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Helpdesk software that uses AI to learn from agents and automate repetitive tasks. So agents can focus on resolving new issues and generating more revenue.
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Chatbots are only useful for information retrieval, and customers often feel undervalued when they are prevented from speaking to human agents.
Chatbots are only useful for information retrieval, and customers often feel undervalued when they are prevented from speaking to human agents.
Build confidence by populating self-service options with customer’s order data.
Unlike Chatbots, self-service portal does not leave users guessing whether they are speaking to humans or bots.
Make it easy for customers to self-service that they don’t want to speak to an agent. But make it easy to get in touch if they want to.
Let customers actually perform actions like track order, return, exchange, report damaged items and more
Build confidence by populating self-service options with customer’s order data.
Unlike Chatbots, self-service portal does not leave users guessing whether they are speaking to humans or bots.
Make it easy for customers to self-service that they don’t want to speak to an agent. But make it easy to get in touch if they want to.
Majority of the support queries are repetitive. Richpanel Sidekick is an AI assistant that uses GPT-4 to learn from previous interactions and generates accurate, trustworthy replies for agents to use.
Tired of going back and forth on Slack/Teams/Emails to loop in other team members? Richpanel uses AI to add a short summary and context of the conversation, so you don't have to.
Not sure what to automate? Tired of creating and maintaining rules? Try Richpanel templates library to explore and enable automations with one click.
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Join the 2,000+ support teams that use Richpanel
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