Returns · Exchange-first portal

Turn returns into revenue.

An exchange-first portal that lives inside the AI Helpdesk you already trust. Customers pick their own size, variant, or product before they ever see a refund button.

See it on your store

Live on the call · 30 minutes · For Shopify brands

Headline numbers · what you get

Exchange-rate lift

+10_{% min}

Guaranteed minimum lift on your existing exchange rate. Most cohorts see +15–20% in the first 60 days. If 20% of returns convert to exchanges today, you exit at 22–24%.

10% guaranteed, or it's free

Lower stack cost

30–40_%

Bundled with the AI Helpdesk vs. paying for a standalone returns tool plus its integrations.

vs. running two contracts

Migration time

2–3_days

From a standalone returns tool to live on Richpanel, with historical return data imported.

vs. weeks of re-onboarding

Money back

60_days

Hit 30% automation on returns in 60 days, or every dollar back. No proration, no fine print.

Or every dollar back

The reality

Returns shouldn't burn your team. Or your margin.

Customers email asking to swap a size. Your agent toggles to Shopify, processes a refund manually, and the customer walks with the cash. Your self-service tool, if you have one, just kicks out to a ticket instead of letting them complete the exchange themselves.

Meanwhile you're paying for a separate returns tool that doesn't talk to your helpdesk. Two bills, two onboardings, two integrations, two places to look when something breaks.

And every refund is revenue out the door. Not a cost-of-goods question, a sales question. The exchange you didn't recover is the exchange you'll never get back.

How customers experience it

An exchange picker, not a refund button.

Pick a return reason. We surface the most likely replacement first. A different size, a different color, a different product entirely. Customers complete the exchange themselves. No ticket. No "we'll get back to you."

yourstore.com/returns

Order lookup, item picker, reason selector, smart size picker. The full exchange-first flow. Exchange leads, store credit is the demoted alternative.

Refund converted to sale

Or skip the refund. Let them shop.

Apply return credit to a new order. Same checkout, same session. Add a bonus 5–10% if they choose Shop Now over a refund. A return becomes a new sale.

yourstore.com/returns/shop-now

The 'PICK WHAT WORKS BEST' decision page: 'How would you like your $79.99 back?' with two cards — 'Refund or store credit, $79.99' and 'Shop now, $84.99 (+$5.00 bonus on top of your $79.99 credit, picked items ship with your replacement).'

They spend the credit on something new. You retain the revenue, they keep the relationship.

Already on Richpanel for support?

Your agents don't need a second tool.

Returns appear in the same inbox your AI agents already work in. Approve a return exception, override an automated decision, or add a note, without leaving the conversation. Your support stack just gained a portal.

app.richpanel.com/conversation

A late-return exception inside the AI Helpdesk inbox: customer Maya Chen asks to return defective wool runners 5 days past the 30-day window. The AI checks her $1,247 LTV, applies a VIP-tier exception SOP, creates the return, and emails the prepaid label — six tools called inside the same conversation, no second app.

One platform for support and returns. One bill. One onboarding. No toggling.

Beyond the basics

Two things standalone returns tools can't do.

Multi-country

Multiple countries, multiple carriers, one portal.

Country-specific labels, country-specific carriers, country-specific policies. Built for brands shipping internationally across the EU, UK, North America, and APAC.

Custom flows

Photos, videos, troubleshooting steps.

Warranty programs need more than a dropdown. Ask for a photo of the damage, a video of the defect, or a stepwise troubleshooting flow before you ever generate a label, all inside the same portal.

The comparison

Where Richpanel is different.

Modern returns tools all converge on exchange-first portals, Shop Now, and multi-country support. What changes is the stack architecture behind them: where returns live, who handles the support tickets they generate, and how many vendors you onboard.

	Manual / spreadsheet	Standalone returns tool	Richpanel Returns
Lives inside your helpdesk inbox	No	No (separate tool)	Yes
AI agents handle return-related tickets autonomously	No	No	Yes (same AI Agents)
Agents resolve return exceptions in the conversation	No	No (separate dashboard)	Yes (inline)
One platform · helpdesk + returns	No	No (two contracts)	Yes (one bill)
Migration from your current returns tool	n/a	n/a	2–3 days
Self-service exchange portal	No (customers email in)	Yes	Yes
Exchange-first flow	No	Yes	Yes
Shop Now / store-credit incentives	No	Yes	Yes
Multi-country portals + carriers	No	Yes	Yes

The top five rows are what only Richpanel does. The bottom four are table stakes — every modern returns tool offers them. We match feature-for-feature.

