Pricing

Select the product to view pricing

Pricing that works for you. Pay only for what you use.

Select a product
FREE
1,000 orders/mo
$0
per month
Up to 50 orders per month
Calculate cost per resolve
Start free trial
Works with
Features include:
Connect 1 Store
Single Language
FAQs
Order Flows
Starter
3,500 orders/mo
$50
per month
Up to 500 orders per month
Calculate cost per resolve
Start free trial
Works with
Everything in Free, plus:
Connect 2 Stores
Up to 2 languages
pro
10,000 orders/mo
$600
per month
Up to 10,000 orders per month
Calculate cost per resolve
Start free trial
Works with
Everything in Regular, plus:
Lite onboarding
Named success manager
Self-service on SMS
Subscriptions management
Enterprise
Custom order volume
Custom
More than 500 orders per month
Book a Demo
Works with
Everything in Starter, plus:
Multiple Brands
Multiple languages
Conceirge Setup
Subscriptions management
FREE
1,000 orders/mo
$0
per month. Billed annually
Up to 50 orders per month
Calculate cost per resolve
Book a Demo
Works with
Features include:
Connect 1 Store
Single Language
FAQs
Order Flows
STARTER
3,500 orders/mo
$42
per month. Billed annually
Up to 500 orders per month
Calculate cost per resolve
Book a Demo
Works with
Everything in Free, plus:
Connect 2 Stores
Up to 2 languages
pro
10,000 orders/mo
$500
per month. Billed annually
Up to 10,000 orders per month
Calculate cost per resolve
Book a Demo
Works with
Everything in Regular, plus:
Lite onboarding
Named success manager
Self-service on SMS
Subscriptions management
enterprise
Customer order volume
Custom
More than 500 orders per month
Book a Demo
Works with
Everything in Starter, plus:
Multiple Brands
Multiple languages
Conceirge Setup
Subscriptions management
Free
$0
per user per month
Calculate self service resolutions
Start free trial
1-click migration
Features include:
Email & Live Chat
Basic Reporting
50 AI Assists per company
3 Seats
Starter
$29
per user per month
Calculate self service resolutions
Start free trial
1-click migration
Everything in Free, plus:
Social channels
Business Hours
5 Rules & Automations
Up to 3 Campaigns
pro
$99
per user per month
Calculate self service resolutions
Start free trial
1-click migration
Everything in Starter, plus:
SMS & phone channels
Business hours & Holidays
Unlimited Rules & Automations
Unlimited Campaigns
Revenue & CSAT Reporting
1 Agent Form
Multiple Languages
API Access
Enterprise
Custom
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Pro, plus:
Agent scripting
SSO
Concierge Onboarding
Multiple Brands
Multiple Agent Forms
FREE
$0
per user per month. Billed annually
Calculate self service resolutions
Book a Demo
1-click migration
Features include:
Email & Live Chat
Basic Reporting
50 AI Assists per company
3 Seats
Starter
$20
per user per month. Billed annually
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Free, plus:
Social channels
Business Hours
5 Rules & Automations
Up to 3 Campaigns
pro
$85
per user per month. Billed annually
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Starter, plus:
SMS & phone channels
Business hours & Holidays
Unlimited Rules & Automations
Unlimited Campaigns
Revenue & CSAT Reporting
1 Agent Form
Multiple Languages
API Access
enterprise
Custom
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Pro, plus:
Agent scripting
SSO
Concierge Onboarding
Multiple Brands
Multiple Agent Forms
Integrates with
Gorgias
Rectangle
Let customers manage orders & get instant answers.
Base
$0
 
Alternative to FAQ Apps.
With order tracking.
 
Up to 1,000 orders per month
Calculate cost per resolve
Start free trial
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Features include:
Connect 1 store
Site widget
Helpcenter page
Order tracking
PRO
$120
per month
Alternative to Gorgias Automate. Unlimited resolutions.
Up to 3,500 orders per month
Calculate cost per resolve
Book a Demo
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Everything in Base, and:
Connect 2 stores
PRO MAX
$360
per month
Alternative to Chatbots.
Easier to use with multiple languages.
Up to 10,000 orders per month
Calculate cost per resolve
Book a Demo
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Everything in Pro, and:
Connect 5 stores
Multiple languages
enterprise
Customer order volume
Custom
Enterprise solution that is easy to setup and works at scale.
Custom order volume
Book a Demo
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Everything in Pro Max, and:
Custom services
Full onboarding
Tickets analysis and audit
Ongoing self-service optimization
Let customers manage orders & get instant answers.
Base
$0
 
Alternative to FAQ Apps.
With order tracking.
 
