Scaling E-Commerce Brands outgrow Gorgias

There is more to E-commerce customer service beyond what a helpdesk can solve. 50% of our customers have migrated from Gorgias. Join them today.

Book Personalised Demo

Richpanel powers some of the best E-commerce
customer service experiences
TICKET MANAGEMENT IS NOT CUSTOMER SUPPORT

What makes Richpanel the better choice

Gorgias starts and ends in being a back-end tool to manage tickets. We believe the customer support teams deserve an upgrade. An upgrade that changes how customer support is done and how CS teams are measured. 

Automate nearly 60% of scenarios through superior self-service

Richpanel has a more flexible automation module that allows you to create flows unique to your business. Nearly 60% of your customer queries needn’t reach an agent with Richpanel. On the other hand, Gorgias offers limited and canned automation scenarios, and you will have to shoe-horn scenarios that leave your customers frustrated.

Schedule a Demo
self-service
2x your agent speed

A cleaner UI, intuitive dashboard, more usable templates, and macros - Richpanel will make your agents 2x faster.

With our advanced spam management feature, your agents’ time will never be spent on unimportant tickets

Schedule a Demo
self-service
Achieve real revenue impact

Look beyond live chat for maximizing sales. Achieve real revenue impact through personalized FAQs, product quizzes, and recommendations. Collect more reviews by simplifying the review collection process

Schedule a Demo
self-service

Shop Premium
Products

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Scale Hassle-free with Richpanel

Gorgias entered the market as an SMB-focussed product and they continue to be one. They fail to scale with a growing brand. Gorgias solves for unifying customer conversations across multiple channels. But it stops there. Every other capability is either an afterthought or a catch-up with products such as Richpanel which has scalability at the core of its product design.

Schedule a Demo
self-service

Shop Premium
Products

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What makes Richpanel the better choice

Gorgias did a great job in establishing themselves as a helpdesk built for E-commerce. But they haven’t kept up with the evolving trend, and the product remains the same at its core as it was four years ago.

360-degree Customer Context

Humanize the support experience by letting the agents understand the customer in-depth. Do not let customers repeat themselves about their issues by being on top of their order history, conversation timeline, and purchase behavior.
Prioritize the conversations by accessing relevant insights such as customer lifetime and return rates of each customer. The customer profile is entirely customizable - add custom properties and create views that fit your preferences.

"We can meet people right where they're at with super-specific answers"
Matt, Ra Optics
Manage Orders from your CRM

Minimize the cognitive load on your customers. Open up only the order scenarios that are relevant to the customers based on their recent order history.

Provide them with instant updates and resolutions for the most frequently occurring scenarios. The best part? You can create different flows for a pre-purchase customer and a post-purchase customer.

“The functionality and reporting are more robust in Richpanel over Zendesk or Gorgias”
Atlas Bars
Minimize Time on the Mundane

Deliver a consistent support experience without having to reinvent the wheel. Build a library of ‘power replies’ to effortlessly handle the FAQs without making them look templatized.

Crank up your agents' productivity through Insta Actions - take everyday agent actions such as adding tags, assigning priority, order cancellations, and refunds with just a tap of the key.

"You don't have to dig through Shopify to find order details anymore."
Deliver a personalised customer experience

Delivering a delightful customer experience shouldn’t be constrained by the device your agents are on. Richpanel offers a native mobile application for both iOS and Android devices. Never miss being in touch with your customer with push notifications and instant alerts for new conversations.

We are obsessed with the app's usability, so your agents have zero learning curve. Reply, Snooze, and manage all your customer conversations with quick gestures.

"Richpanel Mobile App makes it super powerful & easy to use"
Lonia Shoes
Reason 1
We help you reduce tickets by 60%through superior self-service

Unlike Gorgias, we are not just another help desk. As you scale,
we do not want your agents to work on more tickets. We focus on minimizing your agents’ workload by handling all your repeat scenarios through customer self-service.

Richpanel helps you assess the root cause of queries and avoid the ticket from getting created the next time.

Schedule a Demo
Reason 2
Richpanel is a more agent-friendly platform

With Multiple inbox views, usage of macros, custom customer side bars, we have obsessed with agent experience so they can spend less time navigating and more time closing.

Richpanel makes it easy for agents to organize and prioritize customer queries. And the learning curve? The lowest amongst all the customer support platforms.

Schedule a Demo
Reason 3
Richpanel is built to scale with you

Gorgias entered the market as an SMB-focussed product and they continue to be one. They fail to scale with a growing brand.

Gorgias solves for unifying customer conversations across multiple channels. But it stops there. Every other capability is either an afterthought or a catch-up with products such as Richpanel which has scalability at the core of its product design.

Schedule a Demo
Reason 4
We always have your back - 24/7

We practice what we preach - excellent post-purchase customer experience.

Constant bugs, poor UI, and lack of responsiveness have put ex-Gorgias customers on their journey to us. 99.9% uptime, 24/7 customer support, frequent CX audits — Richpanel's after-sales experience is something you will rave about.

