Cut Your Support Costs by 50% and Reduce Tickets by 50% – Guaranteed.

AI-First Customer Service Platform that will reduce costs, improve agent productivity & delight customers.

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See how much you can save in 15 minutes

Trusted by brands doing $10B+ in GMV.

50% automation in 30 days. Refund if we miss.

Most AI vendors promise outcomes and ship features. We commit to outcomes in writing, with a refund if we miss them.

1

50% of tickets resolved autonomously, in 30 days.

Set up on your real store, your real policies, your real integrations. Measured against your own conversation log, not ours.

2

2× to 5× lower cost per ticket than your current stack.

Approximately $0.40 per resolved conversation, charged on actual token usage (see pricing). Human agent time runs $2 to $10. We benchmark against your real numbers before you sign.

3

Full refund if we miss either one.

Even mid-contract. No proration. No hoops. The guarantee is in your master service agreement, not buried in a footer.

Every CX team hits the same wall.

Most brands we talk to are running growing support operations and they're all hitting the same wall:

Costs scale linearly with volume. Every new customer means more tickets, more agents, more overhead.
Quality is inconsistent. Your best agent and your worst agent give completely different answers to the same question.
You can't hire fast enough. Peak hours, weekends, holidays, and multiple languages require more people than you can recruit and train.
Attrition means you're perpetually training replacements. The moment an agent gets good, they leave.

Richpanel builds AI agents that handle customer support end to end. Not just deflection or FAQ bots, but actually resolving the conversation: refunds, exchanges, cancellations, subscription changes, damage claims. The full interaction, at instant speed, 24/7.

Real results

Real results from real brands.

70%

lower cost per ticket

Our cost per ticket dropped around 70%. Same team, same volume, $500K in annual savings. CSAT went from 88% to 96% and held.

Sean Frank

CEO, The Ridge

10

FTEs reallocated

Last BFCM, for the first time in years, we had zero backlog after the holiday surge. They had us live in under 2 weeks. My team handled the busiest time of the year without breaking a sweat.

Cody Plofker

CEO, Jones Road Beauty

Karta Ventures

72%

decrease in ticket volume

I've moved 3 of our brands to Richpanel. We experienced a 72% decrease in ticket volume for one of our portfolio brands. There were zero issues moving to Richpanel; it was super smooth. We run everything on Richpanel.

Mehtab Bhogal

CEO, Karta Ventures

"But we already have a helpdesk. Switching is a pain."

We get it. Moving sucks. The good news is, we made the process painless.

Importing data from Zendesk: Tags 140/140, Users 23/100, Macros, Conversations in progress

Get up and running in a week.

1.

Data Import & Migration

Historical tickets, custom fields, routing rules, macros, internal notes. All imported via API. Your team keeps answering on the old system while we move everything in parallel. Zero downtime.

2.

AI Agents Built on Your Business

The CX Manager AI scrapes your store, drafts your SOPs, learns your brand voice, wires tools, and stress-tests itself. Past tickets become training data. You don't start from zero.

3.

Team Enablement & Training

Your dedicated Implementation Manager runs the cutover, trains your team, audits every imported record, and signs off after 99.7% parallel-mode QA. You go live with confidence.

See how easy it is to switch

We built an AI that builds the AI.

The highest-performing AI support operations took months of engineering: custom prompts, tool wiring, QA loops, policy tuning. We automated the entire process. The CX Manager AI reads your business, drafts your SOPs, wires your tools, and engineers specialized AI roles across your entire customer operation.

CX Manager the AI that builds the AI

Reads your business, scrapes your SOPs, drafts policies, wires tools, and engineers three specialized AI roles. Then tunes them daily.

↓ builds & manages

Customer AI

Handles the customer end-to-end. Refunds, exchanges, cancellations, not just answers.

Agent AI

Assists your humans. Drafts replies, pulls context, cuts handle time by 60%.

QA Agent

Audits every reply before it sends. Catches errors before customers do.

That's why we hit 50%+ resolution where chatbots cap at 10-20%. It's not better prompts. It's a fundamentally different architecture.

app.richpanel.com/ai-team

AI team roster: CX Manager, Customer AI, Agent AI, QA Agent with live performance metrics

Show, don't tell

Watch it handle a damage claim.

Real conversation. Customer reports a damaged item, sends a photo. The AI verifies the claim, generates an RMA label, and creates a replacement order. No human needed.

Richpanel · Live Conversation

AI resolving

M

My order arrived and the bottle is cracked. Product leaked everywhere.

AI

I'm sorry about that, Mike. Could you share a photo of the damage so I can get this resolved right away?

