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Higher CSAT than the human team, on the brands running it

LLMs make mistakes. Richpanel catches them before your customers do.

Five engineered layers sit between the model's draft and the send button.

Run it on your hardest tickets See the five layers

SOC 2 Type II, HIPAA and GDPR, independently audited.

Without a safety layer

The model's first answer is the one your customer reads.

With Richpanel

Five checks decide whether it sends at all.

Brands that trust Richpanel AI with their customers

Ridge Jones Road Kimberly-Clark Shinesty Wildgrain Pela Lomi Lashify Aloha Pique Good Chop Raycon

10,000+ tests before any model meets your customers.

Every quirk we find gets corrected in the prompt layer. A new model stays off your account until it passes.

+10-15% more accurate than the same model off the shelf Measured after qualification, against the raw model. Claude, GPT and Gemini are each tuned for support failures rather than used as shipped. ClaudeGPTGemini

Risky replies get a second review, or they do not send.

Money, order changes and unfinished work never go straight out.

What trips the guardrail 01The reply states a dollar amount 02A ticket is about to close with an action still pending 03A refund, order change or discount is involved
Soft guardrail A second model reviews it.

Policy and order facts are checked before the reply is allowed out.

Hard guardrail It stops. A person takes over.

Your team gets the draft and the reason it was held.

When it is unsure, it escalates. It never guesses.

Where your policy is silent, your team gets the conversation and the exact gap.

Conversation 84213 · escalation record 09:14:02
Customer “Can I use my warranty if I have moved to another country?”
Policy check No matching policy foundWarranty covers the country of purchase. Nothing covers a transfer.
Confidence Below threshold. Draft withheld.
Action Escalated to your teamgap: international warranty
Richpanel tool permissions: order, shipping and product lookups set to always allow, while cancel, refund, address edit and discount actions require approval

No answer reaches an action you have not switched on.

Lookups run free. Refunds and order edits can require approval forever. However confident the model is, the permission decides.

Every conversation is reviewed. Every repeated miss becomes a fix.

QA AI reads 100% of closed conversations and ranks misses by how often they happen, so the fix targets the cause.

248escalations Traced to one missing toolGrouped automatically, not sampled by hand.
+9points Resolution rate, after it was connectedProjected before publish, measured after.
Richpanel Learning Insights: a missing subscription tool flagged after 248 escalations, with a one click fix and the projected gain in auto resolution
Richpanel collaborative mode: the AI researches the order, drafts the customer reply and queues it for a human agent to approve

Launch as a copilot. Turn on autonomy when it earns your trust.

Day one, every reply is drafted for a person to send. You automate one ticket type at a time.

AI safety should show up in CSAT.

Dr. Sarah Brewer of Aeons working at her laptop Aeons AI CSAT of 4.39, against 4.33 for the team The AI sends 63% of customer messages and scores higher than the people it works alongside. Read the case study A Ridge brass wallet photographed on a studio surface Ridge CSAT went up, not down 88% to 96% after the AI took the repeat work, with cost per ticket down 70%. Read the case study Pique tea photographed in a home setting Pique AI CSAT of 4.75, against 4.84 for the humans Parity on quality, with a median first response of 27 seconds against 6.8 hours. Read the case study
SOC 2 Type IIHIPAA auditedGDPR assessed99.97% uptime, rolling 12 months

Independently assessed by third parties. Reports on request. See the Trust Portal

Answered without the fine print.

There is no useful universal number, and any vendor who gives you one is quoting a benchmark you cannot audit. We run the agent on your own tickets before launch so you can see what it resolves, what it holds and what it escalates.

Anything that moves money, changes an order, states a dollar amount, or closes a ticket with work still pending. Your team can add its own triggers.

Only if you allow it. Refunds can require human approval permanently while safe lookups run automatically. Every action carries its own permission.

Both, and they test different things. Richpanel runs more than 10,000 qualification tests per model, which test the model itself before it is offered to anyone. Your team then authors test cases against your own policies and edge cases, and owns them. Neither replaces the other.

It stays off your account until it passes the same evaluation suite. A model being newer is not a reason to put it in front of your customers.

Sensitive replies are checked before they send. QA AI then reviews every closed conversation and surfaces recurring misses with the cause attached, ranked by how often they happen.

Yes. Richpanel is independently assessed for SOC 2 Type II, HIPAA and GDPR. Reports are available on request through the Trust Portal.

Bring your hardest tickets. Watch what it refuses to guess.

Thirty minutes on your own conversations. You see what it resolves, what it holds, and what it hands back.

Book a demo See the AI team

50% resolved in 30 days, or your money back SOC 2 Type II, HIPAA and GDPR audited 3,000+ brands