FREE
1,000 orders/mo
$0
Included with Help Desk Starter
Up to 1,000 orders per month
Calculate cost per resolve
Start free trial
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Features include:
Connect 1 store
Site widget
Helpcenter page
Order tracking
PRO
$100
per month
Alternative to Gorgias Automate. Unlimited resolutions.
PRO
3,500 orders/mo
$250
per month. Billed annually
Up to 5,000 orders per month
Calculate cost per resolve
Book a Demo
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Everything in Base, and:
Connect 2 stores
PRO MAX
$300
per month
Alternative to Chatbots.
Easier to use with multiple languages.
pro MAX
10,000 orders/mo
$500
per month. Billed annually
Up to 20,000 orders per month
Calculate cost per resolve
Book a Demo
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Everything in Pro, and:
Connect 5 stores
Multiple languages
enterprise
Customer order volume
Custom
Enterprise solution that is easy to setup and works at scale.
Custom order volume
Book a Demo
Works with
Gorgias
Helpscout
Salesforce
Richpanel
Everything in Pro Max, and:
Custom services
Full onboarding
Tickets analysis and audit
Ongoing self-service optimization
All in Support Inbox. Powered by AI.
Base
$9
per month for 3 users
Alternative to Shopify Inbox.
Manage Email, Social and Chat from one app.
Calculate self service resolutions
Start free trial
1-click migration
Features include:
Email, Chat & Social channels
90 day messaging history
90 day reporting window
Macros
3 Automation Rules
Up to 50 AI Assisted Replies
Up to 3 seats
PRO
$60
per month per user
Alternative to Gorgias.
All features, automations & AI  with a fair price.
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Base, and:
Phone channels
1 year message history
1 year reporting window
Unlimited Automation Rules
Up to 200 AI Assisted Replies
Up to 10 seats
Unlimited collaborators
pro MAX
$120
per month per user
Alternative to Zendesk.
Powerful platform, is easy & has great support.
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Pro, and:
SMS Channels
Unlimited messaging history
Unlimited reporting window
Unlimited Automation Rules
Unlimited AI Assisted Replies
Unlimited Seats
Agent Scripting & Forms
Multi language support
Multiple store support
API Access
enterprise
Custom
AI, scalability, and advanced features for enterprise efficiency.
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Pro Max, and:
Campaign manager
Tickets analysis and audit
Custom cart Integration
All in Support Inbox. Powered by AI.
Base
$9
per month for 3 users
Alternative to Shopify Inbox.
Manage Email, Social and Chat from one app.
Calculate self service resolutions
Start free trial
1-click migration
Features include:
Email, Chat & Social channels
90 day messaging history
90 day reporting window
Macros
3 Automation Rules
Up to 50 AI Assisted Replies
Up to 3 seats
PRO
$50
per month per user
Alternative to Gorgias.
All features, automations & AI  with a fair price.
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Base, and:
Phone channels
1 year message history
1 year reporting window
Unlimited Automation Rules
Up to 200 AI Assisted Replies
Up to 10 seats
Unlimited collaborators
pro MAX
$100
per month per user
Alternative to Zendesk.
Powerful platform, is easy & has great support.
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Pro, and:
SMS Channels
Unlimited messaging history
Unlimited reporting window
Unlimited Automation Rules
Unlimited AI Assisted Replies
Unlimited Seats
Agent Scripting & Forms
Multi language support
Multiple store support
API Access
enterprise
Custom
AI, scalability, and advanced features for enterprise efficiency.
Calculate self service resolutions
Book a Demo
1-click migration
Everything in Pro Max, and:
Campaign manager
Tickets analysis and audit
Custom cart Integration
Incubator$9 for 3 agents/month

$9

per month for 3 users
Alternative to Shopify Inbox.
Manage Email, Social and Chat from one app.
Pro$50 per agent/month

$50

per month per user
Alternative to Gorgias.
All features, automations & AI  with a fair price.
Pro Max
$100 per agent/month

$100

per month per user
Alternative to Zendesk.
Powerful platform, is easy & has great support.
Monthly
Yearly
Save 17% on Yearly plans
INCUBATOR

$9

for 3 agents/month
Alternative to Shopify Inbox.
Manage Email, Social and Chat from one app.
PRO

$50

per agent/month
Alternative to Gorgias.
All features, automations & AI with a fair price.
PRO MAX

$100

per agent/month
Alternative to Zendesk.
Powerful yet easy. With great support.

Help Desk Pricing feature table

AI

Supercharge your agents with their own AI sidekick. Learn more

AI Assisted Replies
50 AI replies
200 AI replies
Unlimited AI replies
AI Summary
AI Autofill
2-way AI Translation
Set custom tone for your AI
Channels

Manage email, live chat, SMS, phone, Facebook, Instagram and reviews from one inbox. Learn more

Email
Live chat
Facebook
Instagram
WhatsApp
Phone
SMS
Agent Inbox

Resolve tickets faster with order data and personalized customer data inside the inbox.

