Case studies

Real brands. Real numbers.

Live data from customers running Richpanel AI in production. Not curated for marketing, pulled directly from each customer's AI Impact Report on the day we publish.

Why some names are redacted

We only publish customer names with their explicit written consent. The case studies below are real customers, real numbers, real reports, we just haven't received permission to publish their identity yet. We'll update each card the moment they greenlight it.

A subscription skincare brand, CSAT up 22% in 33 days.

After turning on Richpanel AI, this customer's AI absorbed roughly 12 full-time agents' worth of work in 33 days, 17,908 messages your team didn't have to write, while customer satisfaction improved from 3.40 to 4.14 / 5.

AI CSAT 4.14_/5 +22% vs pre-AI baseline

FTE absorbed ~12 in 33 days

Messages handled 17.9_k your team didn't write

Response time 3.5_× faster median FRT

Window: 33 calendar days before AI vs. 33 calendar days with AI · same query, same metric definitions on both sides · pulled from the customer's live AI Impact Report.

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Aeons: AI sending 60% of customer messages, at higher CSAT than the human team.

Dr. Sarah Brewer’s premium supplements brand turned on full autonomy on email from day one. After 42 days, the AI is sending 4,881 of every 8,074 customer messages, with a CSAT (4.43 / 5) higher than the human team’s CSAT on the messages they handle (4.25 / 5). Median time to first AI reply: 28 seconds.

AI CSAT 4.43_/5 +4% vs human team CSAT

AI's share 60_% of all customer messages

First response 28_sec median time to AI reply

FTE added ~3 without hiring

Window: 42 calendar days since AI activation (Mar 19 – Apr 29, 2026) · 100% autonomous mode on email · 8,291 AI sessions across 6,376 conversations · pulled from the customer's live AI Impact Report.

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50% resolution in 30 days.

Or your money back. No hoops.

We set up your AI on your actual business, with your real policies and integrations. If it doesn't resolve at least 50% of conversations autonomously in 30 days, we refund every dollar. No proration. No "but the data."

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