Richpanel (the “Company,” “we,” “our” or “us”) values privacy. We constantly keep taking steps to improve the protection of our user information keeping everything as per the guidelines by U.S laws.
Information that identify you like first name, last name, position, email address, phone number, login details, business email, business phone number and Company name as well as payment information such as credit/debit card details are collected by us. We also collect user-specific data as well when you use our products. We also use web tracking technologies like cookies, beacons, pixel tags, GIFs in order to service optimally & to collect information related to usage of service. This may include IP address, browser type, source website, destination page, links clicked on our website, time spent on different sections and even whether you have opened our mail & clicked on any links within that mail. In order to run the website or products efficiently we may store cookies in your computer.
Collection of information is done on several points including but not limited to:
The Company may choose to use the information we collect about you to provide you the products & services you have requested. We may also use it to provide you better customer support & help you manage your customers. The information may be used to improve our entities & customize user experience. The use also covers utilisation of information for the purpose of research & analysis into your interest in the products services as well as the content offered by us or others. We may use your information to communicate & improve communication with you via email or call or messages or chats on aspects that may be of interest to you and are either being offered by us or other third parties. Advertising communication and/or medium can also be customized and delivered based on your interests in urwebsite & other websites. The use of the information provided by you also includes any other function described to you on different occasions.
We use the information you provide us (including Personal Data) in order to provide you with customer service, allowing you to view moves made by you or your Agents. By using the support section of our websites, we may obtain information that you provide to us (such as your email address, name or openID account to enable us to contact our support team). We do it regardless if you are a Visitor, End-User or a Customer. When contacting us or using our Services please do not send us (or have us send) sensitive personal data (such as sensitive data, genetic data, biometric data, health data, in accordance with applicable laws).
Richpanel, however may use any information to the extent required by law or legal process, or if in our reasonable discretion use is necessary to investigate fraud or any threat to the safety of any individual, to protect Richpanel’s legal rights or to protect the rights of its entities or third parties.
Third party payment vendors may collect your information to process your payment on our behalf. Similarly, third party vendors calls, emails, chats, documentations, analytics, reporting, meetings, knowledge sharing, data storage, data sharing, data processing or any other network, technical, support or marketing services may make use of your information provided to improve the quality of product or service provided to you.
Richpanel maintains reasonable security measures to protect personal information from loss, destruction, misuse, unauthorized access or disclosure. We use standard recommended technologies to ensure your data is safe, secure, and only available to you and to those to whom you have provided authorized access. However, no website or online entity is 100% secure on the internet.
Our Company does not currently respond to browser “Do Not Track” (DNT) signals or other mechanisms. Third parties may collect personal data about your online activities over time and across sites when you visit the Site or use the Service.
If you are a California resident and we disclose your personally identifiable information to third parties for such third parties’ direct marketing purposes, California’s Shine the Light Law (CA Civil Code Section 1798.83) allows you to request certain information from us about such disclosures. To make a request under the Shine the Light Law, please contact us at email@example.com. Please note that under California law, businesses are not required to respond to such requests more than once during any calendar year.
Company does not knowingly collect or attempt to collect any information from children under the age of 13. If you are under the age of 13, please do not submit any information on our website or our other platforms. We recommend parents and legal guardians to monitor their children’s Internet usage and to contact us if they find the child has provided any personal information.
Richpanel uses Google’s Application Programming Interface (API) Services and Google email management integration feature to access emails from your Gmail inbox for managing them in Richpanel platform (i.e. use of your Gmail account to login and manage the emails in Richpanel platform)
If you would like your Personal Information removed from our mailing list or database, please contact us at firstname.lastname@example.org. In the event of any such removal, Richanel may retain copies of information for its archives. Also, If you decide to opt-out, we may not be able to provide certain features of the Offerings to you.