Why scaling e-commerce brands choose Richpanel over Kustomer?
Kustomer is a good choice if you are looking for a traditional helpdesk. Not a great option for an agile E-commerce business. Richpanel is built to solve problems that are unique to E-commerce CS teams.
Richpanel is truly rich in all that this program offers. It pulls every platform that customers use to contact our business into one place. Richpanel cuts down the time it takes for agents to collect information and provides self-service to the customers, reducing the number of messages coming in.
What makes Richpanel the obvious choice
Richpanel understands Ecommerce better than Kustomer. With powerful automations and deep integrations with your ecommerce tech stack, Richpanel is built to provide the defense that your support team needs against increasing ticket and order volume
Offer an Amazon-like customer self-service that would bring down ticket volumes by about 60%. You don’t need complicated AI to provide excellent customer service. Our flexible self-service automation module eliminates all repetitive queries unique to your business.
No more switching tabs between multiple platforms. With Richpanel, agents can resolve tickets from all channels and take actions against returns, refunds, order tracking and order edits from the same window. Kustomer doesn’t come with such deep integration capabilities out of the box and it can take weeks to set up custom configurations to perform the same actions that you can do in Richpanel from day 1.
With Multiple inbox views, usage of macros, customizable customer side bars, Richpanel makes it easy for agents to organize and prioritize customer queries.Customers also prefer the simplicity and intuitive interface of Richpanel. You can get started in a matter of hours.
See What leading E-commerce Brands have to say about their switch to Richpanel.
"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"
"We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option."
" I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half. "
Don't take our word for it
Hear from our customers who made the switch
Richpanel understands E-commerce and Customer service better than any other platform.
Have the right conversations with the right customer with complete customer history available to you in a single window. Start personalizing support at scale by creating self-service flows unique to the needs of your customers and your business. With Richpanel’s powerful routing capabilities, you can assign more complex queries to the right agents based on language, skills and availability.
How many tickets are closed by agents and self-service? What is our response time? What is the revenue made from support? Find answers to the questions that can improve support performance with Richpanel’s robust reporting capabilities. You can build custom dashboards or use the pre-built reports that are readily available in Richpanel out of the box to stay on top of your customer service performance.
Platform limitations shouldn’t define your CX strategy or hiring plans. Scale seamlessly with Richpanel without worrying about paying for add-ons, extra seats, or hiring an external agency to manage the tool.
You pay for what you use. We are designed to scale with you.
Looking to Migrate?
You are not alone. Nearly 50% of our customers have been there. We’re with you every step of your way - From migration, implementation, and beyond.
Migrate your current tickets to Richpanel and get up and running in no time
We offer contract buyouts if that’s stopping you from making the inevitable switch to Richpanel
Full onboarding support including a CX audit and setting up your self-service portal
White-gloved onboarding assistance which includes studying 200+ support scenarios and creating self-service flows before you go live.
Easily migrate from your outdated helpdesk. We also offer contract buyouts to help you not delay the inevitable switch.
Easily migrate your orders, customers and tickets into Richpanel.
We practice what we preach. Expect exceptionalcustomer support 24x7.