Views
Shared Inbox
Ticketing System
Assign & snooze tickets
Merge Tickets
Macros
Tags
Private Notes
Customer Timeline
Customer Profile
Auto-Assign Tickets
Round-robin assignment
Multilingual Support
Automations

Maximize agent productivity by automating all the redundant, repetitive tasks.

Automation Rules
Assignment
Spam Filtering Bots
Task Bots
Campaigns

Execute targeted campaigns across various communication channels.

Chat Campaigns
WhatsApp Campaigns
WhatsApp Templates
Ticket Campaigns
Platform

Create custom ticket fields and customer profile fields depending on your specific use case.

Integrations
Help Desk Importer
CSV Import
Conversation Fields
Customer Fields
Multiple Stores
1 store
5 stores
Unlimited stores
Multiple Brands
Max seats
3 seats
10 seats
Unlimited seats
Collaborators
10 free collaborators
25 free collaborators
Remove Richpanel branding
Agent Forms
Custom Objects
Tokens
Object Data
Reporting

Understand performance across teams, channels and topics. Uncover opportunities to optimize operations.

Conversations Reports
Team Activity Reports
Search History
90 days
1 year
Unlimited
Reporting Window
90 days
1 year
Unlimited
Satisfaction Reports
Revenue Reports
Revenue from Agents Reports
Customer Portal Performance Reports

Customer Portal Pricing feature table

Order Management

Help customers add/remove items, change shipping address with a Self-Service interface.

Orders
1,000 orders per month
5,000 orders per month
20,000 orders per month
Track order flow
Re-order
Cancel order flow
Edit order flow
Forgot coupon code
Change shipping address flow
Returns & Exchanges flow
Return Analytics
Time-based action limiting
Branded Help Center

Design a custom Help Center in minutes. Help customers with most common questions, recommendations and FAQs.

Brand Colors & Styling
FAQs
Stores
1 store
5 stores
Unlimited stores
Custom fonts
Custom backgrounds
Product recommendations
Embeddable videos
Pre-sale scenarios
Agent Hand-off

Collect contextual data based on situation before agent hand off. Give agents all context for a one-touch resolution.

Dynamic form fields
Pre-fill form data
Customer profile fields
Routing
Macros
Custom Flows

With the Richpanel no-code builder, you can automate the most complex situations and make them self-serviceable.

Custom flows
Templates
Custom forms
Dynamic conditions
Nested Flows
Subscriptions Management

Give customers the flexibility to manage their subscriptions directly from Richpanel’s self-service portal.

Subscriptions
Retention flows
Agent assist

Select a product

AI-powered Support Inbox.
Save 20%

INCUBATOR

$9
for 3 agents/month

Alternative to Shopify Inbox.
Manage Email, Social and Chat from one app.

Features include:
AI Generated Replies
Automation Rules
AI Summary
Live chat
Views
Chat Campaigns
Shared Inbox
WhatsApp Campaigns
Ticketing System
Conversations Reports
Assign & snooze tickets
Team Activity Reports
Merge Tickets
Agent Forms
Macros
Conversation and Customer Fields
50 AI replies
Set custom tone for your AI
AI Summary
2-way AI Translation
Views
Shared Inbox
Ticketing System
Assign & snooze tickets
Merge Tickets
Tags
Private Notes
Customer profile
Customer timeline
3 seats
1 store
Email, Live chat
Facebook
Instagram
Macros
Conversations Reports
Team Activity Reports
Help Desk Importer
90 days search history
90 days reporting window
Integrations

Pro

$60
per agent/month

Alternative to Gorgias.
All features, automations & AI with a fair price.

Everything in Base, and:
200 AI replies
10 seats
10 free collaborators
5 stores
AI Summary
Views
Shared Inbox
Ticketing System
Assign & snooze tickets
Merge Tickets
Macros
Tags
Private Notes
Customer Timeline
Customer Profile
Auto-Assign Tickets
Assignment
Spam filtering bots
Task bots
Conversation Fields
Customer Fields
Agent Forms
1 year search history
Unlimited Automation Rules
Social channels
Phone channel
Chat Campaigns
WhatsApp channel
WhatsApp Templates
Chat Campaigns
WhatsApp Campaigns
Ticket Campaigns
Conversations Reports
Team Activity Reports
CSAT Surveys
1 year reporting window
Revenue Reports
Revenue from Agents Reports
Customer Portal Performance Reports
Help Desk Importer

Pro Max

$120
per agent/month

Alternative to Zendesk.
Powerful yet easy. With great support.

