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Resolve more tickets without hiring.

Richpanel AI handles order questions, subscription changes and exchanges. Your team handles the cases that need judgment.

Click here to book a demo 50% automation in 30 days. Or every dollar back.
G24.7 on G2 Shopify4.8 on Shopify

3,000+ brands run their support on Richpanel

Ridge Jones Road Pela Lomi Aloha Shinesty Wildgrain Kimberly-Clark Lashify Raycon Pique Karta Ventures

What support teams achieve with Richpanel.

Aeons Ancient Roots olive oil on a Tuscan table Aeons 63% of conversations resolved by AI AI CSAT 4.39 out of 5, against the team's 4.33. Read the case study A Ridge brass wallet and key case on an olive Ridge backpack Ridge 70% lower cost per ticket CSAT 88% to 96%. About $500K back every year. Read the case study Iced Pique teas on a poolside ledge in sunlight Pique 37% of all volume closed by AI CSAT 4.75 against the team's 4.84. First response in 27 seconds, not 6.8 hours. Read the case study
SOC 2 Type IIHIPAA auditedGDPR99.97% uptime3,000+ brands

Keep more of the money your support team gives back.

Fewer refunds, cancellations and chargebacks. A pause instead of a cancel, an exchange instead of a return, an answer before a dispute.

Example conversation: offer a subscription pause AI resolving
Customer I want to cancel my subscription. I still have two bags left and they keep piling up.
Read the delivery schedule Recharge
Checked the plan: 2 bags a month Recharge
Customer says 2 bags remain
Richpanel AI Your next delivery is due Thursday, and you are on the 2 bag plan. I can push it out four weeks so you finish what you have, or move you to the single bag every month. Which suits you better?
Customer Push it out four weeks, please.
Richpanel AI Done. Your next 2 bag delivery is now four weeks out, and the confirmation is in your inbox.
Subscription kept Next delivery moved four weeks. Confirmation sent. No agent touched it.
Richpanel Copilot proposing an address change and a customer reply, both marked Needs approval, with one Apply all button for the agent

Start with your team approving every reply.

The AI drafts the reply and the action. A person applies both with one click. Allow more to run on its own when you are ready. See every action it can take.

You decide what AI can do on its own.

Every model errs. We test it before you get it. You set what it may do.

Test 10,000+ tests before a model is offered to you.Our work. Then it runs on your own recent tickets before any customer sees a reply.
Review Risky drafts get a second read.A dollar amount or an order change goes to a reviewer before it sends.
Permit Choose which actions run automatically.Your call, per action. Lookups run on their own. A refund waits for approval.
Route Missing instructions go to a person.Where your policy is silent, it hands over with the context attached.

It will make mistakes. This is where your team catches them. See the full safety page

Richpanel tool permissions: order, shipping and product lookups set to always allow, while cancel, refund, address edit and discount actions require approval

Your AI setup starts with your existing tickets.

AI Manager drafts the instructions and connects the tools from your tickets and policies. You review every change before it goes live.

Click here to book a demo
AI Manager setup: past tickets, Trustpilot reviews, help center and policies, products and tools read, 4 playbooks drafted for your review, ready to test

Your policies guide every action.

A four line subscription playbook beside three customer messages, each resolved by a different line of it, and the allergy question routed to a person

Find what keeps your AI from resolving more tickets.

An AI that stops at 30 to 40% leaves the rest with your team. QA AI reads every closed conversation and groups the misses by cause: a missing instruction, a tool not connected, or a case for a person.

Richpanel autonomy report: 52% of conversations resolved with no human over seven days, and what to fix next ranked by conversations, each with the autonomy rate if fixed

Copilot AI runs off the same context. Your agents get 3x more done.

The same policies and tools Frontline AI uses, in your agent's inbox: the conversation, the order and a drafted reply, ready to send.

What you pay for AI and your team.

Two line items. You choose the model.

$0.20 per AI resolution One meter. A resolved conversation is not billed again as a ticket. $200 a month minimum, annual rate.
$99 per human seat Annual rate. $119 billed monthly, $129 on demand.
15x below human support Against a $1,500 to $2,000 a month agent at about $3 a conversation. Marginal, per resolution.
5x below other AI Gorgias $0.90. Intercom Fin $0.99. Siena and Sierra $1 to $2. List prices, per resolution.

Blended cost falls by less than the per-resolution multiples. If your agents cost $5 an hour, payroll savings are small, and we build the case on subscription saves, exchanges, chargebacks and peak volume instead.

Click here to book a demo Build your exact price

“We have a helpdesk, and switching is a pain.”

We move your history and settings. Your current helpdesk stays live until you approve the switch. We buy out up to 100% of your current contract.

The Richpanel migration wizard importing an existing helpdesk, including tags, users, macros and conversations
Week 1

We move your data

Conversations, macros, tags, routing and SLAs. Hundreds of thousands import in an afternoon.

Week 2

The AI trains on your tickets

The agents run against your hardest recent conversations before a customer sees one.

Cutover

You approve, then we switch

Your current helpdesk serves until you sign off. Nothing is cancelled before that.

“We’ve had zero downside. The implementation was pretty immediate, which actually shocked me. It just went off without a hitch.”

Cody Plofker, CEO of Jones Road Beauty
Cody PlofkerCEO, Jones Road Beauty

What CX leaders ask before they switch.

Who does the setup and the upkeep. AI Manager reads your tickets, drafts the instructions, connects the tools and keeps tuning after launch. Your team reviews and approves.

Yes. We test models before release, review risky replies and restrict actions through permissions. Your team can approve replies before customers receive them.

It acts. Tracking, address edits, exchanges, store credit, subscription skips and pauses, cancellations and returns run against Shopify, Recharge, Loop and Skio. Each action carries its own permission.

A 30 minute proof of concept on your data during the demo, a 2 week pilot, then full deployment in about 4 weeks. Half your eligible conversations resolved by day 30, or every dollar back.

About $0.20 per AI resolved conversation on the annual rate, $200 a month minimum, plus $99 per human seat. A conversation the AI resolves is not billed again as a ticket.

Payroll savings may be small. We also assess subscription retention, exchanges, chargebacks and peak season workload on your numbers.

Not natively. We integrate with Aircall, Dialpad and JustCall, so calls sit beside the rest of the conversation. If one native voice pane is a must, say so early.

We scope the connection to your order system before agreeing on an automation target.

Guaranteed outcomes. Or every dollar back.

50% AI automation in 30 days
30% lower total bill In writing, from day one.
100% refund if we miss
Click here to book a demo Miss either number, every dollar back.