Switching is easy
We bring your tickets, replies, and history over from Gorgias, Zendesk, and more, with your team working the whole time. We even pay off your old contract, so you never pay for two tools at once.
Choose your path
Pick one. We show you the exact plan that fits your team, and only that plan.
The fast path for growing teams. We handle the migration, so you go live in two weeks and the AI ramps up from there.
How it works
Every stage, in detail
Demo.
We crawl your site and build your AI live on the call. In 20 minutes it answers in your brand voice and handles a real order, start to finish.
Tech deep dive.
We connect Shopify and your tools, then run the AI on your 3 to 5 toughest tickets. You see exactly what it handles before you commit.
Business case.
We run the math on your ticket volume and cost per ticket, so the ROI is clear before you spend a thing.
Free trial.
Try it free for 2 weeks. We migrate everything and get you live, the AI ramps from copilot to autonomous, and you move to a paid plan only when you are ready. Here is how the two weeks go:
Your tickets move in
Tickets, replies, macros, and tags come over in one click. Your team keeps working. Nothing breaks.
We train your team
We walk your agents through the new inbox and answer every question, live.
AI goes live in copilot mode
It learns from your past chats and drafts every reply. Your team approves each one before it sends.
AI goes fully autonomous
You switch it on. It resolves most tickets on its own. Your team handles the rest.
Free for 2 weeks, with a real person running your setup. We switch 40 to 60 teams a month from Gorgias and Zendesk.
A big team shouldn't sign an annual contract on a demo. So we prove it on your real tickets first. You set the goal. You only sign once we hit it. Most teams go live in about 8 weeks.
How it works
Every stage, in detail
Demo.
We run the AI live on your 3 to 5 toughest tickets, in your brand voice, taking real actions. Nail the hardest ones and the rest is easy.
Business case.
We run the ROI on your real numbers: ticket volume, cost per ticket, automation rate. Together we set the one success metric the pilot must hit.
Security and legal.
Your security team gets SOC 2, HIPAA, and GDPR reports and a signed DPA. We meet your IT team and clear every requirement before any data moves.
Pilot.
We run the AI on your real tickets, hands-on, until we hit your goal. Here is the pilot, week by week:
Data migration and AI setup
We import your full history and connect your tools. The CX Manager AI learns your policies and brand voice. Your old tool keeps running, so nothing stops.
Change management and team training
We train your agents and run the rollout, so your team adopts the new inbox instead of fighting it. Their job gets easier, not smaller.
AI runs in copilot mode
The AI drafts every reply. Your team approves each one before it sends. The AI learns your way as it goes.
AI goes autonomous, measured against your goal
The AI resolves the ticket types you approved and escalates the rest. A live dashboard tracks your goal in real time.
Go live, or get every dollar back
Hit your goal and the pilot becomes your contract. We buy out your old one, so you never pay twice. Miss it, and you get every dollar back.
You set the goal · SOC 2, HIPAA, and GDPR audited · A dedicated manager runs your rollout
Or your money back. No hoops.
We set up your AI on your actual business, with your real policies and integrations. If it doesn't resolve at least 50% of conversations autonomously in 30 days, we refund every dollar. No proration. No "but the data."
SOC 2 + HIPAA-audited · GDPR compliant