Everything in Pro, and:
Unlimited AI replies
Unlimited seats
25 free collaborators
Unlimited stores
Multiple brands
Remove Richpanel branding
AI Summary
Set custom tone for your AI
Views
Shared Inbox
Ticketing System
Assign & snooze tickets
Merge Tickets
Macros
Tags
Private Notes
Auto-Assign Tickets
Customer Timeline
Customer Profile
Round-robin assignment
Automation Rules
Assignment
Email, Social, Live chat
SMS channels
Multilingual Support
Phone
WhatsApp
WhatsApp Templates
WhatsApp Campaigns
Ticket Campaigns
Chat Campaigns
Conversations Reports
Team Activity Reports
Revenue from Agents Reports
Customer Portal Performance Reports
Satisfaction Reports
Revenue Reports
Agent Forms
Conversation and Customer Fields
Help Desk Importer
AI Translation (two way translation)
Unlimited search history
Unlimited reporting window
Spam Filtering Bots
Task Bots

INCUBATOR

$9
for 3 agents/month

Alternative to Shopify Inbox.
Manage Email, Social and Chat from one app.

Features include:
AI Generated Replies
Automation Rules
AI Summary
Live chat
Views
Chat Campaigns
Shared Inbox
WhatsApp Campaigns
Ticketing System
Conversations Reports
Assign & snooze tickets
Team Activity Reports
Merge Tickets
Agent Forms
Macros
Conversation and Customer Fields
50 AI replies
Set custom tone for your AI
AI Summary
2-way AI Translation
Views
Shared Inbox
Ticketing System
Assign & snooze tickets
Merge Tickets
Tags
Private Notes
Customer profile
Customer timeline
3 seats
1 store
Email, Live chat
Facebook
Instagram
Macros
Conversations Reports
Team Activity Reports
Help Desk Importer
90 days search history
90 days reporting window
Integrations

Pro

$50
per agent/month

Alternative to Gorgias.
All features, automations & AI with a fair price.

Everything in Base, and:
200 AI replies
10 seats
10 free collaborators
5 stores
AI Summary
Views
Shared Inbox
Ticketing System
Assign & snooze tickets
Merge Tickets
Macros
Tags
Private Notes
Customer Timeline
Customer Profile
Auto-Assign Tickets
Assignment
Spam filtering bots
Task bots
Conversation Fields
Customer Fields
Agent Forms
1 year search history
Unlimited Automation Rules
Social channels
Phone channel
Chat Campaigns
WhatsApp channel
WhatsApp Templates
Chat Campaigns
WhatsApp Campaigns
Ticket Campaigns
Conversations Reports
Team Activity Reports
CSAT Surveys
1 year reporting window
Revenue Reports
Revenue from Agents Reports
Customer Portal Performance Reports
Help Desk Importer

Pro Max

$100
per agent/month

Alternative to Zendesk.
Powerful yet easy. With great support.

Everything in Pro, and:
Unlimited AI replies
Unlimited seats
25 free collaborators
Unlimited stores
Multiple brands
Remove Richpanel branding
AI Summary
Set custom tone for your AI
Views
Shared Inbox
Ticketing System
Assign & snooze tickets
Merge Tickets
Macros
Tags
Private Notes
Auto-Assign Tickets
Customer Timeline
Customer Profile
Round-robin assignment
Automation Rules
Assignment
Email, Social, Live chat
SMS channels
Phone
WhatsApp
WhatsApp Templates
WhatsApp Campaigns
Ticket Campaigns
Chat Campaigns
Conversations Reports
Team Activity Reports
Revenue from Agents Reports
Customer Portal Performance Reports
Satisfaction Reports
Revenue Reports
Agent Forms
Conversation and Customer Fields
Help Desk Importer
AI Translation (two-way)
Multilingual Support
Unlimited search history
Unlimited reporting window
Spam Filtering Bots
Task Bots
Automate upto 50% of your inquires. Add-on to your Help Desk plan.
Save 20%

INCUBATOR

$0
Up to 1,000 orders per month

Alternative to FAQ Apps.
With order tracking.

Features include:
Connect 1 store
Track order flow
Edit order flow
Custom flows
Site widget
Brand colors & styling
Up to 1,000 orders per month
Cancel order flow
Templates
FAQs
Custom fonts
Product recommendations

Pro

$120
/mo
Up to 5,000 orders per month

Alternative to Gorgias Automate.
Unlimited resolutions.

Everything in Base, and:
Connect up to 5 stores
Cancel order flow
Change shipping address flow
Custom flows
Nested flows
Dynamic conditions
FAQs
Custom fonts
Product recommendations
Up to 5,000 orders per month
Track order flow
Edit order flow
Returns & Exchanges flow
Templates
Site widget
Brand colors & styling
Embeddable videos
Pre-sale scenarios
Custom forms

Pro Max

$360
/mo
Up to 20,000 orders per month

Alternative to Chatbots.
Easier to use with multiple languages.

Everything in Pro, and:
Unlimited stores
Helpcenter pages
Custom backgrounds
Cancel order flow
Change shipping address flow
Custom flows
Nested flows
Site widget
Custom fonts
Brand colors & style
Dynamic conditions
Embeddable videos
Product recommendations
Track order flow
Edit order flow
Returns & Exchanges flow
Templates
Up to 20,000 orders per month
Multiple languages
Custom forms
Pre-sale scenarios

INCUBATOR

$0
Up to 1,000 orders per month

Alternative to FAQ Apps.
With order tracking.