Pricing · same capabilities, 30–40% less

Same depth as the leading returns tools, at 30–40% lower cost.

Exchange-first portal, multi-country and multi-carrier coverage, AI handling exceptions inside the helpdesk. Same playbook the leading standalone returns tools run, priced 30–40% under them because Returns is sold as an add-on to the AI Helpdesk you already need, not as a separate platform. Final quote depends on monthly return volume.

Starter

Branded portal · auto-approvals · variant exchanges · analytics

From $109/mo

Pro

Everything in Starter, plus multi-country, Shop Now, custom flows, Stripe payments

From $199/mo

Enterprise

Instant Exchange · custom domain · dedicated CSM · multi-currency · 3PL connectors

Custom

All-in cost = platform fee + return-volume pricing. Get a quote →

Migrating from another returns tool?

2–3 days, with your historical data imported.

If you're on a standalone returns tool, we'll set up your policies, replicate your settings, and import your historical return data. Most migrations take 2–3 business days from credentials to live, not weeks.

Talk to our migration team →

FAQ

Questions we hear on every demo.

Can my customers actually pick their exchange size themselves — or does it just create a ticket?

They complete the exchange themselves. The portal surfaces size and product alternatives based on the return reason, lets the customer pick a replacement, generates the prepaid return label, and queues the new item. No ticket created, no agent intervention required for the standard flow.

How does this sync with Shopify? Do I need a developer?

Native Shopify integration. Install the app, paste your store URL, we auto-pull your products, variants, orders, and policies. No code, no developer. Returns sync back to Shopify as proper return + refund records, so Shopify stays the system of record.

We're on a standalone returns tool today — how is this different?

Three things. First, returns live in the same inbox as your support — no toggling between tools. Second, the flow is exchange-first by design, not refund-default. Third, when a return becomes a support ticket, your AI Agents handle it autonomously. Pricing also tends to be 30%+ lower because it's bundled with helpdesk.

How does pricing work? What does it cost?

Volume-based, all-in. Three tiers (Starter from $109/mo, Pro from $199/mo, Enterprise custom). Final number depends on monthly return volume. No per-seat fees, no per-agent fees. Returns is sold as an add-on to the AI Helpdesk — we don't sell it standalone.

Can we see return reason trends and analytics?

Yes — return-reason breakdowns, exchange rate per reason, refund-to-exchange conversion, product-level return patterns, and time-to-resolution. All native, no exporting to a spreadsheet.

Does this work for bundle returns? International orders? Multi-currency?

Bundle returns: yes. International with country-specific labels and carriers: yes, across multiple countries spanning the EU, UK, North America, and APAC. Multi-currency: yes on Pro and Enterprise. If you have a multi-region setup, mention it on the demo and we'll confirm coverage for your specific lanes.

What happens when a return is processed manually in Shopify — does the portal sync?

Yes. Shopify stays the source of truth. A manual refund in Shopify reflects in the portal; a portal-driven exchange writes back to Shopify as a proper return + replacement order. Either path keeps both systems consistent.

Can we add custom fields — photos, troubleshooting steps, before approving a return?

Yes (Pro and Enterprise). Per-reason custom flows: ask for a photo of damaged product, a video of a defect, a stepwise troubleshooting flow for technical issues, or any custom field you need before label generation. Standard for warranty programs.

We're migrating from another returns tool — how long does it take?

2–3 business days from credentials to live, including historical return-data import. We replicate your existing policies, return reasons, and label settings so you don't lose anything in the switch.

Can customers select multiple items in one return?

Yes — multi-item returns are standard. Customer ticks the items, we surface exchange options per item, and consolidate into a single return label.

Can the portal handle returns from multiple countries with different carriers?

Yes. Country-specific carriers per region, country-specific label rules (including price caps and weight limits), country-specific policies. Coverage spans multiple countries across the EU, UK, North America, and APAC, tell us your top markets on the demo and we'll confirm.

Is Returns sold standalone, or only as an add-on?

Add-on only. Returns is built to live inside your AI Helpdesk — that's the whole point. If you're not yet on Richpanel for support, the migration team can roll both up in one project (helpdesk + returns) so you go from a fragmented stack to a unified one in a single onboarding.

Zero risk

30% automation on returns in 60 days. Or your money back.

We set up your portal on your store, with your real policies and your real integrations. If returns aren't 30% automated within 60 days of go-live, we refund every dollar. No proration. No fine print.

See it on your store

Built live on the call · 30 minutes · For Shopify brands

Already on Richpanel for support? Ask your CSM to enable Returns →