Customer support AI.Proven in production.
Real brands. Production data. See what Richpanel automated, how each team launched, and whether customers were happier after.
70%lower cost per ticket at Ridge
50%lower support software cost at Pela
63%of Aeons outbound messages sent by AI
~37%of Pique support closed by AI
Cost per ticket fell 70%. CSAT rose to 96%.
Ridge moved repetitive work to AI and put about $500K back into the annual support budget. 70%lower cost per ticket$500Kannual savings trajectory96%customer satisfaction Read the Ridge story →
Half the tickets per order. CSAT holds at 4.2.
Jones Road absorbed peak-season volume while its team stayed on conversations that needed judgment. 50%fewer tickets per order18→10support agents4.2customer satisfaction Read the Jones Road story →
Half the software cost. Trustpilot up to 4.4.
Pela lowered support spend while CSAT reached 90% and customer reviews recovered. 50%lower software cost90%customer satisfaction4.4Trustpilot rating Read the Pela story →
Aeons
AI sent 63% of outbound support messages.
Routine email went autonomous while higher-risk health and complaint cases kept a human review layer. 63%messages sent by AI4.39AI customer satisfaction~5FTE of capacity returned Read the Aeons story →
Pique