in Pro Max, and:

Campaign manager

Tickets analysis and audit

Custom cart Integration

All in Support Inbox. Powered by AI.

Base

per month for 3 users

Alternative to Shopify Inbox.
Manage Email, Social and Chat from one app.

Start free trial

Features include:

90 day messaging history

90 day reporting window

Up to 3 seats

PRO

$50

per month per user

Alternative to Gorgias.
All features, automations & AI with a fair price.

Everything in Base, and:

1 year message history

1 year reporting window

Up to 10 seats

Unlimited collaborators

pro MAX

$100

per month per user

Alternative to Zendesk.
Powerful platform, is easy & has great support.

Everything in Pro, and:

Unlimited messaging history

Unlimited reporting window

Unlimited Seats

Multi language support

Multiple store support

API Access

enterprise

Custom

AI, scalability, and advanced features for enterprise efficiency.

Everything in Pro Max, and:

Campaign manager

Tickets analysis and audit

Custom cart Integration

Pay Less, Automate More

Seats

Billed Annually

Incubator•$9 for 3 agents/month

$9

per month for 3 users

Alternative to Shopify Inbox.
Manage Email, Social and Chat from one app.

Start free trial

Pro• $59 per agent/month

$50

per month per user

Alternative to Gorgias.
All features, automations & AI with a fair price.

Pro Max
• $89 per agent/month

$100

per month per user

Alternative to Zendesk.
Powerful platform, is easy & has great support.

Try our pricing calculator ▸

Enterprise • CustomPricing

$100

per month per user

Alternative to Zendesk.
Powerful platform, is easy & has great support.

Talk to sales

Save up to 20% on Yearly plans

You will get access to Richpanel Help desk with any Customer Portal plan

Pay Less, Automate More

30% Guaranteed savings vs Zendesk/Gorgias + 30% fewer tickets in 60 days.

Yearly
Monthlyadd-on

Seats

Billed Annually

PRO

$69

per agent/month

$948 $708/yr

Great for businesses starting off. Includes AI & automations at no extra cost.

PRO MAX

$99

per agent/month

$1,308 $1,068/yr

For stores that need multiple brands, advanced analytics and more channels.

Try our pricing calculator ▸

ENTERPRISE

Custom

per agent/month

Custom integrations, White glove setup. For teams with more than 50 agents.

Talk to sales

AI Employees

Increase the capacity of your customer service team & add new capabilities that were never before possible.

Sidekick AI

Social Media Moderator AI

AI Autofill

Voice of Customer AI

Channels

Manage email, live chat, SMS, phone, Facebook, Instagram and reviews from one inbox. Learn more

Live chat

Facebook

Instagram

Phone

SMS

Agent Inbox

Resolve tickets faster with order data and personalized customer data inside the inbox.

Views

Ticketing System

Assign & snooze tickets

Macros

Pay Less, Automate More

30% Guaranteed savings vs Zendesk/Gorgias + 30% fewer tickets in 60 days.

Seats

Billed Annually

Pro

$59

per agent/month

$948 $708/yr

Great for businesses starting off. Includes AI & automations at no extra cost.

Features include:

Integrations

1 store

AI Summary

Views

Shared Inbox

Ticketing System

Assign & snooze tickets

Merge Tickets

Macros

Pro Max

$89

per agent/month

$1,308 $1,068/yr

For businesses that need multiple brands, advanced analytics & more channels.

Everything in Pro, and:

Multiple Brands

AI Summary

Set custom tone for your AI

Views

Shared Inbox

Ticketing System

Assign & snooze tickets

Merge Tickets

Macros

Social Media Moderator AI

$59

per month

Instantly hides brand damaging content, and engages buyers by responding to comments 24x7. Works on organic and paid posts.

Put your community management on auto-pilot

Automatically remove harmful comments, spam, and trolls

Always on, protect your brand even when you're offline

Customizable AI personality to best resonate with your brand

ADD-ON

Sidekick AI

Free

for unlimited use

Trained on your data, Sidekick auto replies to repetitive queries, help agents draft replies & support 2-way translations.

AI drafts replies using past conversations and FAQs

Prompt AI to draft contextual responses within seconds

Summarizes conversations for easy thread comprehension

Real-time, two-way multilingual translation for agents

ADD-ON

Self-Service Portal

$99

per month

Billed Annually

Automate customer service on your site with a self-service portal. Let customers self-service common issues and get immediate resolutions.

User-friendly design inspired by Amazon and Uber

Lets customers get help without the need for contacting support

Works across all channels, not just live-chat

Intuitive no-code setup, easy to build and manage flows

ADD-ON

Automation Success Kit

$2,000

one time fee

Get our Automation Success Kit and we’ll guarantee results. Guaranteed 30% automation within first 60 days, else receive a full refund.

AI Analysis of past conversations

Identify top contact drivers

Create self-service flows to automate repetitive queries

Website and email updates to increase self-service adoption

Guaranteed 30% automation within first 60 days

Customize your plan and get an instant price estimate

Calculate your price

Remember, there is no risk to try.

Get our Automation Success Kit and we’ll guarantee these results in the first 60 days.

Guaranteed 30% Cost Savings

Cut your SaaS helpdesk bill by at least 30% when you switch from Zendesk or Gorgias.

30% Automation within 60 Days

Reduce your tickets by at least 30% using Richpanel's self-service and AI features.

No-risk Guarantee

If we don't deliver these results within 60 days, you'll receive a full refund — even if you're on an annual contract.

Real results from Real brands

The Ridge

Jones Road

We're literally saving a fortune and it's only installed a month! It's now automatically handling over half of all customer support requests that previously required manual attention.

Dan Wolgin
CEO, Ammunition Depot

95%
CSAT Score

Richpanel transformed our customer support across Paleovalley and Wild Pastures —consolidating multiple channels, reducing response times, and improving CSAT. More than just a support tool, it's a true partner in growth.

Monica
Director of CS, Paleovalley

65%
Self-Service Resolutions

We saw an explosive growth in orders and we were able to handle all the volumes without hiring any additional staff.

Nick Shackelford
Co-founder, Brez

Brez

Ready to Scale Your CX?

Join the top eCommerce brands transforming customer support with Richpanel.

Crush your CX goals while saving costs

Book a demo and see how easy it is to reduce costs, improve CSAT, and love your Helpdesk again. Remember, if we don’t deliver results, you get a full refund!