Hire the AI support team that finishes the job.

Not a chatbot that deflects. It reads the order, applies your policy, takes the action and closes the conversation.

Book a demo See how it is kept safe

30 minute proof of concept on your own tickets. 2 week pilot. Live in about 4 weeks.

4.7 on G2 Shopify

4.8 on Shopify SOC 2 HIPAA GDPR

Previous era

Humans manage the AI.

New era

An AI that manages the AI.

3,000+ brands run their support on Richpanel

Your AI answers. Your team does everything behind the answer.

The model was never the hard part. Someone has to run it, and that someone is your CX lead.

It will start picking up answers that we didn’t give it.

Director of CX, apparel brand

I did my best to coach it. I don’t think it’s me. I think it’s them.

CX lead, beauty brand

It handles around 30 to 40% of tickets. Otherwise they’re doing a pretty good job.

Head of CX, multi-brand operator

An AI that builds the AI. You approve. You do not configure.

It reads your tickets, policies and help center, then writes the instructions, wires the tools and sets the escalation rules. You approve.

Watch it build on your store

The Richpanel AI team roster: CX Manager AI above Customer AI, Copilot AI and QA Agent, each with its model and live performance

You write the policy. It handles the mess.

What your team writes

Playbooks / Subscriptions

Subscription saves

Check the delivery schedule first.
Offer a skip, more time, or a smaller size.
After two offers, cancel.
Anything about an allergy goes to a person.

What actually arrives

Conversation 38291New

“Cancel the duplicate, update my address, swap the shipped item for the other color, and skip my next delivery.”

Duplicate orderAddress changeExchangeSubscription skip

CustomerSubscriber, 14 months OrderPartly fulfilled PolicyAddress edits need approval

No branch was drawn for that combination. There is no branch to draw.

Don’t optimize for a closed ticket. Optimize for the right outcome.

A deflection closes the ticket and loses the customer.

Customer I want to cancel my subscription. I still have two bags left and they keep piling up.

Richpanel AI Your next delivery is due Thursday, and you are on the 2 bag plan. I can push it out four weeks so you finish what you have, or move you to the single bag every month. Which suits you better?

Subscription kept Delivery schedule read, plan changed, confirmation sent. No agent touched it.

A cancellation becomes a skip.

Cancellation link sent→Subscription kept

A return becomes an exchange.

Money leaves→Revenue retained

A slow reply becomes a chargeback.

Nine hours to reply→Answered in seconds

Richpanel tool permissions: order, shipping and product lookups set to always allow, while cancel, refund, address edit and discount actions require approval

Start in collaborative mode. Hand over more when you trust it.

Lookups run free. Money and order edits wait for approval until you say otherwise. Autonomy is a dial, not a switch.

See the safety architecture

When the instructions run out, it escalates. It never guesses.

Every model errs. Five things stand between the error and your customer.

01 10,000+ evaluations per model, before it is offered to anyone.Each quirk gets corrected in the prompt layer. 10 to 15% more accurate than the same model off the shelf.

02 A second model reads the risky drafts.A dollar amount, an order change or a discount routes the draft to a reviewing model, or to a person.

03 Missing instructions escalate. Always.Where your policy is silent it hands over. Gaps become work items, not incidents.

04 Tool permissions cap the blast radius.No answer reaches an action you have not switched on.

05 QA AI reviews 100% of conversations.Misses ranked by how often they happen, so the fix targets the cause.

We will not claim it never errs. We claim the error does not reach your customer.

Stop QAing your AI by hand. It finds its own gaps.

QA AI reads every closed conversation and traces the miss to its cause. CX Manager AI proposes the fix, tested against your own history.

248escalations Traced to one missing toolGrouped automatically, not sampled by hand.

+9points Resolution rate, after it was connectedProjected before publish, measured after.

Richpanel Learning Insights: a missing subscription tool flagged after 248 escalations, with a one click fix and the projected gain in auto resolution

On the conversations that still need a person, nine steps become two.

It hands over with the history read, the order pulled and the reply drafted. Your team does the judgement, not the retrieval.

AI is only useful when the operating numbers move.

