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Gorgias → Richpanel

Switch from Gorgias and save 50%. Guaranteed.

Gorgias AI resolves 10-20% of tickets and charges per reply. Richpanel resolves 50%+ on half the agents. Or your money back.

See your savings. Book demo → Calculate my savings first
4.7 on Shopify Money-back guarantee Contract buyout up to 100%
Total CX cost, side by side 4 agents · 8K tickets/mo
Richpanel Gorgias
Platform cost $2,500/mo $6,520/mo
AI resolution rate 50% of tickets ~15% of tickets (but billed for 50%)
Agents needed 2 agents 4 agents
Agent payroll $4,224/mo $8,448/mo
Total CX cost $6,724/mo $14,968/mo
$98,928 saved per year They bill you for 50% of tickets. They only resolve 15%.
Brands that switched to Richpanel

Guaranteed outcomes or your money back.

50%

AI automation in 30 days

Trained on your real policies and tickets. The AI resolves 50%+ on its own, or your money back.

2 wks

Live, no engineering

We move your tickets, macros, tags, and users from Gorgias. Your team never stops working.

$0

Risk, or your money back

Miss the number and every dollar comes back. No proration. No fine print.

Proof, not promises

DTC operators who switched aren't subtle about it.

Real public tweets. Click through and verify.

What switching unlocks

$500K saved. Zero BFCM backlog. 72% fewer tickets.

Ridge
Switched to Richpanel
$500K
Annual savings on hiring

"Our cost per ticket dropped around 70%. CSAT went from 88% to 96% and held."

Sean Frank, CEO of Ridge
Sean FrankCEO, Ridge
Jones Road Beauty
Switched to Richpanel
0
Backlog through BFCM

"We've had zero downside. The implementation was pretty immediate, which actually shocked me. It just went off without a hitch. We cut our CX team from 18 to 10 agents with order volume staying the same or even going up."

Cody Plofker, CEO of Jones Road Beauty
Cody PlofkerCEO, Jones Road Beauty
Karta Ventures
Portfolio of brands
72%
Decrease in ticket volume

"I've moved 3 of our brands to Richpanel. Zero issues. Super smooth migration. We run everything on it now."

Mehtab S. Bhogal, Co-founder of Karta Ventures
Mehtab BhogalCo-founder, Karta Ventures

See your savings.

We add up your full cost: software, AI, and agents. Then we line up Richpanel against Gorgias, dollar for dollar.

Pick the team closest to yours Tap to update the math
You save
$94,128
every year.

That's $7,844/mo back in your budget, before counting the tickets your team stops touching.

Book a demo →

Figures use Gorgias Pro/Advanced list pricing ($1 per AI-touched ticket at a ~50% touch rate) and agents at $12/hr. Your numbers vary by configuration.

It's not just cheaper. It's better.

The comparisons that make teams switch. Built from 69 demos where they told us what Gorgias couldn't do.

