Understand the return
Order, item, reason, and policy are checked before an option is shown.
Richpanel Returns is an ecommerce add-on
10% exchange-rate lift guaranteed
Exchange-first returns
Save the sale before you refund it.
Richpanel guides customers to the right size, another product, or bonus store credit before cash leaves your business. Standard returns finish without a ticket.
No ticket required
Customers complete the exchange themselves.
The portal does more than collect a request. It gets the customer from order lookup to a confirmed replacement while your support queue stays untouched.
Offer the best save
The right size, color, product, or store-credit incentive leads the decision.
Finish the exchange
The replacement and return label are created. The customer gets confirmation, not a ticket number.
Shop Now
Turn return credit into another order.
Let customers browse your store with their return value already loaded. Add a bonus when they choose Shop Now or store credit, then keep the relationship and the revenue.
Refund converted to sale.
The customer picks what they want next in the same session. Any unused credit stays with them for a future purchase.
Your rules decide
Every return follows your policy.
Richpanel automates the standard path and gathers the evidence your team needs for everything else. You decide when to approve, charge, troubleshoot, or escalate.
01
Product and reason rules
Set different windows, fees, outcomes, and approval paths by item, collection, return reason, customer tier, or destination.
02
Evidence before approval
Ask for photos, videos, serial numbers, or troubleshooting steps before Richpanel creates a label or replacement.
03
Multi-region routing
Define region-specific policies, carriers, label rules, and warehouse paths. We confirm support for your exact markets and lanes before launch.
Returns meets support
Your agents handle exceptions in the support inbox.
When judgment is needed, the order, customer history, policy, and return action are already inside the Richpanel conversation. No tab hunt. No re-keying the request.
Status checks, policy questions, and standard requests finish automatically.
VIP exceptions, unusual damage, and high-value cases reach the right person.
One history for the conversation, order, return, and final outcome.
Done-for-you migration
Switch from Loop in 2–3 days. Keep your history.
For standard Loop migrations, give us your policy data or credentials. We rebuild the portal, move the history, and verify the flow before you go live.
01
We copy the policy
Reasons, windows, fees, incentives, carriers, and routing.
02
We import the history
Your past returns come with you, so reporting does not restart at zero.
03
We test before launch
Standard flows and edge cases are verified against your store.
Returns pricing
Pricing follows your real return volume.
Bring your monthly return volume and current contract. We will map the right configuration and show the full cost before you switch.
No mystery quote.
Price my returns
You leave the demo with a price tied to your return volume, the flows you need, and the regions you actually serve.
The edge cases
Your edge cases have an answer.
Can customers really choose a new size or product themselves?
Yes. The customer selects the item and reason, sees eligible sizes or products, confirms the replacement, and receives the return label. A standard exchange does not create a support ticket.
Does Shopify stay the system of record?
Yes. Richpanel reads products, variants, orders, and policy inputs from Shopify. Portal-driven exchanges and refunds write back as proper records, while manual actions in Shopify stay reflected in the return.
Can the flow collect photos, videos, or troubleshooting answers?
Yes. Custom flows can gather the evidence your policy requires before a return is approved or a label is generated.
What about multiple regions, carriers, bundles, and currencies?
These flows depend on your catalog, markets, carrier setup, and policy. Bring the exact edge cases to the demo and we will confirm the supported path before you commit.
Is Richpanel Returns sold by itself?
No. Returns is an ecommerce add-on to Richpanel AI Helpdesk. That connection is what lets AI handle repeat return questions and gives human agents the full return context when an exception needs judgment.
The revenue guarantee
Improve your exchange ratio by 10% in 60 days. Or every dollar back.
We build the portal on your store with your policies and integrations. If your exchange ratio does not improve by at least 10% within 60 days of go-live, we refund every dollar under the agreed pilot terms.
+10%
The guarantee is measured against your current exchange ratio. It rewards retained revenue, not vanity automation.
See it on your store
Already a customer? Ask your CSM
30 minutes · your real return policy · no preparation