Still onGorgias or Zendesk?Gorgias/Zendesk? You need to see this

The AI Concierge that sells, saves, and retains.

It resolves half your volume, saves sales and subscribers, and answers like your best rep. Your people handle exceptions in the same helpdesk.

Book my 20-min demo Watch it resolve a ticket →
3,000+ brands since 2020 ★★★★★ 4.7 on G2 SOC 2 · HIPAA · GDPR

Richpanel's AI Concierge recommends a product and creates a cart, resolves a damaged-item claim with store credit, and saves a subscription cancellation with a retention offer.

The brands defining modern commerce run on Richpanel

Ridge Jones Road Pela Lomi Aloha Shinesty Wildgrain Kimberly-Clark
// what actually changes

You don't buy software. You buy outcomes.

What your first 30 days on Richpanel can look like.

Refunds
−31%

Fewer refunds given away

Instead of rubber-stamping "refund," the AI offers the fix first (reship, exchange, store credit) and recovers margin you were handing away.

Revenue
+$1.2M

Support becomes a sales channel

Every "where's my order?" becomes a warranty upsell or re-order nudge. Your busiest cost center quietly starts making money.

Reviews
4.8★

More 5-star reviews

Instant, correct answers at 2 a.m. turn "meh" tickets into public raves, and lift your Trustpilot and Google ratings.

Headcount
18 → 10 agents

Staff for growth, not tickets

Jones Road went from 18 to 10 CX agents while order volume held or grew. Revenue scaled without a larger team.

Jones Road · Cody Plofker, CEO
CSAT
+22%

Higher customer satisfaction

AI that solves beats AI that stalls. Karta Ventures cut tickets 72% while satisfaction climbed, because customers got answers, not autoresponders.

Karta Ventures · Mehtab Bhogal
Setup + Switch
2 wks

Live in about two weeks

No six-month "implementation." We do the migration for you: connect Shopify, your carrier, your gateway, and the AI starts resolving inside your rules.

Onboarding
Zero headaches

The easiest platform switch you've ever made

We handle the move while your team works as usual. No lost tickets. Almost no lift.

Illustrative of the results Richpanel brands see. Your numbers depend on your ticket mix, we'll model them live on the demo.

★★★★★
Our cost per ticket dropped 70%. That is about $500K back every year, and CSAT climbed from 88% to 96%.
Sean FrankSean Frank · CEO, Ridge
// the difference

Every other tool drafts a reply. Richpanel finishes the job.

A reply is homework. Richpanel takes the action inside your systems, then closes the ticket.

✓ Saves sales ✓ Issues store credit ✓ Swaps products ✓ Changes addresses ✓ Manages subscriptions

Automatically, inside your policies.

// you stay in command

Real permissions. Real guardrails.

Approval-mode first

Starts as a copilot, drafting for your approval while it learns. You switch on autonomy per ticket type, when you're ready.

Scoped permissions

Set refund caps and policy limits. It only does what you've explicitly allowed.

Full audit trail

Every action logged and reviewable. SOC 2 Type II, HIPAA and GDPR audited.

One-tap kill switch

Pause the AI instantly, any time. Your team takes over without missing a beat.

See it in action right now

Watch Richpanel resolve a real ticket, start to finish.

Two minutes. One real ticket. Watch customer support do the thing every other AI only promises: actually close the loop.

Show me how it works
// white-glove · done-for-you · zero downtime

Switching platforms has never felt like this.

We handle the move. Your team works as usual. Go live in about two weeks with no downtime. We'll buy out your contract.

1

We migrate your data

Macros, rules, tags, routing and full history, ported over by our team, not a checklist we email you.

2

We train your team

We onboard your agents and tune the AI on your playbooks, running in parallel so nothing drops.

3

Go live in about 14 days

One calm morning you're fully switched, and wondering why you waited this long.

Plan my done-for-you migration →
★★★★★
We moved 18 agents the week before Black Friday. Zero backlog. First time in years.
Cody PlofkerCody Plofker · CEO, Jones Road Beauty
// results

The brands that love us aren't quiet about it.

−72%
72% fewer tickets on one of our portfolio brands, and we didn't cut a single corner on CX. Zero issues moving over.
Mehtab Bhogal
Mehtab Bhogal
Co-founder & CEO, Karta Ventures
18 → 10
Zero downside. The implementation was immediate, which actually shocked me. We cut our team from 18 to 10 with volume flat or up.
Cody Plofker
Cody Plofker
CEO, Jones Road Beauty
$500K/yr
Our cost per ticket dropped 70%. That is about $500K back every year, and CSAT climbed from 88% to 96%.
Sean Frank
Sean Frank
CEO, Ridge

Individual brand results. Your outcome depends on your ticket mix. We'll model it live on the demo.

// the reviews

Rated for the results, not the promises.

G24.7★★★★★
94 reviews
Shopify4.7★★★★★
127 reviews
AuditedSOC 2 · HIPAA · GDPRIndependently, zero exceptions
★★★★★

"We're saving a fortune, and it's handling over half of all support requests that used to need a human."

Dan Wolgin
CEO, Ammunition Depot
★★★★★

"Richpanel resolves about 65% of our tickets through self-service. My team finally focuses on the conversations that actually need a person."

Monica
Director of CS, Paleovalley
★★★★★

"72% decrease in ticket volume for one of our portfolio brands. Zero issues moving over, it was super smooth. We run everything on Richpanel now."

Mehtab BhogalMehtab Bhogal
Karta Ventures
★★★★★

"We cut our support software spend in half, and CSAT is above 90%. It does more for us at half the price."

Matt BertulliMatt Bertulli
Co-founder & CEO, Pela
★★★★★

"The AI actually resolves the ticket instead of drafting a reply I still have to send. At our volume, that difference is everything."

Head of CX
Supplements brand
★★★★★

"Onboarding was the easiest platform switch we've done. Their team ran the migration. We barely lifted a finger and never dropped a ticket."

Operations Director
Home goods brand
// free report

The 7 Deadly Sins of Customer Service in the Age of AI

Seven mistakes quietly hurting your CSAT, margins, and best agents, with a practical fix for each.

The Report
The 7 Deadly Sins of Customer Service in the Age of AI
Richpanel · 2026
🛡️
// our promise, in writing

50% auto-resolved in 30 days, or your money back.

Real money back, not credits, even on an annual contract. About $0.20 per resolution, with no second charge for the ticket.

The risk was always in staying. We just removed the risk in switching.

Support that runs itself. So you can run the business.

Bring your hardest tickets to a 20-minute demo. Watch Richpanel close them live, on your real data.

Book my 20-min demo Watch it resolve a ticket →

Just exploring? Get the free report, "The 7 Deadly Sins of Customer Service in the Age of AI."