Feature
Richpanel
Gorgias
AI & Automation
AI resolution rate
50%+ guaranteed
Money back if we miss
10-20% typical
No guarantee
Per-conversation AI cost
~$0.20/conversation
Credit-based. Included in plan.
$1.00 monthly / $0.90 annual
Per AI-resolved conversation, on top of plan ticket cost
Setup time
20 min from your URL
AI builds your brand voice + SOPs on the call
Weeks of manual training
You write macros from scratch
AI Agent ecom platforms
Shopify, BigCommerce, WooCommerce, custom
Also non-ecom: SaaS, fitness, education
Shopify only
AI Agent doesn't run on BigCommerce, WooCommerce, Magento
AI Agent channels
Email, chat, SMS, social DMs, WhatsApp
AI replies on every channel you connect
Email, chat, SMS
Social DMs and WhatsApp are helpdesk-only, no AI
Subscription save flow
Templated
AI probes before cancel, offers stepwise discounts
DIY
Build it yourself in Flows
Knowledge & Multi-Brand
Knowledge sources
Help center, full website, Google Drive, Notion, Confluence, docs
No URL cap
Help center, 10 URLs, uploaded docs
No Google Drive, Notion, or Confluence
Brand voice & naming
Plain-English edits
Name your AI anything (Albie, Joy, whatever)
Macro tuning
No persona layer
Channels & Integrations
SMS channel
Included
No per-ticket fee
$0.41–$0.80
Per SMS ticket, on top of plan
Voice / phone channel
Plug in your VoIP
Aircall, Dialpad, JustCall. No Richpanel surcharge.
$0.40–$1.20
Per Voice ticket, on top of plan
Amazon integration
Native
Included in plan
Via ChannelReply
Third-party add-on, from $39.95/mo
Reporting & Insights
QA on every ticket
Native, 100% of tickets
Human + AI replies reviewed. SOP gaps auto-flagged.
AI Agent self-QA only
Human-ticket QA needs Oversai (paid add-on)
Voice of Customer AI
Native
Top intents surfaced weekly
Via Sentisum
Third-party paid integration
Custom report builder
Native
No add-on, no engineer
Via Daasity
Native = fixed dashboards. Custom = paid third-party.
Switching & Risk
One-click Gorgias import
✓
Tickets, macros, tags, users. Hundreds of thousands in a single afternoon
✕
N/A
Contract buyout
Up to 100% of remaining term
Switch before renewal
✕
“Switching is a pain”

We do the entire migration for you, start to finish.

Helpdesk migration in progress: importing tickets, tags, custom fields, users, and macros from Gorgias in parallel.
Day 101

Your old tickets move in.

We bring your tickets, macros, tags, and rules over from Gorgias. Nothing breaks.

Day 502

We train your team.

We show your team how it works and answer every question.

Day 703

Your AI starts in copilot mode.

It drafts every reply from your past chats. Your team approves each one.

Day 1404

Your AI goes solo.

Turn on auto mode. It resolves 50% of tickets. Your team handles the rest.

Locked in? We've got it

Stuck in a Gorgias contract? We'll buy it out.

Don't wait for your renewal date. We cover up to 100% of your remaining Gorgias contract when you switch.

Check your eligibility →
Your questions answered

What we hear from customers that are considering a switch.

What if your AI sounds robotic? My customers will hate it. +
Most common worry. The live demo resolves it in two minutes. The AI lifts your brand voice from your own website copy and learns from your past tickets. The most common reaction from CX leads: "that's actually good." Usually from people who've been burned by other AI tools.
I'm in the middle of an annual contract. What happens? +
We buy it out. Up to 100% of your remaining term. No fine print. You move to Richpanel, we eat the cost of the months you have left. Check eligibility on the demo call. Most brands qualify.
Will AI really resolve 50% of tickets in 30 days? +
50% resolution in 30 days, guaranteed, is the floor, not the ceiling. If we miss it, you get every dollar back. We've earned the right to put skin in the game.
How is pricing different from Gorgias? +
Gorgias charges per ticket for the helpdesk, then charges $1 per AI resolution on top (double-charging), plus $0.41-$0.80 per SMS ticket, plus per-seat phone add-ons. Costs scale unpredictably. Richpanel uses credit-based pricing: one plan covers the helpdesk + seats, credits cover AI conversations at about $0.20 each, SMS is included. No surcharges, no double-dip.
What about Shopify integration depth? We rely on it. +
Same depth. Shopify, Recharge, Loop, AfterShip, TikTok Shop, Klaviyo all native. Plus Amazon native (Gorgias requires an external app). Your tags, macros, and custom fields migrate over. We'll show you side-by-side on the demo.
How long does migration actually take? +
Live in under 2 weeks. Your team keeps working on your current platform while we move everything in the background. Historical tickets, brand voice, SOPs, integrations all imported. Your current helpdesk stays live until you're confident, then you flip.

50% resolution in 30 days. Or your money back. No hoops.

We set up your AI on your real business and policies. If it doesn't resolve 50% of conversations in 30 days, every dollar back. No proration.

Book my 30-min demo → Check contract buyout eligibility
4.7 on Shopify SOC 2 · GDPR · HIPAA 3,000+ brands No credit card required
50% of tickets resolved in 30 days, guaranteed. Or your money back. Book a demo →