The #1 Alternative to Gorgias

Scaling E-Commerce Brands outgrow Gorgias

More than 50% of our customers switched out of Gorgias. And their reasons? Customer self-service workflows that bring down ticket volume by 60%, a smooth agent experience that increases productivity, error-free automation and revenue analytics.

Scaling E-Commerce Brands outgrow Gorgias
TICKET MANAGEMENT IS NOT CUSTOMER SUPPORT

What makes Richpanel the better choice

Gorgias starts and ends in being a back-end tool to manage tickets. We believe the customer support teams deserve an upgrade.
An upgrade that changes how customer support is done and how CS teams are measured. 

We help you reduce tickets by 60%
through superior self-service

Unlike Gorgias, we are not just another help desk. As you scale,
we do not want your agents to work on more tickets. We focus on minimizing your agents’ workload by handling all your repeat scenarios through customer self-service.

Richpanel helps you assess the root cause of queries and avoid the ticket from getting created the next time.

"We migrated from Gorgias to Richpanel. We reduced agent-handled interaction by more than 70%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team"

Julian,
CEO - Pawz.
self-service
Richpanel is a more agent-friendly platform

With Multiple inbox views, usage of macros, custom customer side bars, we have obsessed with agent experience so they can spend less time navigating and more time closing.

Richpanel makes it easy for agents to organize and prioritize customer queries. And the learning curve? The lowest amongst all the customer support platforms.

“Gorgias’ interface is not nearly as nice as Richpanel’s. It's a lot more difficult to navigate. I can say for a fact we take a lot lesser time to close tickets now than we did with Gorgias.

James Oliver
CEO and Founder
agent-friendly platform
Richpanel is built to scale with you

Gorgias entered the market as an SMB-focussed product and they continue to be one. They fail to scale with a growing brand.

Gorgias solves for unifying customer conversations across multiple channels. But it stops there. Every other capability is either an afterthought or a catch-up with products such as Richpanel which has scalability at the core of its product design.

“Richpanel has finally allowed me to give customers the service experience I want. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side.”

Matt,
Ra Optics.
Richpanel Rating
We always have your back - 24/7

We practice what we preach - excellent post-purchase customer experience.

Constant bugs, poor UI, and lack of responsiveness have put ex-Gorgias customers on their journey to us. 99.9% uptime, 24/7 customer support, frequent CX audits — Richpanel's after-sales experience is something you will rave about.

customer experience.
SCALING E-COMMERCE BRANDS OUTGROW GORGIAS

What makes Richpanel the better choice

Gorgias did a great job in establishing themselves as a helpdesk built for E-commerce. But they haven’t kept up with the evolving trend, and the product remains the same at  its core as it was four years ago.

Reason1
We help you reduce tickets by 60% through superior self-service

Unlike Gorgias, we are not just another help desk. As you scale, we do not want your agents to work on more tickets. We focus on minimizing your agents’ workload by handling all your repeat scenarios through customer self-service.

Richpanel helps you assess the root cause of queries and avoid the ticket from getting created the next time.

"We migrated from Gorgias to Richpanel. We reduced agent-handled interaction by more than 70%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team"

Julian,
CEO - Pawz.
Reason 2
Richpanel is a more agent-friendly platform

With Multiple inbox views, usage of macros, customizable customer side bars... We have obsessed with agent experience so they can spend less time navigating and more time closing.

Richpanel makes it easy for agents to organize and prioritize customer queries. And the learning curve? The lowest amongst all the customer support platforms.

“Gorgias’ interface is not nearly as nice as Richpanel’s. It's a lot more difficult to navigate. I can say for a fact we take a lot lesser time to close tickets now than we did with Gorgias.

Julian Desmond,
CEO
Reason 3
Richpanel scales with you

Gorgias entered the market as an SMB-focussed product and they continue to be one. They fail to scale with a growing brand.

Gorgias solves for unifying customer conversations across multiple channels. But it stops there. Every other capability is either an afterthought or a catch-up with products such as Richpanel which has scalability at the core of its product design.

“Richpanel has finally allowed me to give customers the service experience I want. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side.”

Matt,
Ra Optics.
Reason 4
We always have your back - 24/7

We practice what we preach - excellent post-purchase customer experience.

Constant bugs, poor UI, and lack of responsiveness have put ex-Gorgias customers on their journey to us. 99.9% uptime, 24/7 customer support, frequent CX audits — Richpanel's after-sales experience is something you will rave about.

Get Started with Richpanel Today

Feature Comparison

Would you prefer seeing the traditional feature differentiation? We have that covered too.

Customer Self-service
Order Tracking
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Automated Returns
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Limited
Contextual FAQs
Warranty Management
Customer Accounts
Product Discovery Videos
Support Channels
Email
SMS
LiveChat
Facebook & Instagram
Whatsapp
Agent Experience
Macros
Insta Actions
Conversational Notes & Collaboration
Customisable dashboard layouts
Views and Filters
Customer Profile & Order Actions
Access Order Data
Basic Order Actions
Sidebar
Customizable
Fixed layout
Live product Interactions
Subscription Management with Recharge
Advanced Order Actions

Looking to Migrate?

You are not alone. Nearly 50% of our customers have been there.
We’re with you every step of your way - From migration, implementation, and beyond.

Go Live in 2 Days

Migrate your current tickets to Richpanel and go live in less than 2 days

Contract Buyouts

We also offer contract buyouts if that’s stopping you from making the inevitable switch to Richpanel

White Gloved Onboarding

Full onboarding support including a CX audit and setting up your self-service portal

Don't take our word for it

See What leading E-commerce Brands have to say about their experience with Richpanel.

"The best CRM I’ve used. Believe me! If you want the best E-commerce CRM, Richpanel is a highly recommended one. I've already used this for many years now and recommended it to my clients."
Watch Pilot
"This app has been really useful for our customer support team. We are now able to keep track of customer issues easily and the help desk feature is great for enabling customers to service themselves. The Richpanel customer support team is quick on answering questions and fixing bug issues."
Atlas Bars
"We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent. "
Plastic Printers
"Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more!"
Ra Optics
"The decision was easy to choose Richpanel! What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success."
Frenchie Bulldog
"We were early adopters of the platform and are extremely happy with their ability to deliver on projects and tasks. Currently, our Self Help features are able to close nearly 60% of all tickets with no agent interaction. We are big fans of Richpanel."
Pawz
"The possibilities with Self-service are absolutely limitless! No one came close to what this system could do alone for us! Our ticket volume ended up decreasing by 55%."
Puppy Dogs & Icecream

Ready to Get Started?

Request a Demo

Here is what you can expect:
  • Personalised demo and a sandbox Environment for you to set up  and get a feel of the product
  • Free migration from your current help desk. Transfer all your current customer conversations so as to not lose context.
  • White gloved onboarding. We will do an audit Of your customer tickets and suggest self-service flows you can implement
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