Aeons Ancient Roots olive oil on a Tuscan table

63% of customer messages now sent by AI 4.39 out of 5 against the team's 4.33, and five agents of capacity back. Read the case study

A Ridge brass wallet and key case on an olive Ridge backpack

70% lower cost per ticket About $500K back every year, and CSAT climbed from 88% to 96%. Read the case study

Iced Pique teas on a poolside ledge in sunlight

AI closes about 37% of all volume CSAT parity with the team, and a median first response of 27 seconds, not 6.8 hours. Read the case study

SOC 2 Type IIHIPAA auditedGDPR99.97% uptime3,000+ brands

One meter, not two. About $0.20 a resolution.

Per ticket helpdesks bill the ticket, then bill the AI that resolved it. We charge once.

$0.20 per AI resolution Annual rate. $200 a month minimum.

15x below human support A $1,500 to $2,000 agent runs near $3 a conversation.

5x below other AI Gorgias $0.90. Intercom Fin $0.99. Siena and Sierra $1 to $2.

Marginal cost per resolution. Blended cost falls by less, and we will show you both on your own numbers.

Build your exact price See pricing

“But we already have a helpdesk, and switching is a pain.”

We move everything while your team works as usual, and buy out up to 100% of your current contract.

The Richpanel migration wizard importing an existing helpdesk, including tags, users, macros and conversations

Week 1

We move your data

Conversations, macros, tags, routing and SLAs. Hundreds of thousands import in an afternoon.

Week 2

The AI trains on your real tickets

The agents run against your hardest recent conversations before a customer sees one.

Cutover

You approve, then we switch

Your current helpdesk serves until you sign off. Nothing is cancelled before that.

“We’ve had zero downside. The implementation was pretty immediate, which actually shocked me. It just went off without a hitch.”

Cody PlofkerCEO, Jones Road Beauty

Answered honestly.

Most helpdesk AI can answer and, once configured, act. The difference is who does the configuration, the QA and the improvement work. In Richpanel a CX Manager AI reads your ticket history, drafts the operating instructions, wires the tools and writes the QA rubric, then keeps tuning after launch. Your team approves rather than builds.

Every model is evaluated more than 10,000 times before it is offered, and the quirks found get corrected in the prompt layer, which measures 10 to 15% more accurate than the same model off the shelf. On top of that, a second model reviews any draft that states a dollar amount or touches an order, tool permissions cap what the AI can reach, and where your instructions are silent it escalates instead of guessing. We do not claim zero mistakes. We claim the mistake does not reach your customer.

It acts. Order lookups, tracking, address edits, exchanges, store credit, subscription skips, pauses and swaps, cancellations and returns run as real tool calls against Shopify, Recharge, Loop, Skio and the rest of your stack. Each action carries its own permission, so you decide which ones run automatically and which need a person to approve.

A 30 minute proof of concept is built live on your own data during the demo, then a 2 week pilot, then full deployment in about 4 weeks. Half your eligible conversations resolved by day 30, or every dollar back.

About $0.20 per AI resolved conversation on the annual committed rate, with a $200 per month minimum, plus $99 per seat for the humans. You pick the model and the token budget. There is one meter: a conversation the AI resolves is not billed again as a ticket.

Sometimes not on payroll alone, and we will say so. At $5 an hour the per ticket costs can land close. The value at that point is instant first response at 3am, peaks absorbed without overtime, the refunds turned into exchanges and the subscriptions saved, and the chargebacks that slow first responses cause. Bring your refund rate and chargeback volume to the demo and we will build the case on those numbers rather than on headcount.

Not natively. Richpanel integrates with Aircall, Dialpad and JustCall so calls and their notes sit beside the rest of the conversation, but we do not host the voice line itself. If a single native voice pane is a hard requirement, say so early.

Ask this before the automation promise, and we will ask it too. When an agent answers a tracking or cancellation question today, whichever system they open is the system the AI needs. If that is a custom OMS, an ERP or a supplier sheet rather than Shopify, the integration work gets scoped and priced before anyone commits to a resolution rate.

Guaranteed outcomes or your money back.

50% resolved in 30 days Half your eligible conversations, closed by the AI, inside the first month.

100% contract buyout We cover what is left on your current contract, so the renewal date stops deciding this.

$0 risk to you Miss the number and you get every dollar back. Not unused credits.

Book a demo How eligibility and measurement work →

Bring your hardest tickets. We will resolve them on the call.

Twenty minutes. Your store, your policies, your conversations. No slideware.

Book a demo