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Switch helpdesks. Keep serving customers.

We rebuild your setup, move every ticket, and take you live. Your team keeps working the whole time.

Click here to book a demo See your plan by team size
G24.7 on G2 Shopify4.8 on Shopify
2 weeksTypical time to live for growing teams.
One cutoverYour current helpdesk serves until you approve.
$0 paid twiceWe can buy out your remaining contract.

3,000+ brands run their support on Richpanel

Ridge Jones Road Pela Lomi Aloha Shinesty Wildgrain Kimberly-Clark Lashify Karta Ventures The Beard Club Raycon Modloft perfectwhitetee Pique Rosabella Good Chop Bambu Earth Popsmith Dad Gang

Your team works. We move everything.

We rebuild your Gorgias or Zendesk setup while it keeps serving customers.

The Richpanel migration wizard importing an existing helpdesk, including tags, users, macros and conversations
Week 1

We move your data

Conversations, macros, tags, routing and SLAs. Hundreds of thousands import in an afternoon.

Week 2

The AI trains on your tickets

It runs against your hardest recent conversations before a customer sees one.

Cutover

You approve, then we switch

Your current helpdesk serves until you sign off. Nothing is cancelled before that.

“We’ve had zero downside. The implementation was pretty immediate, which actually shocked me. It just went off without a hitch.”

Cody Plofker, CEO of Jones Road Beauty
Cody PlofkerCEO, Jones Road Beauty

How big is your support team?

Pick one. You get the exact plan for your team, and only that plan.

Live in 2 weeks. We do the white-glove migration.

See it built on the demo, see the math, then try it free while we move everything.

Stage 1DemoYour AI built live on the call, in your brand voice.
Stage 2Business caseThe math on your ticket volume, before you spend a thing.
Stage 3 · RecommendedFree trial2 weeks free. We move everything and get you live.

Inside the free trial

Day 1

Your tickets move in

Tickets, macros and tags come over in one click.

Day 5

We train your team

A live walkthrough of the new inbox, every question answered.

Day 7

AI drafts, your team approves

It learns from your past conversations. Nothing sends without a person.

Day 14

AI goes autonomous

It resolves most tickets on its own. Your team handles the rest.

Click here to book a demo A real person runs your setup.

Start with a pilot. Sign when it proves out.

You set the goal on your real tickets. Most teams go live in about 8 weeks.

Stage 1DemoYour AI built live on the call, in your brand voice.
Stage 2AI deep diveRun on your 3 to 5 toughest tickets with your CX team.
Stage 3Business caseROI on your numbers. We set the pilot metric together.
Stage 4Security & legalSOC 2, HIPAA and GDPR reports, and a signed DPA.
Stage 5 · RecommendedPilot8 weeks on your real tickets, until we hit your goal.

Inside the pilot

Week 1

Data moves, your team trains

Full history imported, tools connected, agents trained live. Your current helpdesk keeps serving.

Week 3

AI drafts, your team approves

Every reply approved by a person before it sends.

Week 5

AI goes autonomous

It resolves the ticket types you approved. A live dashboard tracks your goal.

Decision

Go live, or every dollar back

Hit the goal and the pilot becomes your contract. Miss it, full refund.

Click here to book a demo You set the goal we must hit.