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LLMs make mistakes. Richpanel catches them before your customers do.

Five layers sit between the model's draft and your customer.

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  • SOC 2 Type II
  • HIPAA audited
  • GDPR assessed
  • 99.97% uptime

3,000+ brands trust Richpanel AI with their customers

Ridge Jones Road Kimberly-Clark Shinesty Wildgrain Pela Lomi Lashify Aloha Pique Good Chop Raycon

Layer 110,000+ tests before a model meets customers.

Every quirk we find gets corrected in the prompt layer.

+10-15% more accurate than the same model off the shelf Measured against the raw model. ClaudeGPTGeminiDeepSeekKimi

Layer 2Risky replies get checked, or held.

Money, order changes and unfinished work never go straight out.

What trips the guardrail The reply states a dollar amount A ticket closes with an action still pending A refund, order change or discount is involved
Soft guardrail A second model reviews it.

Policy and order facts are checked before it sends.

Hard guardrail It stops. A person takes over.

Your team gets the draft and the reason it was held.

Layer 3When it is unsure, it escalates. It never guesses.

Where your policy is silent, your team gets the gap.

Conversation 84213 · escalation record 09:14:02
Customer “Can I use my warranty if I have moved to another country?”
Policy check No matching policy foundWarranty covers the country of purchase. Nothing covers a transfer.
Confidence Below threshold. Draft withheld.
Action Escalated to your teamgap: international warranty
Richpanel tool permissions: order, shipping and product lookups set to always allow, while cancel, refund, address edit and discount actions require approval

Layer 4Nothing acts until you switch it on.

Lookups run free. Refunds can require approval forever. The permission decides, not the model.

Layer 5Nothing goes unreviewed. Misses get fixed.

QA AI reads 100% of closed conversations and ranks misses by frequency.

248escalations Traced to one missing toolGrouped automatically, not sampled by hand.
+9points Resolution rate, after it was connectedProjected before publish, measured after.
Richpanel Learning Insights: a missing subscription tool flagged after 248 escalations, with a one click fix and the projected gain in auto resolution
Richpanel collaborative mode: the AI researches the order, drafts the customer reply and queues it for a human agent to approve

Launch as a copilot. Turn autonomy on when ready.

Day one, every reply is drafted for a person to send.

AI safety should show up in CSAT.

Aeons Ancient Roots olive oil on a Tuscan table Aeons AI CSAT of 4.39, against 4.33 for the team The AI sends 63% of messages and scores higher than the team. Read the case study Ridge brass wallet, key case and pen on an olive backpack Ridge CSAT went up, not down 88% to 96% after the AI took the repeat work. Read the case study Pique iced teas by a pool Pique AI CSAT of 4.75, against 4.84 for the humans Parity on quality, with a median first response of 27 seconds. Read the case study
SOC 2 Type IIHIPAA auditedGDPR assessed99.97% uptime, rolling 12 months

Independently assessed by third parties. Reports on request. See the Trust Portal

Answered without the fine print.

There is no useful universal number, and any vendor who gives you one is quoting a benchmark you cannot audit. We run the agent on your own tickets before launch so you can see what it resolves, what it holds and what it escalates.

Anything that moves money, changes an order, states a dollar amount, or closes a ticket with work still pending. Your team can add its own triggers.

Only if you allow it. Refunds can require human approval permanently while safe lookups run automatically. Every action carries its own permission.

Both, and they test different things. Richpanel runs more than 10,000 qualification tests per model, which test the model itself before it is offered to anyone. Your team then authors test cases against your own policies and edge cases, and owns them. Neither replaces the other.

It stays off your account until it passes the same evaluation suite. A model being newer is not a reason to put it in front of your customers.

Sensitive replies are checked before they send. QA AI then reviews every closed conversation and surfaces recurring misses with the cause attached, ranked by how often they happen.

Yes. Richpanel is independently assessed for SOC 2 Type II, HIPAA and GDPR. Reports are available on request through the Trust Portal.

Bring your hardest tickets. Watch it hold back.

Thirty minutes on your own conversations. You see what it holds back.

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50% resolved in 30 days, or your money back SOC 2 Type II, HIPAA and GDPR audited 3,000+ brands