Features include:
Connect 1 store
Track order flow
Edit order flow
Custom flows
Site widget
Brand colors & styling
Up to 1,000 orders per month
Cancel order flow
Templates
FAQs
Custom fonts
Product recommendations

Pro

$100
/mo
Up to 5,000 orders per month

Alternative to Gorgias Automate.
Unlimited resolutions.

Everything in Base, and:
Connect up to 5 stores
Cancel order flow
Change shipping address flow
Custom flows
Nested flows
Dynamic conditions
FAQs
Custom fonts
Product recommendations
Up to 5,000 orders per month
Track order flow
Edit order flow
Returns & Exchanges flow
Templates
Site widget
Brand colors & styling
Embeddable videos
Pre-sale scenarios
Custom forms

Pro Max

$300
/mo
Up to 20,000 orders per month

Alternative to Chatbots.
Easier to use with multiple languages.

Everything in Pro, and:
Unlimited stores
Helpcenter pages
Custom backgrounds
Cancel order flow
Change shipping address flow
Custom flows
Nested flows
Site widget
Custom fonts
Brand colors & style
Dynamic conditions
Embeddable videos
Product recommendations
Track order flow
Edit order flow
Returns & Exchanges flow
Templates
Up to 20,000 orders per month
Multiple languages
Custom forms
Pre-sale scenarios

Select a product

AI-powered Support Inbox.

Base

$9
for 3 agents/month, billed monthly

Alternative to Shopify Inbox.
Manage Email, Social and Chat from one app.

Features include:
AI Generated Replies
Automation Rules
AI Summary
Live chat
Views
Chat Campaigns
Shared Inbox
WhatsApp Campaigns
Ticketing System
Conversations Reports
Assign & snooze tickets
Team Activity Reports
Merge Tickets
Agent Forms
Macros
Conversation and Customer Fields
Up to 50 AI Assisted replies
AI Summary
Views
Shared Inbox
Ticketing System
Assign & snooze tickets
Merge Tickets
Macros
Tags
Private Notes
Customer timeline
Integrations
Up to 3 seats
Email, Live chat
Facebook
Instagram
Chat Campaigns
Conversations Reports
Team Activity Reports
Help Desk Importer
Up to 90 days messaging history
Up to 90 days reporting window

Pro

$50
per agent/month, billed annually

Alternative to Gorgias.
All features, automations & AI with a fair price.

Everything in Base, and:
Up to 200 AI Assisted replies
Up to 10 seats
Up to 10 collaborators
AI Summary
Views
Shared Inbox
Ticketing System
Assign & snooze tickets
Merge Tickets
Macros
Tags
Private Notes
Customer Timeline
Customer Profile
Auto-Assign Tickets
Assignment
Spam filtering bots
Task bots
Conversation Fields
Customer Fields
Agent Forms
Up to 1 year messaging history
Unlimited Automation Rules
Social channels
Phone channels
WhatsApp channel
WhatsApp Templates
Chat Campaigns
WhatsApp Campaigns
Ticket Campaigns
Conversations Reports
Team Activity Reports
Satisfaction Reports
Revenue Reports
Revenue from Agents Reports
Customer Portal Performance Reports
Help Desk Importer
Up to 1 year reporting window

Pro Max

$100
per agent/month, billed annually

Alternative to Zendesk.
Powerful platform, is easy & has great support.

Everything in Pro, and:
Unlimited AI Assisted Replies
Multiple brands
Up to 25 collaborators
AI Summary
Set custom tone for your AI
Views
Shared Inbox
Ticketing System
Assign & snooze tickets
Merge Tickets
Macros
Tags
Private Notes
Multilingual Support
Auto-Assign Tickets
Customer Timeline
Customer Profile
Round-robin assignment
Automation Rules
Assignment
Email, Social, Live chat
SMS channels
Phone
WhatsApp
WhatsApp Templates
WhatsApp Campaigns
Ticket Campaigns
Chat Campaigns
Conversations Reports
Team Activity Reports
Revenue from Agents Reports
Customer Portal Performance Reports
Satisfaction Reports
Revenue Reports
Agent Forms
Conversation and Customer Fields
Help Desk Importer
Unlimited seats
AI Translation (two way translation)
Infinite messaging history
Infinite reporting window
Spam Filtering Bots
Task Bots
Automate upto 50% of your inquires. Add-on to your Help Desk plan.

Base

$0
Free add-on

Alternative to FAQ Apps.
With order tracking.

Features include:
Connect 1 store
Track order flow
Edit order flow
Custom flows
Site widget
Brand colors & styling
Product recommendations
Up to 1,000 orders per month
Cancel order flow
Templates
FAQs
Custom fonts

Pro

$100
per month, billed annually

Alternative to Gorgias Automate.
Unlimited resolutions.

