Agent Console

Inbox so easy, feels like a social media app

Help agents respond faster by automating repetitive work and bringing all context in one screen

Go live in 72 hours. Zero cost trial
agent console

Organize your inbox

Create views to organize your conversations by channels, urgency, language or type of inquiries. Create separate views for different user groups.


Automate repetitive replies

Create macros that can pre-fetch data from your cart platform to create relevant and contextual replies.

private notes

Collaborate and resolve together

Have the ability to involve members from shipping, marketing or the tech team to resolve a customer issue. Richpanel makes it easy for others to collaborate without needing to login to the platform.

“The self-service rates easily surpass the rates we have seen with other popular tools. We’ve automated 60% of tickets coming via our website, help center and live chat.”

Alice Warren, VP of Customer Intelligence

Personalize your inbox

Some members may prefer a chat like interface vs some may prefer a ticket/email like interface. Richpanel allows each agent to customize the interface style and customer sidebar to their liking.

customer context

No more switching tabs

Connect your cart platform, returns app, reviews, subscriptions app and more. See all context in one screen and resolve faster.

Explore other capabilities


Manage email, live chat, sms, phone and social media from one place.

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Agent Console

Resolve tickets faster with order data and personalized customer data inside the inbox.

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Connect customers with the right team and agent.

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Automate all redundant work and spend time where it matters.

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Reporting & Analytics

Insights like revenue from support, speed of resolution, popular topics, CSAT, agent performance and more.

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Customer Timeline

Get a unified view for all order, conversations and website visit history

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No payments & Zero effort

From demo to live in 1 week

Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.

Schedule a demo today and have our team walk you through the platform. For a test drive of Richpanel, we’ll set up everything during your trial period- including Self-Service flows, automation rules and assignment logic.