Schedule a Demo

Don't take our word for it
Hear from our customers who made the switch

95%
CSAT
9,000
Tickets closed with self-service
51%
Automated resolutions

"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"

Victoria Shanley
Director of Operations and Marketing
View Case Study
53%
Automated resolutions
90%
CSAT
20%
Self-Service to Revenue

"We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option."

James Oliver
CEO and Founder
View Case Study
50%
Automated Resolutions
98%
CSAT
20%
Conversations to Revenue

" I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half. "

Jason Kutasi
CEO
View Case Study

Don't take our word for it
Hear from our customers who made the switch

70%
Automated resolutions
90%
CSAT
12%
Converted service interactions
"Richpanel is pivotal in helping us improve our repeat customer rate. You want to retain customers for 5-10 years in the long term. You want to give them a great CX with quick and satisfying answers. Richpanel makes this a reality."
Jonathan Parker
CEO
View Case Study
60%
Automated resolutions
95%
CSAT
1 min
First response time
"The resolution rates for their self-service portal easily surpass the rates seen with other popular tools! Thanks to their easy migration process and intuitive interface we were able to keep a consistent UX despite increasing order volumes."
Alice Warren
Head of CX
View Case Study
95%
CSAT
9,000
Tickets closed with self-service
51%
Automated resolutions
"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"
Victoria Shanley
Director of Operations and Marketing
View Case Study

Let's talk Customer Service

Get a Demo Customised for your Customer service team.

Feature Comparison

Would you prefer seeing the traditional feature differentiation? We have that covered too.

Customer Self-service
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10/10
3/10
Automated Returns
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60%
20%
Order tracking
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Order cancelations
Via Agent
Return Management
Limited
Warranty Claims
Dynamic form builder
Customer Account Management
2x your agent speed
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10/10
6/10
Macros
Insta Actions
Limited
Order Management
Conversational Notes & Collaboration
Customisable layouts
Spam Filtering
Advanced
Basic
Site visitor activity
Increase Revenue Impact
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10/10
6/10
Live Chat
Create Orders:
Personalised FAQs
Product Recommendations
Product discovery videos
Review collection
View more
Support Channel
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10/10
8/10
Email
SMS
LiveChat
Facebook & Instagram
Whatsapp
Customer Profile & Order Actions
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10/10
5/10
Access Order Data
Basic Order Actions
Sidebar
Customizable
Fixed layout
Live product Interactions
Subscription Management with Recharge
Advanced Order Actions

Start seeing results from day 1.

Nearly 50% of our customers have been there. We’re with you every step of your way - From migration, implementation, and beyond.

24 X 7 Support
24 X 7 Support

Loose no time in Migration. Get Full onboarding support including a CX audit and setting up your self-service portal from us.

Reduce ticket volume
Reduce ticket volume

Start seeing reduced agent-handled tickets by automating repeat tickets like order enquiries with self-service automation

Generate Revenue
Generate Revenue

Turn visitors to customers quickly by answering all product questions and promoting your products in chat.

Pricing Section

Nearly 50% of our customers have been there. We’re with you every step of your way - From migration, implementation, and beyond.

Starter
$250 /mo
You save $1500/yr
1000 conversations included
+$30 for additional 100 conversations

For new brands that are looking to quickly set up a helpdesk and live chat

Start Free Trial
View Details
regular
$500 /mo
You save $1500/yr
2000 Conversations included
+$25 for additional 100 conversations

For early-stage brands wanting to streamline their CS across multiple channels

Start Free Trial
View Details
pro
$800 /mo
You save $1500/yr
5000 conversations included
+$20 for additional 100 conversations

For fast-growing brands  beginning to invest in CS automation

Get A Demo
View Details
enterprise
Custom
You save $1500/yr
> 5000 Conversations
Custom

For scaling brands that are looking to perfect their end-end CS operations

Get A Demo
View Details
Starter
$150 /mo
You save $1500/yr
1000 conversations included
+$30 for additional 100 conversations

For new brands that are looking to quickly set up a helpdesk and live chat

Start Free Trial
View Details
regular
$400 /mo
You save $1500/yr
2000 Conversations included
+$25 for additional 100 conversations

For early-stage brands wanting to streamline their CS across multiple channels

Start Free Trial
View Details
pro
$600 /mo
You save $1500/yr
5000 conversations included
+$20 for additional 100 conversations

For fast-growing brands  beginning to invest in CS automation

Get A Demo
View Details
enterprise
Custom
You save $1500/yr
> 5000 Conversations
Custom

For scaling brands that are looking to perfect their end-end CS operations

Get A Demo
View Details
Get 2 months FREE on yearly plans
Starter
$250 /mo
You save $1500/yr
1000 Conversations included
+$30 for additional 100 conversations