Everything in Base, and:
Connect up to 5 stores
Cancel order flow
Change shipping address flow
Custom flows
Nested flows
Dynamic conditions
FAQs
Custom fonts
Custom forms
Product recommendations
Up to 5,000 orders per month
Track order flow
Edit order flow
Returns & Exchanges flow
Templates
Site widget
Brand colors & styling
Embeddable videos
Pre-sale scenarios

Pro Max

$300
per month, billed annually

Alternative to Chatbots.
Easier to use with multiple languages.

Everything in Pro, and:
Unlimited stores
Multiple languages
Helpcenter pages
Custom backgrounds
Cancel order flow
Change shipping address flow
Custom flows
Nested flows
Site widget
Custom fonts
Brand colors & style
Dynamic conditions
Embeddable videos
Product recommendations
Track order flow
Edit order flow
Returns & Exchanges flow
Templates
Up to 20,000 orders per month
Custom forms
Pre-sale scenarios
Enterprise plan
Talk to us for a comprehensive solution that meets all your enterprise needs.
Talk to Sales
Customised branding for your helpdesk widget
Custom services
Remove Richpanel branding
Help integrating custom apps & integrations.
Dedicated success manager
2,000+ ecommerce teams have upgraded to Richpanel
Shopify Spotlights Richpanel for our work with Thinx
Discover how Thinx revolutionized their customer service using Richpanel, as featured in an exclusive case study by Shopify. Learn how our AI-driven solutions empowered them to manage inquiries seamlessly, elevating their customer support to new heights.
Read the full story on Shopify

FAQs

What exactly does 'AI-Powered' support mean?

"AI-Powered" support means combining the best of AI & humans to deliver high-quality service at scale.

With Richpanel AI, you get capabilities such as suggesting accurate and empathetic responses, generating concise summaries of customer issues, and automating repetitive tasks. The AI also assists in organizing information, translating languages, and even drafting replies that your agents can use as a starting point, ensuring they spend less time on routine queries and more on complex customer needs.

This level of automation and assistance is designed to enhance the efficiency and effectiveness of your customer support team, making it easier to deliver high-quality service at scale.

How many tickets are included in each plan?

All Richpanel plans come with unlimited tickets and automations.

We believe in transparent and predictable pricing, so we base your monthly billing on the number of support agent seats, not ticket volume.

This way, you can scale your support without worrying about exceeding ticket limits.

Can I use Richpanel's Help Desk without the Customer Portal?

Yes, it is possible to purchase the Help Desk solution independently of the Customer Portal. The Customer Portal is offered as an additional feature to our Help Desk product.

We strongly recommend adding the Customer Portal to to automate recurring queries and provides your customers with the ability to track their orders, access answers to frequently asked questions, and much more.

Can I switch plans at any time?

Absolutely! Plan changes can be made at the end of your current billing term.

If you're on a monthly plan, you can switch at the end of the month, and for annual plans, at the end of the year.

This ensures you get the full value of the plan you've chosen while giving you the flexibility to adjust as your next term approaches.

What’s the difference between draft a reply vs instruct actions?

Draft a Reply Action generates context-aware replies by using training data and referring to previous interactions to predict a reply. These actions are computationally expensive and take 2-4 seconds to generate a response. Instruct a reply, on the other hand, are constructed from keyword inputs given to the Sidekick. Both types of replies are formatted to match the brand's tone of voice and customized in length based on the communication channel. For example, replies in SMS and live chat are shorter in length, while email replies can be longer.

What happens if I exceed my plan's limits?

For Help Desk plans, we offer complete flexibility with your support agent seats — add or remove seats as your team's needs change.

For Customer Portal plans, which are based on order volumes, should you exceed your current plan's limit, simply move up to the next tier.

We're committed to scaling with your business, ensuring you have the right fit for your evolving requirements.

Do I have to pay for all users I add to Richpanel?

No, payment is only required for users designated as support agents, those who actively respond to customer queries.

Each plan includes complimentary collaborator seats for team members who assist the support team by accessing support data, such as personnel from shipping, tech, or marketing departments.

This ensures you only pay for what you truly need.

What channels can I manage with Richpanel?

Richpanel lets you seamlessly manage multiple customer service channels, including email, live chat, SMS, and social media interactions (Instagram and Facebook comments, DMs, and ad comments).

For phone support, we integrate with VoIP providers.

Additionally, Richpanel also integrates with marketing platforms like Attentive, Klaviyo, and Postscript, enabling you to handle responses to marketing campaigns effectively.

What integrations are available with Richpanel?

Richpanel offers a wide range of integrations to streamline your ecommerce operations and enhance customer support.

This includes direct connections with leading ecommerce platforms, social media channels, VoIP providers for phone support, and popular marketing tools.

