Let Sidekick generate a reply on your behalf. Sidekick will reference past conversations & FAQs to predict the best reply.
Ask Sidekick to draft a reply for you by giving it a short hint. Useful when informing AI of your decision or giving it context.
Example hints: “Offer a store credit” or “Promotion not available for selected product”.
Ask AI to summarize the conversation instead of having to read the whole thread.
Support customers in multiple languages by letting AI auto-translate customer & agents messages in real time. Supports real time 2-way translation for agent and customers both.
Activate in a day
Adapts to your brand voice
Works with your help desk
Sidekick AI learns from your previous customer service interactions, FAQ pages, and articles to predict answers. It formats the answers to match your brand's voice and communication channel.
No need to create/maintain:
Macros need to be created and updated regularly to remain relevant, while AI answers require no creation. AI learns from every answer ever written. If the topic has been addressed at least once before, the AI will be able to handle it.
Easy use & recall:
Agents must apply macros by searching for them using their names. In the case of AI-generated replies, agents only need to click the "Suggest a reply" button, and the AI will take care of the rest.
Macros often need to be edited before being sent. Depending on the context of the existing conversation and customer data, you may need to make some tweaks. AI-powered answers take into account the context of customer data and ongoing conversation, and format the answer to match your brand's tone of voice and channel of communication.
Unlike other generic text recommendation engines, Sidekick AI is purpose built for customer support use cases. It only suggests answers when it has a basis for them. It finds exact topics that were addressed in previous support interactions, making its suggestions accurate and on-brand.
Draft a Reply Action generates context-aware replies by using training data and referring to previous interactions to predict a reply. These actions are computationally expensive and take 2-4 seconds to generate a response. Instruct a reply, on the other hand, are constructed from keyword inputs given to the Sidekick. Both types of replies are formatted to match the brand's tone of voice and customized in length based on the communication channel. For example, replies in SMS and live chat are shorter in length, while email replies can be longer.
Richpanel AI is available as a Chrome extension that can work with your existing helpdesk. We have added support for Richpanel, Zendesk, Helpscout and Gorgias. If you use a helpdesk not supported yet - just drop us a text on email@example.com
You have the option to add URLs, upload documents, or connect a helpdesk. We recommend connecting your helpdesk as it supports continuous syncing and allows the AI to keep itself up-to-date and learn from newer interactions.
Sidekick AI does not directly send answers to the customer. Agents have the option to review and edit them before sending.
This product is free during its beta phase. We plan to release paid plans in the future, but will continue to have a generous free plan. For now free plan users get access to all available features with no limits.