“Richpanel pulls every platform that customers use to contact our business into one place. Richpanel cuts down the time it takes for agents to collect information and provides self-service to the customers, reducing the number of messages coming in.”
"Richpanel’s self-service capabilities reduced our tickets by 55%. You can have multiple, customized answers for the same questions depending on factors like order status, SKU number and so many more!"
"The resolution rates for their self-service portal easily surpass the rates seen with other popular tools! Thanks to their easy migration process and intuitive interface we were able to keep a consistent UX despite increasing order volumes."
"Richpanel is pivotal in helping us improve our repeat customer rate. You want to retain customers for 5-10 years in the long term. You want to give them a great CX with quick and satisfying answers. Richpanel makes this a reality."