Richpanel offers what Re:Amaze can’t.
Upgrade your customer support infrastructure with Richpanel. All-in-one customer support platform - Multi-Channel Helpdesk, Self-service portal, Live Chat, FAQs, and Reporting.
What are the key differentiators?
We believe the customer support teams deserve an upgrade.
An upgrade that changes how customer support is done and how CS teams are measured.
Lorem Ipsum is simply dummy text of the printing and typesetting industry 
Lorem Ipsum is simply dummy text of the printing and typesetting industry 
Why Customers Prefer Richpanel over
Re: Amaze
Customer expectations are evolving. Move beyond just basic live chat and tacky chatbots. Offer an intuitive self-service portal to minimize the repeat queries and a best-in-class helpdesk to improve agent productivity.
Customer support is a two-way stream. Post-purchase experience is a major factor in increasing the repeat purchase rate, which Re: Amaze doesn’t focus on.
Re: Amaze offers a basic live chat and a chatbot that customers are tired of. With Richpanel, you can offer a customized My Account section with contextualized FAQs, conversation history, and intuitive self-service flows. Deliver an Amazon-like experience out of the box.
Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent
Plastic Printers
superior self-service
Richpanel is not just a helpdesk, unlike Re: Amaze. We are an end-to-end customer support platform with a significant focus on customer self-service than just ticket management.
We do not want your agents to work on more tickets. Our focus is more on understanding why the ticket is created in the first place and how you can avoid it.
“ We reduced agent-handled interaction by more than 70%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team”
Julian, CEO
PAWZ
Delighting customers should be a delightful experience for your agents. The learning curve of using a support solution should be as minimal as it can get.
One of the primary reasons customers switch from Re:Amaze to Richpanel is for the UI and UX. Re: Amaze offers a standard Gmail-like interface that makes it relatable but doesn’t help when dealing with conversations from multiple channels and sometimes multiple stores.
“My team uses Richpanel and the result? We caught up on all of our customer correspondence in under 2 hours. It is extremely easy to use, and easy to tailor to our needs.”
Christina E - Customer Success Manager,
Bumpboxx
The Shopify integration of Re: Amaze is very primitive. The integration lets you access the order-related information for a particular customer from Shopify, but the breadth of information available and the number of actions you can take on a particular order is restricting.
With Richpanel, you can take all order actions that you would need as a customer support representative in one dashboard. You can also access customer insights such as order history, lifetime value, and purchase frequency.
“I looked at a number of apps on Shopify for my customer support team and Rich Panel hands down is the best. The user interface is amazing, the integration with my Shopify backend is seemless,”
Everylash
Why Customers Prefer Richpanel over
Re: Amaze
Customer expectations are evolving. Move beyond just basic live chat and tacky chatbots. Offer an intuitive self-service portal to minimize the repeat queries and a best-in-class helpdesk to improve agent productivity.
Customer support is a two-way stream. Post-purchase experience is a major factor in increasing the repeat purchase rate, which Re: Amaze doesn’t focus on.
Re: Amaze offers a basic live chat and a chatbot that customers are tired of. With Richpanel, you can offer a customized My Account section with contextualized FAQs, conversation history, and intuitive self-service flows. Deliver an amazon-like experience out of the box.
Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent
Plastic Printers
Richpanel is not just a helpdesk, unlike Re: Amaze. We are an end-to-end customer support platform with a significant focus on customer self-service than just ticket management.
We do not want your agents to work on more tickets. Our focus is more on understanding why the ticket is created in the first place and how you can avoid it.
“ We reduced agent-handled interaction by more than 70%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team”
Julian, CEO
PAWZ
Delighting customers should be a delightful experience for your agents. The learning curve of using a support solution should be as minimal as it can get.
One of the primary reasons customers switch from Re:Amaze to Richpanel is for the UI and UX. Re: Amaze offers a standard Gmail-like interface that makes it relatable but doesn’t help when dealing with conversations from multiple channels and sometimes multiple stores.
“My team uses Richpanel and the result? We caught up on all of our customer correspondence in under 2 hours. It is extremely easy to use, and easy to tailor to our needs.”
Christina E - Customer Success Manager, Bumpboxx
The Shopify integration of Re: Amaze is very primitive. The integration lets you access the order-related information for a particular customer from Shopify, but the breadth of information available and the number of actions you can take on a particular order is restricting.
With Richpanel, you can take all order actions that you would need as a customer support representative in one dashboard. You can also access customer insights such as order history, lifetime value, and purchase frequency.
“I looked at a number of apps on Shopify for my customer support team and Rich Panel hands down is the best. The user interface is amazing, the integration with my Shopify backend is seemless,”
Everylash
Get Started with Richpanel Today
Looking to Migrate?
We’re with you every step of your way - From migration, implementation, and beyond.
Migrate your current tickets to Richpanel and go live in less than 2 days
We also offer contract buyouts if that’s stopping you from making the inevitable switch to Richpanel
Full onboarding support including a CX audit and setting up your self-service portal
Don't take our word for it
See What leading E-commerce Brands have to say about their experience with Richpanel.
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Ready to Get Started?
- Personalised demo and a sandbox Environment for you to set up and get a feel of the product
- Free migration from your current help desk. Transfer all your current customer conversations so as to not lose context.
- White gloved onboarding. We will do an audit Of your customer tickets and suggest self-service flows you can implement
Ready to Get Started?
- Personalised demo and a sandbox Environment for you to set up and get a feel of the product
- Free migration from your current help desk. Transfer all your current customer conversations so as to not lose context.
- White gloved onboarding. We will do an audit Of your customer tickets and suggest self-service flows you can implement
