We rebuild your setup.
We move your history, macros, tags, routing, workflows, integrations, policies, and brand voice. You do not start from a blank account.
White-glove. Done for you. Zero downtime.
Switch helpdesks.Keep serving customers.
We rebuild your Gorgias or Zendesk setup, move every ticket and workflow, then take you live. Your team keeps working while we handle the switch.
Your current helpdeskStays live
Migration windowWe move everything
Verified cutoverRichpanel goes live
About 2 weeksTypical time to go live for a growing support team.
Zero downtimeYour old helpdesk stays live until Richpanel is verified.
No double paymentWe can buy out your remaining contract when you switch.
The entire switch
Your team works.
Our team moves everything.
Your helpdesk stays live.
Real traffic keeps flowing through your current helpdesk while we build and test Richpanel. Your customers and agents keep working normally.
You switch only when it is proven.
We verify your data, train your team, and test the AI on your hardest tickets. Nothing gets cancelled until you sign off on the new system.
“It’s super easy to switch. They take care of data migration, staff training, all that good stuff. So, you can go live in under 14 days.”Cody Plofker, CEO · Jones Road Beauty
Nothing left behind
Your setup, rebuilt.
Not reset.
MOVE 01
Every conversation
Historical tickets, replies, customer context, and the record your team relies on.
MOVE 02
Every operating rule
Macros, tags, routing logic, SLAs, automations, and the workflows that keep support moving.
MOVE 03
Every connected tool
Your commerce platform, subscriptions, shipping, payments, and the integrations used to finish the job.
MOVE 04
Every person, ready
We train your agents, answer questions live, and stay hands-on until the new inbox feels normal.
Choose your migration path
How big is
your support team?
Under 30 agents
Live in 2 weeks.We do the white-glove migration.
The fast path for growing teams. See your AI built live on the call, see the ROI on your numbers, then try it free for 2 weeks. We migrate everything, and you move to a paid plan only when you are ready.
On the call
Demo.
We crawl your site and build your AI live on the call. In 20 minutes it answers in your brand voice and handles a real order, start to finish.
The numbers
Business case.
We run the math on your ticket volume and cost per ticket, so the ROI is clear before you spend a thing.
2 weeks · free
Free trial.
Try it free for 2 weeks. We migrate everything and get you live, the AI ramps from copilot to autonomous, and you move to a paid plan only when you are ready. Here is how the two weeks go:
Day 1
Your tickets move in
Tickets, replies, macros, and tags come over in one click. Your team keeps working. Nothing breaks.
Day 5
We train your team
We walk your agents through the new inbox and answer every question, live.
Day 7
AI goes live in copilot mode
It learns from your past chats and drafts every reply. Your team approves each one before it sends.
Day 14
AI goes fully autonomous
You switch it on. It resolves most tickets on its own. Your team handles the rest.
See it on your store
Free for 2 weeks · A real person runs your setup
30+ agents
We recommend youstart with a pilot.
A big team shouldn't sign an annual contract on a demo. So we prove it on your real tickets first. You set the goal. You only sign once we hit it. Most teams go live in about 8 weeks.
On the call
Demo.
We crawl your site and build your AI live on the call. In 20 minutes it answers in your brand voice and handles a real order, start to finish.
With your CX team
AI deep dive.
We connect your store and tools, then run the AI on your 3 to 5 toughest tickets with your CX team. You see how it answers, what actions it takes, and when it hands off to a human, before we talk numbers.
With your CFO
Business case.
We run the ROI on your real numbers: ticket volume, cost per ticket, automation rate. Together we set the one success metric the pilot must hit.
With your IT team
Security and legal.
Your security team gets SOC 2, HIPAA, and GDPR reports and a signed DPA. We meet your IT team and clear every requirement before any data moves.
8 weeks · recommended
Pilot.
We run the AI on your real tickets, hands-on, until we hit your goal. Here is the pilot, week by week:
Weeks 1–2
Data migration and AI setup
We import your full history and connect your tools. The CX Manager AI learns your policies and brand voice. Your old tool keeps running, so nothing stops.
Weeks 1–2
Change management and team training
We train your agents and run the rollout, so your team adopts the new inbox instead of fighting it. Their job gets easier, not smaller.
Weeks 3–4
AI runs in copilot mode
The AI drafts every reply. Your team approves each one before it sends. The AI learns your way as it goes.
Weeks 5–8
AI goes autonomous, measured against your goal
The AI resolves the ticket types you approved and escalates the rest. A live dashboard tracks your goal in real time.
The decision
Go live, or get every dollar back
Hit your goal and the pilot becomes your contract. We buy out your old one, so you never pay twice. Miss it, and you get every dollar back.
Get started with a pilot
You set the goal · SOC 2, HIPAA, and GDPR audited · A dedicated manager runs your rollout