We also support integrations with major shipping and logistics services, return apps, and subscription apps to provide a comprehensive support solution. Checkout the full list of integrations here.

How does data migration work when switching from another platform?

Switching to Richpanel is designed to be smooth and hassle-free.

Our data migration process ensures that your existing customer support data, including tickets, customer interactions, and history, is securely transferred from your previous platform.

We provide personalised support to guide you through every step of the migration, ensuring a seamless transition with minimal disruption to your operations.

Our team works closely with you to map out and execute the migration, making sure that all your valuable data is accurately imported into Richpanel.

Is my data used for training OpenAI models?

Absolutely not.
At Richpanel, we prioritize your privacy and data security.

We utilize OpenAI's enterprise APIs, which specifically ensure that your data is not used for training or enhancing their models. OpenAI does not retain any of your data or personally identifiable information (PII).

Furthermore, our approach to handling your data is fully GDPR compliant, ensuring your information remains confidential and secure.

Can I get a demo of the platform before I make a decision?

Yes, absolutely!
We encourage you to explore Richpanel's capabilities firsthand.

You can request a personalized demo with one of our product specialists, who will walk you through the features and benefits of our platform tailored to your specific needs.

This is a great opportunity to see how Richpanel can transform your customer support experience. Book a demo here.

FAQs

What exactly does 'AI-Powered' support mean?

AI-Powered" support means combining the best of AI & humans to deliver high-quality service at scale.

With Richpanel AI, you get capabilities such as suggesting accurate and empathetic responses, generating concise summaries of customer issues, and automating repetitive tasks. The AI also assists in organizing information, translating languages, and even drafting replies that your agents can use as a starting point, ensuring they spend less time on routine queries and more on complex customer needs.

This level of automation and assistance is designed to enhance the efficiency and effectiveness of your customer support team, making it easier to deliver high-quality service at scale.

How many tickets are included in each plan?

All Richpanel plans come with unlimited tickets and automations.
We believe in transparent and predictable pricing, so we base your monthly billing on the number of support agent seats, not ticket volume.

This way, you can scale your support without worrying about exceeding ticket limits.

Can I use Richpanel's Help Desk without Self Service?

Yes, it is possible to purchase the Help Desk solution independently of Self Service. Self Service is offered as an additional feature to our Help Desk product.

We strongly recommend adding Sef Service to to automate recurring queries and provides your customers with the ability to track their orders, access answers to frequently asked questions, and much more.

Can I switch plans at any time?

Absolutely! Plan changes can be made at the end of your current billing term.

If you're on a monthly plan, you can switch at the end of the month, and for annual plans, at the end of the year.

This ensures you get the full value of the plan you've chosen while giving you the flexibility to adjust as your next term approaches.

What happens if I exceed my plan's limits?

For Help Desk plans, we offer complete flexibility with your support agent seats — add or remove seats as your team's needs change.

For Self Service plans, which are based on order volumes, should you exceed your current plan's limit, simply move up to the next tier.

We're committed to scaling with your business, ensuring you have the right fit for your evolving requirements.

Do I have to pay for all users I add to Richpanel?

No, payment is only required for users designated as support agents, those who actively respond to customer queries.

Each plan includes complimentary collaborator seats for team members who assist the support team by accessing support data, such as personnel from shipping, tech, or marketing departments. This ensures you only pay for what you truly need.

What channels can I manage with Richpanel?

Richpanel lets you seamlessly manage multiple customer service channels, including email, live chat, SMS, and social media interactions (Instagram and Facebook comments, DMs, and ad comments).

For phone support, we integrate with VoIP providers.
Additionally, Richpanel also integrates with marketing platforms like Attentive, Klaviyo, and Postscript, enabling you to handle responses to marketing campaigns effectively.

What integrations are available with Richpanel?

Richpanel offers a wide range of integrations to streamline your ecommerce operations and enhance customer support.
This includes direct connections with leading ecommerce platforms, social media channels, VoIP providers for phone support, and popular marketing tools.

We also support integrations with major shipping and logistics services, return apps, and subscription apps to provide a comprehensive support solution. Checkout the full list of integrations here.

How does data migration work when switching from another platform?

Switching to Richpanel is designed to be smooth and hassle-free.
Our data migration process ensures that your existing customer support data, including tickets, customer interactions, and history, is securely transferred from your previous platform.

We provide personalised support to guide you through every step of the migration, ensuring a seamless transition with minimal disruption to your operations.

Our team works closely with you to map out and execute the migration, making sure that all your valuable data is accurately imported into Richpanel.

Is my data used for training OpenAI models?

Absolutely not.
At Richpanel, we prioritize your privacy and data security.

We utilise OpenAI's enterprise APIs, which specifically ensure that your data is not used for training or enhancing their models. OpenAI does not retain any of your data or personally identifiable information (PII).

Furthermore, our approach to handling your data is fully GDPR compliant, ensuring your information remains confidential and secure.