For new brands that are looking to quickly set up a helpdesk and live chat

Book a demo
Email and Live Chat
Multi-Channel Inbox
Mobile App
Self-Service Portal - 15 Scenarios
Shopify Integration
WooCommerce Integration
Facebook and Instagram
Team Performance Reports
SMS & WhatsApp
Magento Integration
Phone Support ( via Aircall )
CSAT Survey
Revenue Analytics Reports
Multi-Store & Multi-Brand
Onboarding and Migration Support
Dedicated CSM
Custom set-up and API connectors
regular
$500 /mo
You save $1500/yr
2000 Conversations included
+$25 for additional 100 conversations

For early-stage brands wanting to streamline their CS across multiple channels

Book a demo
Email and Live Chat
Multi-Channel Inbox
Mobile App
Self-Service Portal - Unlimited Scenarios
Shopify Integration
WooCommerce Integration
Facebook and Instagram
Team Performance Reports
SMS & WhatsApp
Magento Integration
Phone Support ( via Aircall )
CSAT Survey
Revenue Analytics Reports
Multi-Store & Multi-Brand
Onboarding and Migration Support
Dedicated CSM
Custom set-up and API connectors
pro
$800 /mo
You save $1500/yr
5000 Conversations included
+$20 for additional 100 conversations

For fast-growing brands  beginning to invest in CS automation

Book a demo
Email and Live Chat
Multi-Channel Inbox
Mobile App
Self-Service Portal - Unlimited Scenarios
Shopify Integration
WooCommerce Integration
Facebook and Instagram
Team Performance Reports
SMS & WhatsApp
Magento Integration
Phone Support ( via Aircall )
CSAT Survey
Revenue Analytics Reports
Multi-Store & Multi-Brand
Onboarding and Migration Support
Dedicated CSM
Custom set-up and API connectors
enterprise
Custom
You save $1500/yr
> 5000 Conversations
Custom

For scaling brands that are looking to perfect their end-end CS operations

Book a demo
Email and Live Chat
Multi-Channel Inbox
Mobile App
Self-Service Portal - Unlimited Scenarios
Shopify Integration
WooCommerce Integration
Facebook and Instagram
Team Performance Reports
SMS & WhatsApp
Magento Integration
Phone Support ( via Aircall )
CSAT Survey
Revenue Analytics Reports
Multi-Store & Multi-Brand
Onboarding and Migration Support
Dedicated CSM
Custom set-up and API connectors
Starter
$150 /mo
You save $1500/yr
1000 Conversations included
+$30 for additional 100 conversations

For new brands that are looking to quickly set up a helpdesk and live chat

Book A Demo
Email and Live Chat
Multi-Channel Inbox
Mobile App
Self-Service Portal - 15 Scenarios
Shopify Integration
WooCommerce Integration
Facebook and Instagram
Team Performance Reports
SMS & WhatsApp
Magento Integration
Phone Support ( via Aircall )
CSAT Survey
Revenue Analytics Reports
Multi-Store & Multi-Brand
Onboarding and Migration Support
Dedicated CSM
Custom set-up and API connectors
regular
$400 /mo
You save $1500/yr
2000 Conversations included
+$25 for additional 100 conversations

For early-stage brands wanting to streamline their CS across multiple channels

Book A Demo
Email and Live Chat
Multi-Channel Inbox
Mobile App
Self-Service Portal - Unlimited Scenarios
Shopify Integration
WooCommerce Integration
Facebook and Instagram
Team Performance Reports
SMS & WhatsApp
Magento Integration
Phone Support ( via Aircall )
CSAT Survey
Revenue Analytics Reports
Multi-Store & Multi-Brand
Onboarding and Migration Support
Dedicated CSM
Custom set-up and API connectors
pro
$600 /mo
You save $1500/yr
5000 Conversations included
+$20 for additional 100 conversations

For fast-growing brands  beginning to invest in CS automation

Book A Demo
Email and Live Chat
Multi-Channel Inbox
Mobile App
Self-Service Portal - Unlimited Scenarios
Shopify Integration
WooCommerce Integration
Facebook and Instagram
Team Performance Reports
SMS & WhatsApp
Magento Integration
Phone Support ( via Aircall )
CSAT Survey
Revenue Analytics Reports
Multi-Store & Multi-Brand
Onboarding and Migration Support
Dedicated CSM
Custom set-up and API connectors
enterprise
Custom
You save $1500/yr
> 5000 Conversations
Custom

For scaling brands that are looking to perfect their end-end CS operations

Book A Demo
Email and Live Chat
Multi-Channel Inbox
Mobile App
Self-Service Portal - Unlimited Scenarios
Shopify Integration
WooCommerce Integration
Facebook and Instagram
Team Performance Reports
SMS & WhatsApp
Magento Integration
Phone Support ( via Aircall )
CSAT Survey
Revenue Analytics Reports
Multi-Store & Multi-Brand
Onboarding and Migration Support
Dedicated CSM
Custom set-up and API connectors