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LeavingKustomer? We buy out your contract

Helpdesk + AI agents.
No seat minimums. No lock-in.

Resolve half your tickets in 30 days, or every dollar back. Start at any team size, monthly if you want.

Book a demo See the price math ↓
★★★★★ 4.7 on G2 · 4.8 on Shopify SOC 2 · HIPAA · GDPR audited 3,000+ brands

3,000+ brands run their support on Richpanel

Ridge Jones Road Pela Lomi Aloha Shinesty Wildgrain Kimberly-Clark
// heard on switch calls, echoed in public reviews

The cost stack tells the story.

LayerReported termWhat it means
Helpdesk8-seat floor reportedAnnual commitment
AI for customers+$0.60 reportedEach conversation touched
Copilot+$40/user reportedEvery month
Price pageQuote onlyNo public plan prices

Reported list terms from third-party pricing trackers, corroborated by public reviews and switch calls. Kustomer publishes no plan prices. July 2026.

// your team, your numbers

Put in your team. See the gap.

Two sliders. One live estimate.

Estimated monthly software billLive estimate
Per monthRichpanelKustomerreported
Seats$792$712
AI resolution$300$900
Agent copilotIncluded$320
Total per month$1,092$1,932
Estimated annual savings$10,080
43% lower
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Estimate from third-party reported prices, July 2026. Assumes 50% AI resolution. Richpanel: $99 per seat plus about $0.20 per AI conversation, $200 minimum, copilot included. Bring your quote for exact math.

// who actually does the work

Kustomer added AI as an add-on to its CRM. We rebuilt the helpdesk to be AI-native.

One operating loop, built around the work.

01 / CX Manager AI Configure

Writes playbooks and wires tools.

02 / Frontline AI Resolve

Handles repeat work end to end.

03 / QA AI Review

Checks every closed conversation.

04 / Your team Improve

Owns every eval and policy change.

// named operators, real numbers

Real outcomes, from operators you can call.

−70%
Cost per ticket That is about $500K back every year, and CSAT climbed from 88% to 96%.
Sean FrankCEO, Ridge
18 → 10
Agents, volume flat or up The implementation was pretty immediate, which actually shocked me.
Cody PlofkerCEO, Jones Road
63%
Of messages sent by AI Higher CSAT than the team: 4.39 vs 4.33.
AeonsPremium supplements brand
// the switching story

Locked into Kustomer? We buy out the contract.

Up to 100% of the remaining term when you switch. You never pay twice.

1

We move your data

Conversations, tags, macros, and history imported for you.

2

Kustomer stays live until we're verified

Keep serving customers. Cut over once.

3

The guarantee starts

50% in 30 days, or every dollar back.

See how the switch works The buyout and the guarantee both go in the contract.
// honest answers

What Kustomer switchers ask us.

How is Richpanel different from Kustomer?
Kustomer is a CRM-based helpdesk built for larger teams, with AI sold as metered add-ons on top of seat plans. Richpanel is the AI-native helpdesk: the AI team and the helpdesk are one product. A CX Manager AI reads your business and configures the agents, Tier 1 AI resolves tickets end to end, and your people handle the exceptions with an AI copilot included in the seat. There is no seat minimum, and the 50% resolution in 30 days money-back guarantee is attached to the AI.
What does Kustomer cost in 2026?
Kustomer does not publish pricing. As of July 2026 its pricing page asks you to complete an ROI assessment and wait for a sales quote. Third-party pricing trackers report list prices of $89 per seat per month on Enterprise and $139 on Ultimate, billed annually with an 8-seat minimum, plus AI for Customers at $0.60 per engaged conversation and AI for Reps at $40 per user per month. Treat those as reported list prices and confirm the current numbers with Kustomer directly.
How does Richpanel pricing compare?
$99 per seat per month on annual billing, $119 billed monthly, plus AI at about $0.20 per AI-resolved conversation with a $200 per month minimum. No seat minimums, and the copilot for human agents is included. On reported list prices, an 8-agent team handling 3,000 conversations a month with half resolved by AI lands around 40% lower on Richpanel, before any negotiation.
When is Kustomer the better fit?
Kustomer's CRM-first data model is genuinely deep: custom objects, custom attributes, and hundreds of brands in one org, with a unified customer timeline. If you are a large enterprise team that wants that data model at the center of support and you have the budget and patience for an enterprise implementation, Kustomer is a credible platform. Richpanel wins on AI economics, time to value, accessibility for small and mid-size teams, transparent published pricing, and the money-back resolution guarantee.
Can Richpanel take over mid-contract?
Yes. We buy out up to 100% of the remaining term of your existing helpdesk contract when you switch. Your Kustomer stays live until the Richpanel setup is verified, then you cut over once. You never pay twice.
What does the rollout look like?
Demo call (30 min): the AI builds a proof of concept live on your help center and a sample of recent tickets while you watch. Week 1 to 2: a bounded pilot with the eval framework exposed to your team. Week 3 to 4: full deployment across the action surface: refunds, exchanges, subscription and account edits. The 50% in 30 days money-back guarantee starts when you go live.
// bring your quote

Bring your Kustomer quote. We price against it, in writing.

See the AI on your data and the price against your quote.

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3,000+ brands SOC 2 Type II + HIPAA audited Founded 2020, profitable No credit card required