Top ecommerce brands choose Richpanel

Mr marvissnowthinxaltasmiansai

"My team uses Richpanel and the result? We caught up on all of our customer queries in under 2 hours. It is extremely easy to use, and easy to tailor to our needs."

Christina Ebersole, Head of Customer Service.


Manage all channels, automate everything mundane and help agents convert more visitors

social media

Manage email, live chat, sms, phone and social media from one place.

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Agent Console

Resolve tickets faster with order data and personalized customer data inside the inbox.

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Connect customers with the right team and agent.

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Automate all redundant work and spend time where it matters.

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Reporting & Analytics

Insights like revenue from support, speed of resolution, popular topics, CSAT, agent performance and more.

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Boost rep productivity and run cool workflows with these integrations

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Customer Timeline

Get a unified view for all order, conversations and website visit history

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Mobile App

Resolve anytime, anywhere

Get notified whenever a new message/comment needs your attention. Respond to customers, add notes for your colleagues or make order changes right from the app

Resolve anytime, anywhere

Built for e-commerce

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More reviews

Collect reviews on your preferred review websites once a customer leaves a good CSAT survey.

Klaviyo/Attentive integration

Respond to Klaviyo and Attentive text replies via Richpanel

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Draft orders

Let agents create draft orders and collect payments.

Product recommendations

See the products your customers have added to their cart and have viewed

Custom fields

Create custom ticket fields and customer profile fields depending on your specific use case.

Agent Assist

Suggest articles and let agents share articles from the knowledgebase.

Revenue from support

Measure the revenue generated by your support agents.

CSAT surveys

Richpanel calculates the best time and channel to get 15-30% completion rates on CSAT surveys.

We migrated from Zendesk to Gorgias and then to Richpanel. This reduced agent interactions by more than 70%. The self-service portal helps our customers resolve most of the queries and only redirects complex issues to our team. We are big fans of Richpanel!

Julian Quintães, CEO
James Oliver, CEO
No payments & Zero effort

From demo to live in 1 week

Find out how Richpanel can drive down tickets, reduce agent workload and help you generate more revenue through customer service.

Schedule a demo today and have our team walk you through the platform. For a test drive of Richpanel, we’ll set up everything during your trial period- including Self-Service flows, automation rules and assignment logic.