Helpdesk Platform
For CX teams drowning in tickets, sick of multi-tab tools, and out of headcount to hire. Every channel in one inbox. Real SLAs, real QA, real reporting, with AI agents resolving 50% of tickets in 30 days. Or every dollar back.
One queue. Email, chat, social, WhatsApp, SMS, voice, with AI agents resolving alongside humans.
Platform tour
The helpdesk underneath the AI. Six layers your team operates, channels, self-service, automations, workflows, analytics, and AI agents, in one platform, on one customer record.
Email, chat, Instagram, Facebook, WhatsApp, SMS, and voice (via Aircall / Dialpad), one queue, one customer record. No more multi-tab nightmare. The same inbox your AI agents work from.
Customers help themselves at 3am. A self-service portal with order tracking, returns, reorders, address changes, and subscription edits, no agent needed. Cuts “where is my order” volume before it hits the queue.
Automate the routine. Spam filtering, auto-tagging, ticket assignment. The stuff that burns out agents on password resets, gone by the time a human looks at the queue.
Design custom workflows. Rules and triggers for ticket routing, response templates, and customer notifications. Build the playbook once; the helpdesk runs it forever.
The reports your CFO actually opens. Top customer intents, FTE saved, CSAT, response time, revenue from support. One Wild Dose workspace tracks 4.67 CSAT and 60% one-touch resolution from this view.
AI agents that resolve, not deflect. Trained on your products, policies, and brand voice. They handle “where is my order”, returns, cancellations, and subscription changes end-to-end, and escalate cleanly when they don't have an answer. See the AI side →
Customer Sidebar
When the customer asks "where is my order?", and they do, forty times a day, nobody should be opening Shopify, Recharge, Loop, and AfterShip in four tabs. Order, fulfillment, subscription, returns, lifetime value, all in the sidebar, next to every conversation. Same context handed to the AI agent on every reply.
Multi-brand workspace
Two in five Richpanel customers run multiple brands or stores. One workspace handles all of them, per-brand AI voice, per-brand SLAs, per-brand reporting, shared agent pool.
4.71
CSAT · last 30 days
62%
One-touch resolution
47%
AI-resolved this week
Real account in this dataset: 5 brands. 250,000 tickets/year. 20 agents. Goal: halve the team while doubling brand count. Currently on track.
Platform depth
Macros, roles, assignment rules, analytics, the table stakes done right. Click any pill to see it.
Migration & onboarding
From signing the contract to AI agents resolving live tickets. Same flow that took Collagen Co. through 482,000 historical conversations in 3–4 hours.
Step 1
Tickets, macros, tags, users, and historical conversations, imported from whatever you're on today. One customer moved 482,000 historical conversations in 3–4 hours. Nothing left behind.
Step 2
Short videos that take your team from new account to confident in under sixty minutes. No certification course required.
Step 3
The CX Manager AI ingests your tickets, Trustpilot reviews, and help center. Drafts SOPs in your brand voice. Wires the AI team. By week one your agents are taking real conversations, same path Wild Dose used to ramp from 3.9% to 50% AI adoption.
Two products, one platform
CX Manager AI orchestrating Customer AI, Agent AI, and a QA Agent that reviews every reply. Trained on your business in week one. Resolves 50% of tickets in 30 days.
See the AI Agents →Or your money back. No hoops.
We set up your AI on your actual business, with your real policies and integrations. If it doesn't resolve at least 50% of conversations autonomously in 30 days, we refund every dollar. No proration. No "but the data."
Built live on the call · 20 min · No credit card