Self-service that
finishes the job
before it
becomes a ticket.Self-service that finishes the job before it becomes a ticket.
Customers track orders, make eligible changes, and manage connected subscriptions on their own. Your queue keeps only the exceptions.
Part of the Richpanel helpdesk · Branded to your storefront · Human handoff stays intact
Customer-led resolution
Ticket creationNot needed. Resolved in portal.
A resolved customer, not a deflected one.
The portal recognizes the customer and their order, then shows the next available action. If the request falls outside your rules, it hands the case to your team with the context preserved.
Start with the order, not a blank chat box. Customers see the relevant details and choices first, so common status questions can end without joining the queue.
Included in every plan
Make the return path obvious. The Returns & Exchanges add-on guides eligible shoppers through your policy and available next steps without a back-and-forth thread.
Paid add-on · From $99/mo
Put connected subscription actions in reach. When your subscription platform supports the action, customers can make eligible changes from the same portal rather than starting a new thread.
Connected workflow
Teach the portal your repeat request. Shape guided paths around the policies and actions your team already uses, then preserve a clear human escape hatch for exceptions.
Rules stay yoursDone beats redirected.
A help article is useful when the answer is information. When the customer needs an action, Richpanel can guide the eligible next step or route the exception to your team with the order context attached.
Self-service resolved 37.5% of website and chat sessions before an agent was needed.
Measured on Jones Road's Richpanel 1.0 helpdesk, self-service, and Sidekick setup. These results are not presented as autonomous AI performance.
Brand-right in two weeks.
Bring in the context.
Connect your store and the supported systems customers need for the journeys you plan to offer.
Set the available paths.
Apply your brand, policies, eligibility rules, and clear human handoff points.
Put it where they ask.
Publish the portal across your customer experience and watch which repeat questions leave the queue.
The self-service portal is included in every Richpanel plan. Returns & Exchanges is a paid add-on starting at $99 per month.
See it on my store