About Richpanel · built for production
Generating text is nearly free. Production trust is not.
The cost of a convincing AI reply is collapsing toward zero. The scarce capability is AI a CX team can safely deploy: tested on real tickets, grounded in policy, permitted to take bounded actions, reviewed after every close, and ready to hand off at the edge of what it knows.
2020Founded to move customer service from answers to outcomes.
3,000+Businesses have trusted Richpanel with customer conversations.
SOC 2 IIIndependently audited security, confidentiality, and availability controls.
50% / 30dThe resolution target we put in writing, or subscription fees back.
The new constraint
A fluent reply is no longer the hard part. A correct outcome is.
Any frontier model can produce polished language. Production AI needs the right context, test cases, policies, permissions, tools, quality review, and a clear boundary for human judgment.
Test. Act within bounds. Review. Improve. Escalate.
The production stack
Four controls make AI ready for the queue.
Richpanel turns a general-purpose model into an operational CX agent your team can inspect, control, and improve.
Your CX team authors the test cases. Every regression is visible, and every change can be checked before it reaches customers.
A second AI reviews every closed conversation, finds knowledge and tool-call gaps, and turns misses into specific improvements.
Richpanel acts only through defined tools, permissions, and business policies. Every action leaves a clear record.
When a request falls outside the rules or needs judgment, Richpanel stops and hands it to the team instead of improvising.
Our standard
Near-zero hallucinations are a system, not a slogan.
No responsible vendor should promise that a generative model will never be wrong. Our objective is to drive mistakes toward zero and prevent uncertain answers from reaching customers.
01
Correct beats convincing.
A polished answer is worthless if the policy, decision, or action is wrong. We evaluate the outcome, not just the sentence.
02
Control belongs to CX.
Your team owns the policies, test cases, permissions, escalation rules, and pace of automation. The vendor should not be the only one who understands the system.
03
Autonomy is earned.
Start in collaborative mode. Review the work. Expand permissions only when the results justify it, and move to autonomous operation when your team is ready.
The company behind it
Built to pass more than the demo.
A Head of CX needs results. IT and security need control. Finance needs durable economics. Richpanel is built to survive all three reviews.
01
Proven in production
More than 3,000 businesses use Richpanel. We test the agent on the customer's real tickets and put the 30-day resolution target in writing.
02
Built for scrutiny
CX-owned evals, complete QA coverage for closed conversations, auditable changes, bounded permissions, and independently audited SOC 2 Type II controls.
03
Built for the long run
Richpanel was founded in 2020, is profitable, and is backed by Sequoia Capital. Our product team works directly with the operators responsible for customer experience.
Bring your eval set
Do not trust the pitch. Test it on your hardest tickets.
In 20 minutes, watch Richpanel complete a real request using your policies and data. Then inspect the evaluation, QA record, bounded action, and human handoff.
Book my 20-min demo