Jones Road Beauty: 46% of support automated, $1.5M in revenue.
Bobbi Brown’s clean-beauty brand went into Black Friday on Richpanel, live in under two weeks. Self-service now resolves nearly half of every inquiry, and support drives $1.5M in revenue instead of draining it.
Ridge turned support into a $2.1M revenue engine.
The $100M+ accessories brand handles 10,000+ tickets and 12,000+ social comments a month. AI now absorbs the repetitive volume, saving $500K and 391 hours every month, with CSAT up from 82% to 90%.
Pela cut support costs 50% and boosted its Trustpilot score.
Heading into Q4 on 62,000+ tickets, Pela switched from Gorgias in two weeks. 72% of tickets now automated, SaaS costs halved, and Trustpilot climbed to 3.8 in the first month, without hiring.
Aeons: AI sending 60% of customer messages, at higher CSAT than the human team.
Dr. Sarah Brewer’s premium supplements brand turned on full autonomy on email from day one. After 42 days, the AI is sending 4,881 of every 8,074 customer messages, with a CSAT (4.43 / 5) higher than the human team’s (4.25 / 5). Median time to first AI reply: 28 seconds.
A subscription skincare brand, CSAT up 22% in 33 days.
After turning on Richpanel AI, this customer's AI absorbed roughly 12 full-time agents' worth of work in 33 days, 17,908 messages the team didn't have to write, while customer satisfaction improved from 3.40 to 4.14 / 5.