The team you hire

Your entire CX team. In AI.

Not one chatbot bolted onto a helpdesk. A full CX team, in AI.

The manager
CX Manager AI
Sets up agents, updates policies, monitors quality
Customer AI
Your frontline. Resolves conversations, follows SOPs, escalates when unsure.
70–80%
autonomous resolution
Copilot AI
Your team's copilot. Auto-research, draft replies, execute actions.
5x
agent throughput
QA AI
Independent evaluator. QCs every conversation, sends findings back to the CX Manager.
100%
conversations reviewed

Uses your tools to resolve issues from start to finish.

  • TrackingOrder status checks answered instantly with live carrier context.
  • RetentionSubscription cancellations handled with policy-safe save offers and escalation rules.
  • RefundsDamage claims verified, routed, and resolved without a human lookup.
  • SalesProduct recommendations made from customer context, catalog data, and brand policy.
JL
Jasmine Lee
Subscription · monthly
AI resolving

Day zero · the CX Manager builds the team

How CX Manager sets up your AI team.

Before Customer AI takes a single ticket, the CX Manager AI spends 20 minutes reading your past tickets, Trustpilot reviews, Reddit threads, and help center. Then it writes the SOPs, escalation rules, and QA rubric for the team below. By its first ticket, the team knows your business like your best human.

app.richpanel.com/cx-manager
CX Manager · researching your business
Importing from your existing helpdesk
386,412past tickets imported
#2847Where is my order?Tracking
#2846Pause my next boxSubscription
#2845Refund please, arrived damagedRefund
#2844Wrong flavor in this deliveryLogistics
#2843Cancel my subscriptionRetention
Analyzing Trustpilot reviews
1,247reviews · brand voice extracted
★★★★★ 4.6 average rating
Sarah M. ★★★★★
“Worth every penny, felt like talking to a real person who actually listens.”
Marcus T. ★★★★★
“Hands-down the best support I’ve ever had. Refund processed in two minutes.”
Scanning Reddit threads
84threads · objections + pain points
u/anon_2847 · r/category
“Anyone else find the chocolate flavor too earthy? Considering switching brands…”
▲ 142 upvotes
u/wellness_dad · r/category
“Pro tip: their vanilla bean blend is way better than the original chocolate.”
▲ 87 upvotes
u/jamielee · r/category
“Is the auto-renew confusing for anyone else? Got billed twice last month.”
▲ 53 upvotes
Ingesting your help center & product guides
24articles · all your policies
📦Returns & refunds
🚚Shipping windows
🔄Subscription pause
💳Payment issues
🥦Product FAQ
⏳Order changes

Four research sources, twelve seconds. The briefing every agent below reads before its first ticket.

Under the hood

Industry-leading accuracy. Near-zero hallucinations.

Four layers stand between the AI and a wrong answer.

  1. 01 Before go-live

    Strict evals

    Every model clears thousands of battle-tested simulations before it serves a single customer.

  2. 02 At runtime

    In-flight guardrails

    Real-time guardrails keep every reply inside your policies, and never let the AI touch PII or credentials.

  3. 03 Before every reply

    A second AI reviews

    A separate QA layer checks every response before it reaches your customer. Two systems checking each other.

  4. 04 When unsure

    Escalate, never guess

    If confidence drops, it routes to a human. Every time. No best guesses that cost you a customer.

app.richpanel.com/customize/tools
Tool permissions, every tool the AI can touch, with explicit allow or require-approval per action

Every tool the AI can touch, read-only or write, with explicit allow / require-approval rules.

You set the pace

Start in copilot mode. Go autonomous when you're ready.

Start in copilot mode to build confidence, then hand the AI more autonomy as it proves itself.

Collaborative mode three-stage rollout in Richpanel: Copilot (AI drafts, human approves), Supervised Autopilot (AI sends, human reviews), Autonomous (AI handles, escalates edge cases). Toggle per channel.

Every dollar of risk stays on us, not you. 50% resolution in 30 days, guaranteed. Or every dollar back.

One AI team. Every brand in your portfolio.

Run every brand from one workspace. Per-brand voice, SOPs, and policies. Same team, one QA layer.

See it for your brands

Continuous Learning

Your AI gets smarter from every conversation.

Other AI tools launch, then flatline. Richpanel learns from every conversation, and from your team's corrections. Every SOP gap and missing integration gets surfaced and fixed the next week.

01
AI Missteps
"Had instructions, didn't follow them."
Your SOPs were clear. The AI just missed the mark. We flag the deviation so you can monitor or retrain.
02
SOP Gaps
"Customer asked something with no playbook."
No SOP covers this scenario. We surface the gap and suggest what to write, so next time the AI knows.
03
Missing Tools
"Agent checked a system the AI can't access."
Your agents had to look something up manually. We flag the integration opportunity so you can extend your AI's reach.
app.richpanel.com/customize/learning
Learning insights: AI found 23 unnecessary escalations, one click to wire a tool and gain +9% auto-resolution

Where every learning lands: tracked, scored, and ready to apply.

Two products, one platform

You've seen the AI team. Now see the helpdesk underneath.

Unified inbox, every channel, macros, SLAs, real reporting, multi-brand. The same surface your team works in when the AI escalates.

See the Helpdesk →

50% resolution in 30 days.

Or your money back. No hoops.

We set up your AI on your actual business, with your real policies and integrations. If it doesn't resolve at least 50% of conversations autonomously in 30 days, we refund every dollar. No proration. No "but the data."

Book a demo

SOC 2 + HIPAA-audited · GDPR compliant