Help agents respond faster by automating repetitive work and bringing all context in one screen
Create views to organize your conversations by channels, urgency, language or type of inquiries. Create separate views for different user groups.
Create macros that can pre-fetch data from your cart platform to create relevant and contextual replies.
Have the ability to involve members from shipping, marketing or the tech team to resolve a customer issue. Richpanel makes it easy for others to collaborate without needing to login to the platform.
“The self-service rates easily surpass the rates we have seen with other popular tools. We’ve automated 60% of tickets coming via our website, help center and live chat.”
Some members may prefer a chat like interface vs some may prefer a ticket/email like interface. Richpanel allows each agent to customize the interface style and customer sidebar to their liking.
Connect your cart platform, returns app, reviews, subscriptions app and more. See all context in one screen and resolve faster.
Manage email, live chat, sms, phone and social media from one place.
Resolve tickets faster with order data and personalized customer data inside the inbox.
Connect customers with the right team and agent.
Automate all redundant work and spend time where it matters.
Insights like revenue from support, speed of resolution, popular topics, CSAT, agent performance and more.
Get a unified view for all order, conversations and website visit history
Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.
Schedule a demo today and have our team walk you through the platform. For a test drive of Richpanel, we’ll set up everything during your trial period- including Self-Service flows, automation rules and assignment logic.