M

Here you go. 📷 damaged-bottle.jpg

AI

Confirmed. I've created your return label and placed a free replacement order. The new bottle ships tomorrow. You'll get both tracking numbers by email.

RMA + replacementcreated

0 sechuman time

Resolved autonomously

See it on your store First prototype in 20 min · No credit card

Live in a week. 50% resolved by day 30.

Enterprise rollouts aren't just deploying AI. They're data migration, custom-field mapping, change management, agent enablement. A dedicated implementation manager owns your cutover end to end. The AI is built in the first 20 minutes. Your team is live in a week. You hit 50% automation by day 30.

1

Day 1: a working AI prototype, built on your business.

Our AI CX Manager scrapes your store, drafts your SOPs, learns your brand voice, wires up your tools, and stress-tests itself before serving a single customer. By the end of the demo, you have a working AI agent.

2

Day 7: go live. Your Implementation Manager handles cutover.

Historical tickets, custom fields, routing rules, macros, internal notes. All imported via API. Team enablement and training included. Zero downtime. Your Implementation Manager signs off after 99.7% parallel-mode QA before you flip the switch.

3

Day 30: 50% resolution rate. Or every dollar back.

Phase-2 daily tuning takes 15 to 20 minutes a day for ~2 weeks; by week two you're at 80%+. The 50% commitment at day 30 is in your master service agreement, not buried in a footer.

Faster to live. Cheaper per ticket. Higher resolution rate.

Side-by-side on accuracy, response time, brand voice, cost, and security.

AI that works on day one. Not months of babysitting to maybe hit 50%.

Higher real resolution rates. Richpanel customers hit 50-80% autonomous resolution. We guarantee 50% in 30 days or every dollar back. No asterisks, no fine print.
Token pricing, not per-ticket billing. Pay ~$0.40 per conversation for actual AI cost. Your bill doesn't spike when ticket volume grows. You see every token.
Every channel, not just email and chat. One AI across email, chat, social DMs, and comments. Customers get the same quality answer wherever they reach out.
Live on your store in under an hour. Paste your URL, connect your tools. No professional services engagement, no weeks of configuration.

One price. One setup call. AI that resolves, not just assists.

AI that acts, not AI that suggests. Richpanel AI resolves conversations end-to-end: processes refunds, checks tracking, modifies subscriptions. No human-in-the-loop required.
One transparent price. Token-based AI cost (~$0.40/conversation) with no seat tiers, no AI add-on fees, no per-resolution surcharges layered on top.
Live in days, not months. Paste your URL, connect Shopify. No consultants, no implementation project, no middleware. Your brand voice and policies load automatically.
50% guarantee, money back. 50% autonomous resolution in 30 days or a full refund. We put skin in the game so you don't carry the risk.

AI that takes action. Not AI that surfaces articles and waits for your team.

Autonomous, not assistive. Richpanel AI resolves conversations independently: processes returns, updates orders, answers policy questions. It doesn't draft a reply and wait for a human to click send.
Learns from everything, not just your KB. Richpanel AI reads past conversations, order data, and policies. Not limited to a single knowledge base as its only source.
Built to scale. Unlimited inboxes, no per-agent pricing gates. When your volume doubles, your bill doesn't.
Guaranteed outcomes. 50% autonomous resolution in 30 days or every dollar back. Real resolution, measured on your tickets.

Built for customer support. Not IT ticketing with a CX skin.

CX-native from the ground up. Order context, brand voice, subscription management. Every feature exists for customer support, not adapted from IT ticketing.
AI that matches its promises. We guarantee 50% autonomous resolution in 30 days or your money back. Real numbers, measured on your tickets.
One integrated platform. Inbox, AI agents, analytics, and automations in a single product. No stitching together separate apps that don't talk to each other.
Token-based, not per-session. Pay for actual AI usage (~$0.40/conversation). No per-interaction charges that make AI cost unpredictable.

Cut Your Support Costs by 50% and Reduce Tickets by 50% – Guaranteed.

Trusted by brands doing $10B+ in GMV.

What you actually get

50% automation in 30 days. Refund if we miss.

Every CX team hits the same wall.

Real results from real brands.

Helpdesk + AI team, in one platform.

"But we already have a helpdesk. Switching is a pain."

Get up and running in a week.

We built an AI that builds the AI.

CX Manager the AI that builds the AI

Customer AI

Agent AI

QA Agent

Watch it handle a damage claim.

Built for teams that can't afford to get it wrong.

Hallucination-proof.

Enterprise-grade security.

Infinitely scalable.

Live in a week. 50% resolved by day 30.

Faster to live. Cheaper per ticket. Higher resolution rate.

50% resolved in 30 days. Or every dollar back.