Can I get a demo of the platform before I make a decision?

Yes, absolutely!
We encourage you to explore Richpanel's capabilities firsthand.

You can request a personalised demo with one of our product specialists, who will walk you through the features and benefits of our platform tailored to your specific needs.

This is a great opportunity to see how Richpanel can transform your customer support experience.
Book a demo here.

Switching helpdesks has never been this easy
We built tools & resources specifically to make it easier for you to switch
Easily migrate your data
Richpanel's migration wizard will seamlessly import your data from help desks like Zendesk, Gorgias, Help Scout and Kustomer.
Learn the platform in an hour
These snappy videos are your express train to mastering Richpanel. Get your team from newbie to ninja in less than 60 minutes.
Setup in a snap
We built this Onboarding Guide, derived from our experience with 2,000+ brands, you will be up and running in a day.
Stuck in a contract?
Good things shouldn't have to wait just because you are in a contract. Checkout our buyout program here.

Join the leading brands that upgraded to Richpanel

thinx
Migrated from Zendesk
zendesk
96% CSAT score
MR Marvis
Migrated from Gorgias
gorgias
62% automation rate
thinx
Migrated from Gorgias
gorgias
40% reduction in tickets
thinx
Migrated from Zendesk
zendesk
$1M via customer service

FAQs

What exactly does 'AI-Powered' support mean?

"AI-Powered" support means combining the best of AI & humans to deliver high-quality service at scale.

With Richpanel AI, you get capabilities such as suggesting accurate and empathetic responses, generating concise summaries of customer issues, and automating repetitive tasks. The AI also assists in organizing information, translating languages, and even drafting replies that your agents can use as a starting point, ensuring they spend less time on routine queries and more on complex customer needs.

This level of automation and assistance is designed to enhance the efficiency and effectiveness of your customer support team, making it easier to deliver high-quality service at scale.

How many tickets are included in each plan?

All Richpanel plans come with unlimited tickets and automations. We believe in transparent and predictable pricing, so we base your monthly billing on the number of support agent seats, not ticket volume. This way, you can scale your support without worrying about exceeding ticket limits.

Can I switch plans at any time?

Absolutely! Plan changes can be made at the end of your current billing term. If you're on a monthly plan, you can switch at the end of the month, and for annual plans, at the end of the year. This ensures you get the full value of the plan you've chosen while giving you the flexibility to adjust as your next term approaches.

What happens if I exceed my plan's limits?

For Helpdesk plans, we offer complete flexibility with your support agent seats — add or remove seats as your team's needs change. For Self-Service plans, which are based on order volumes, should you exceed your current plan's limit, simply move up to the next tier. We're committed to scaling with your business, ensuring you have the right fit for your evolving requirements.

Do I have to pay for all users I add to Richpanel?

No, payment is only required for users designated as support agents, those who actively respond to customer queries. Each plan includes complimentary collaborator seats for team members who assist the support team by accessing support data, such as personnel from shipping, tech, or marketing departments. This ensures you only pay for what you truly need.

What channels can I manage with Richpanel?

Richpanel lets you seamlessly manage multiple customer service channels, including email, live chat, SMS, and social media interactions (Instagram and Facebook comments, DMs, and ad comments). For phone support, we integrate with VOIP providers. Additionally, Richpanel integrates with marketing platforms like Attentive, Klaviyo, and Postscript, enabling you to handle responses to marketing campaigns effectively.

What integrations are available with Richpanel?

Richpanel offers a wide range of integrations to streamline your ecommerce operations and enhance customer support. This includes direct connections with leading ecommerce platforms, social media channels, VOIP providers for phone support, and popular marketing tools. We also support integrations with major shipping and logistics services, return apps, and subscription apps to provide a comprehensive support solution. Checkout the full list of integrations here.

How does data migration work when switching from another platform?

Switching to Richpanel is designed to be smooth and hassle-free. Our data migration process ensures that your existing customer support data, including tickets, customer interactions, and history, is securely transferred from your previous platform. We provide personalized support to guide you through every step of the migration, ensuring a seamless transition with minimal disruption to your operations. Our team works closely with you to map out and execute the migration, making sure that all your valuable data is accurately imported into Richpanel.

Is my data used for training OpenAI models?

Absolutely not. At Richpanel, we prioritize your privacy and data security. We utilize OpenAI's enterprise APIs, which specifically ensure that your data is not used for training or enhancing their models. OpenAI does not retain any of your data or personally identifiable information (PII). Furthermore, our approach to handling your data is fully GDPR compliant, ensuring your information remains confidential and secure.

Can I get a demo of the platform before I make a decision?

Yes, absolutely! We encourage you to explore Richpanel's capabilities firsthand. You can request a personalized demo with one of our product specialists, who will walk you through the features and benefits of our platform tailored to your specific needs. This is a great opportunity to see how Richpanel can transform your customer support experience. Book a demo here.

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