No tickets — instant resolutions
Effortless Self-Service that scales your team by resolving 50% of common tickets for you.
A major upgrade from Chatbots
Automate customer service without frustrating your customers.
Richpanel uses interfaces that your customers use daily on apps like Amazon and Uber. Let customers track orders, edit, cancel and return with an easy to use UI interface.
Customers can actually edit, cancel, return orders and manage subscriptions. We do not frustrate customers by sending FAQ links and auto responders.
Live chat is only 30% of all conversations. Richpanel works on all channels to deliver much much high resolution rates.
Unlike Chat Bot flow builders that can get very complex to maintain. Richpanel admin is like creating a bulleted list of issue trees and needs no developers to design and maintain.
Capabilities
Powerful capabilities with smart defaults that help automate support across the entire customer lifecycle.
Help customers add/remove items, change shipping address with a Self-Service interface.
Integrate Returnly, Loop, Aftership, etc. to allow customers manage returns and exchanges inside Self-Service portal.
Deploy a branded FAQ Help Center in minutes.
Collect contextual data based on situation before agent hand off.
Design custom flows to automate scenarios unique to your business.
Let customers edit and change subscriptions from the Self-Service portal
Eliminate drivers that create disloyalty
Customer loyalty depends on how easy you make it for your customers to do business with you.
No one came close to what this system could do for us! Our volume ended up decreasing by 55%. You can showcase different questions and provide different replies if the order contains a specific SKU, a specific tag, if the order is fulfilled/unfulfilled, and so much more….
Check out Richpanel self-service on these brands
From demo to live in 1 week
Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.
Schedule a 30 min demo. If we are the right fit, we’ll set up everything during your trial - including Self-Service flows, automation rules and assignment logic.
