Reduce the backlog of tickets
Ever had the feeling that the support team is playing catchup and buried in tickets? Richpanel empowers your agents to focus on high quality conversations by integrating all of your channels and providing your agents with personalized customer data.
Top ecommerce brands choose Richpanel
"My team uses Richpanel and the result? We caught up on all of our customer queries in under 2 hours. It is extremely easy to use, and easy to tailor to our needs."
Capabilities
Manage all channels, automate everything mundane and help agents convert more visitors
Manage email, live chat, sms, phone and social media from one place.
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Resolve tickets faster with order data and personalized customer data inside the inbox.
Connect customers with the right team and agent.
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Automate all redundant work and spend time where it matters.
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Insights like revenue from support, speed of resolution, popular topics, CSAT, agent performance and more.
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Boost rep productivity and run cool workflows with these integrations
Get a unified view for all order, conversations and website visit history
Resolve anytime, anywhere
Get notified whenever a new message/comment needs your attention. Respond to customers, add notes for your colleagues or make order changes right from the app
Built for e-commerce
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Collect reviews on your preferred review websites once a customer leaves a good CSAT survey.
Respond to Klaviyo and Attentive text replies via Richpanel
Let agents create draft orders and collect payments.
See the products your customers have added to their cart and have viewed
Create custom ticket fields and customer profile fields depending on your specific use case.
Suggest articles and let agents share articles from the knowledgebase.
Measure the revenue generated by your support agents.
Richpanel calculates the best time and channel to get 15-30% completion rates on CSAT surveys.
From demo to live in 1 week
Find out how Richpanel can drive down tickets, reduce agent workload and help you generate more revenue through customer service.
Schedule a demo today and have our team walk you through the platform. For a test drive of Richpanel, we’ll set up everything during your trial period- including Self-Service flows, automation rules and assignment logic.