Why scaling e-commerce brands choose Richpanel over Kustomer?

Kustomer is a good choice if you are looking for a traditional helpdesk. Not a great option for an agile E-commerce business. Richpanel is built to solve problems that are unique to E-commerce CS teams.

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Richpanel powers some of the best E-commerce
customer service experiences

Richpanel is truly rich in all that this program offers. It pulls every platform that customers use to contact our business into one place. Richpanel cuts down the time it takes for agents to collect information and provides self-service to the customers, reducing the number of messages coming in.

Christina Ebersole
Manager, CX, Bumpboxx
We asked our customers who made the switch from Kustomer

What makes Richpanel the obvious choice

Richpanel understands Ecommerce better than Kustomer. With powerful automations and deep integrations with your ecommerce tech stack, Richpanel is built to provide the defense that your support team needs against increasing ticket and order volume

60% of tickets through self-service

Offer an Amazon-like customer self-service that would bring down ticket volumes by about 60%. You don’t need complicated AI to provide excellent customer service. Our flexible self-service automation module eliminates all repetitive queries unique to your business.

Deep Integrations with popular E-commerce tech

No more switching tabs between multiple platforms. With Richpanel, agents can resolve tickets from all channels and take actions against returns, refunds, order tracking and order edits from the same window. Kustomer doesn’t come with such deep integration capabilities out of the box and it can take weeks to set up custom configurations to perform the same actions that you can do in Richpanel from day 1.

Easiest to use, For agents and customers alike

With Multiple inbox views, usage of macros, customizable customer side bars, Richpanel makes it easy for agents to organize and prioritize customer queries.Customers also prefer the simplicity and intuitive interface of Richpanel. You can get started in a matter of hours.

Kustomer vs Richpanel

See What leading E-commerce Brands have to say about their switch to Richpanel.

95%
CSAT
9,000
Tickets closed with self-service
51%
Automated resolutions

"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"

Victoria Shanley
Director of Operations and Marketing
View Case Study
53%
Automated resolutions
90%
CSAT
20%
Self-Service to Revenue

"We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option."

James Oliver
CEO and Founder
View Case Study
50%
Automated Resolutions
98%
CSAT
20%
Conversations to Revenue

" I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half. "

Jason Kutasi
CEO
View Case Study

Don't take our word for it
Hear from our customers who made the switch

70%
Automated resolutions
90%
CSAT
12%
Converted service interactions
"Richpanel is pivotal in helping us improve our repeat customer rate. You want to retain customers for 5-10 years in the long term. You want to give them a great CX with quick and satisfying answers. Richpanel makes this a reality."
Jonathan Parker
CEO
View Case Study
60%
Automated resolutions
95%
CSAT
1 min
First response time
"The resolution rates for their self-service portal easily surpass the rates seen with other popular tools! Thanks to their easy migration process and intuitive interface we were able to keep a consistent UX despite increasing order volumes."
Alice Warren
Head of CX
View Case Study
95%
CSAT
9,000
Tickets closed with self-service
51%
Automated resolutions
"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"
Victoria Shanley
Director of Operations and Marketing
View Case Study
Feature

Richpanel understands E-commerce and Customer service better than any other platform.

Personalize at scale without burning out your agents

Have the right conversations with the right customer with complete customer history available to you in a single window. Start personalizing support at scale by creating self-service flows unique to the needs of your customers and your business. With Richpanel’s powerful routing capabilities, you can assign more complex queries to the right agents based on language, skills and availability.

Stay on top of your support performance

How many tickets are closed by agents and self-service? What is our response time? What is the revenue made from support? Find answers to the questions that can improve support performance with Richpanel’s robust reporting capabilities. You can build custom dashboards or use the pre-built reports that are readily available in Richpanel out of the box to stay on top of your customer service performance.

Built to Scale with you

Platform limitations shouldn’t define your CX strategy or hiring plans. Scale seamlessly with Richpanel without worrying about paying for add-ons, extra seats, or hiring an external agency to manage the tool.

You pay for what you use. We are designed to scale with you.

Kustomer vs Richpanel

Feature Comparison

Customer Self-service
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10/10
3/10
Order tracking
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Automated Returns
Contextual FAQs
Warranty Management
Customer Portal
Product Discovery Videos
Support Channels
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10/10
6/10
Email
SMS
LiveChat
Facebook & Instagram
Whatsapp
Voice
Agent Experience
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10/10
6/10
Macros
Limited
Insta Actions
Limited
Conversational Notes & Collaboration
Customisable dashboard layouts
Views and Filters
Limited
In-built Order Actions & Integrations
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10/10
6/10
Views and Filters Limited
Basic Order Actions
Sidebar
Customizable
Fixed layout
Live product Interactions
Subscription Management with Recharge
Advanced Order Actions like Edits, Returns, Refunds, Cancellations
Deep Integrations with Shopify, Woocommerce, Big commerce, Magento
Limited
Support Channel
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10/10
8/10
Email
SMS
LiveChat
Facebook & Instagram
Whatsapp
Customer Profile & Order Actions
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10/10
5/10
Access Order Data
Basic Order Actions
Sidebar
Customizable
Fixed layout
Live product Interactions
Subscription Management with Recharge
Advanced Order Actions
Common Queries

Looking to Migrate?

You are not alone. Nearly 50% of our customers have been there. We’re with you every step of your way - From migration, implementation, and beyond.

Go Live in 2 Day

Migrate your current tickets to Richpanel and get up and running in no time

Contract Buyouts

We offer contract buyouts if that’s stopping you from making the inevitable switch to Richpanel

White Gloved Onboarding

Full onboarding support including a CX audit and setting up your self-service portal

Go Live in Minutes, Not Days.

White-gloved onboarding assistance which includes studying 200+ support scenarios and creating self-service flows before you go live.

Stuck in a Contract? We'll Buy You Out.

Easily migrate from your outdated helpdesk. We also offer contract buyouts to help you not delay the inevitable switch.

Migrate All Your Data

Easily migrate your orders, customers and tickets into Richpanel.

24x5 Customer Service & implementation help

We practice what we preach. Expect exceptionalcustomer support 24x7.

Join the fastest growing Ecommerce brands

Get started for free!