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You control what AI sends and does.

Test it on your tickets. Review replies before sending. Choose which actions need approval.

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3,000+ brands run their support on Richpanel

Ridge Jones Road Kimberly-Clark Shinesty Wildgrain Pela Lomi Lashify Aloha Pique Good Chop Raycon
Before launch 10,000+ tests on every model, then your own test cases on your policies.
Before sending or acting $0 moves without your permission. Sensitive replies get an extra check or wait for a person.
After the conversation 100% of closed conversations reviewed by QA AI. Fixes wait for your approval.
Richpanel Copilot proposing an address change and a customer reply, both marked Needs approval, with one Apply all button for the agent

Start with your team approving every reply.

Let AI research and draft. Your agents review and send. Turn autonomy on when you are ready.

Every model goes through 10,000+ tests.

We check what it answers, what it invents and when it gives up, then fix what fails before the model reaches you. Your team then writes tests for your own policies.

10,000+ tests before a model is offered to any customer 10 to 15% more accurate on that test set than the same model untouched. ClaudeGPTGeminiDeepSeekKimi

Sensitive replies get an extra check.

A dollar amount, an order change or a ticket closing with work pending sends the draft for review. Your rules decide the route.

AI review A second model checks it.

Policy and order facts, before it sends.

Human approval It waits for a person.

Your team sees the draft and why it was held.

A Frontline AI draft with one sentence flagged for stating a dollar amount, the credit-policy check that found it over the cap, and Approve, Edit and Reject controls for the agent

Missing policy? Hand the case to your team.

The handoff includes the customer's question and the missing instruction. Add the rule once and the next case resolves on its own.

A Frontline AI ticket held because the warranty policy says nothing about moving countries, handed to the team with the customer's question and the missing instruction
Richpanel tool permissions: order, shipping and product lookups set to always allow, while cancel, refund, address edit and discount actions require approval

Choose which actions need approval.

Allow order lookups automatically. Require approval for refunds, discounts or order changes. The permission decides, not the model.

Review every closed conversation for recurring problems.

QA AI checks a reply against your rules before it sends, and reads 100% of closed conversations after. Misses are grouped so your team can review the recommended fixes. Nothing changes until you approve it.

Richpanel QA AI checking a draft: facts match the order, nothing left undone, it promises a refund, so the customer's rule never promise a refund holds it and a safe reply goes instead

Customer satisfaction with Richpanel AI.

Aeons Ancient Roots olive oil on a Tuscan table Aeons 4.39 AI CSAT out of 5. Team: 4.33 63% of conversations resolved by AI. Read the case study Ridge brass wallet, key case and pen on an olive backpack Ridge 96% CSAT after AI. Before: 88% Whole team, before and after the AI took the repeat work. Read the case study Pique iced teas by a pool Pique 4.75 AI CSAT out of 5. Team: 4.84 Median first response 27 seconds. Read the case study
SOC 2 Type IIHIPAA auditedGDPR assessed99.97% uptime, rolling 12 months

Independent audits of data security, not of answer accuracy. Accuracy is the testing and review above. Reports on request. See the Trust Portal

Questions about accuracy and control.

Accuracy varies by model, task and policy. Before launch, we run the AI on your own tickets and review the wrong answers and the handoffs with your team.

Anything that moves money, changes an order, states a dollar amount, or closes a ticket with work still pending. Your team can add its own triggers.

Only if you allow it. Refunds can require human approval permanently while safe lookups run automatically. Every action carries its own permission.

We test the models. Your CX team writes tests for your policies and edge cases. Both are needed.

It stays off your account until it passes the same evaluation suite. A model being newer is not a reason to put it in front of your customers.

Both are possible. Sensitive replies get an extra check before sending. QA AI reviews closed conversations, so some issues are found afterward. To find out first every time, set the AI to draft only, and every reply waits for an agent to send it.

Yes. Richpanel is independently assessed for SOC 2 Type II, HIPAA and GDPR. Reports are available on request through the Trust Portal.

Test the AI on your hardest tickets.

See what it answers, what it holds for approval and what it sends to your team. Thirty minutes.

Click here to book a demo See the AI team

50% resolved in 30 days, or your money back