The #1 Re:Amaze Alternative

Richpanel offers what Re:Amaze can’t.

Upgrade your customer support infrastructure with Richpanel. All-in-one customer support platform - Multi-Channel Helpdesk, Self-service portal, Live Chat, FAQs, and Reporting.

Scaling E-Commerce Brands outgrow Gorgias
RE:AMAZE  vs RICHPANEL

What are the key differentiators? 

We believe the customer support teams deserve an upgrade.
An upgrade that changes how customer support is done and how CS teams are measured.

Live Chat
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Email Support
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Social Media Support
Customer Self-service
Shopify Integration
Limited
Automation Rules
Assignment and Routing Logic
Support Performance Reports
CSAT Surveys & Reporting
Revenue Reports

Why Customers Prefer Richpanel over
Re: Amaze

Customer expectations are evolving. Move beyond just basic live chat and tacky chatbots. Offer an intuitive self-service portal to minimize the repeat queries and a best-in-class helpdesk to improve agent productivity.

Richpanel obsesses over good customer experience. Re: Amaze doesn't

Customer support is a two-way stream. Post-purchase experience is a major factor in increasing the repeat purchase rate, which Re: Amaze doesn’t focus on.  

Re: Amaze offers a basic live chat and a chatbot that customers are tired of. With Richpanel, you can offer a customized My Account section with contextualized FAQs, conversation history, and intuitive self-service flows. Deliver an Amazon-like experience out of the box.

Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent

Plastic Printers
self-service
We minimize the workload through
superior self-service

Richpanel is not just a helpdesk, unlike Re: Amaze. We are an end-to-end customer support platform with a significant focus on customer self-service than just ticket management. 

We do not want your agents to work on more tickets. Our focus is more on understanding why the ticket is created in the first place and how you can avoid it.

“ We reduced agent-handled interaction by more than 70%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team”

Julian, CEO
PAWZ
agent-friendly platform
Richpanel is a more agent-friendly platform

Delighting customers should be a delightful experience for your agents. The learning curve of using a support solution should be as minimal as it can get.

One of the primary reasons customers switch from Re:Amaze to Richpanel is for the UI and UX. Re: Amaze offers a standard Gmail-like interface that makes it relatable but doesn’t help when dealing with conversations from multiple channels and sometimes multiple stores.

“My team uses Richpanel and the result? We caught up on all of our customer correspondence in under 2 hours. It is extremely easy to use, and easy to tailor to our needs.” 

Christina E - Customer Success Manager,
Bumpboxx
Richpanel Rating
Better Shopify Integration that enables faster ticket resolution

The Shopify integration of Re: Amaze is very primitive. The integration lets you access the order-related information for a particular customer from Shopify, but the breadth of information available and the number of actions you can take on a particular order is restricting.

With Richpanel, you can take all order actions that you would need as a customer support representative in one dashboard. You can also access customer insights such as order history, lifetime value, and purchase frequency.

“I looked at a number of apps on Shopify for my customer support team and Rich Panel hands down is the best. The user interface is amazing, the integration with my Shopify backend is seemless,”

Everylash
customer experience.

Why Customers Prefer Richpanel over
Re: Amaze

Customer expectations are evolving. Move beyond just basic live chat and tacky chatbots. Offer an intuitive self-service portal to minimize the repeat queries and a best-in-class helpdesk to improve agent productivity.

Reason 1
Richpanel obsesses over good customer experience 5:46

Customer support is a two-way stream. Post-purchase experience is a major factor in increasing the repeat purchase rate, which Re: Amaze doesn’t focus on.  

Re: Amaze offers a basic live chat and a chatbot that customers are tired of. With Richpanel, you can offer a customized My Account section with contextualized FAQs, conversation history, and intuitive self-service flows. Deliver an amazon-like experience out of the box.

Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent

Plastic Printers
Reason 2
We minimize the workload through superior self-service

Richpanel is not just a helpdesk, unlike Re: Amaze. We are an end-to-end customer support platform with a significant focus on customer self-service than just ticket management.

We do not want your agents to work on more tickets. Our focus is more on understanding why the ticket is created in the first place and how you can avoid it.

“ We reduced agent-handled interaction by more than 70%. The self-service portal is helping our customers resolve most of the queries and only redirecting the complex issues to our team”

Julian, CEO
PAWZ

Reason 3
Richpanel is a more agent-friendly platform.

Delighting customers should be a delightful experience for your agents. The learning curve of using a support solution should be as minimal as it can get.

One of the primary reasons customers switch from Re:Amaze to Richpanel is for the UI and UX. Re: Amaze offers a standard Gmail-like interface that makes it relatable but doesn’t help when dealing with conversations from multiple channels and sometimes multiple stores.

“My team uses Richpanel and the result? We caught up on all of our customer correspondence in under 2 hours. It is extremely easy to use, and easy to tailor to our needs.”

Christina E - Customer Success Manager, Bumpboxx
Reason 4
Better Shopify Integration that enables faster ticket resolution.

The Shopify integration of Re: Amaze is very primitive. The integration lets you access the order-related information for a particular customer from Shopify, but the breadth of information available and the number of actions you can take on a particular order is restricting.

With Richpanel, you can take all order actions that you would need as a customer support representative in one dashboard. You can also access customer insights such as order history, lifetime value, and purchase frequency.

“I looked at a number of apps on Shopify for my customer support team and Rich Panel hands down is the best. The user interface is amazing, the integration with my Shopify backend is seemless,”

Everylash

Get Started with Richpanel Today

Looking to Migrate?

We’re with you every step of your way - From migration, implementation, and beyond.

Go Live in 2 Days

Migrate your current tickets to Richpanel and go live in less than 2 days

Contract Buyouts

We also offer contract buyouts if that’s stopping you from making the inevitable switch to Richpanel

White Gloved Onboarding

Full onboarding support including a CX audit and setting up your self-service portal

Don't take our word for it

See What leading E-commerce Brands have to say about their experience with Richpanel.

"The best CRM I’ve used. Believe me! If you want the best E-commerce CRM, Richpanel is a highly recommended one. I've already used this for many years now and recommended it to my clients."
Watch Pilot
"This app has been really useful for our customer support team. We are now able to keep track of customer issues easily and the help desk feature is great for enabling customers to service themselves. The Richpanel customer support team is quick on answering questions and fixing bug issues."
Atlas Bars
"We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent. "
Plastic Printers
"Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more!"
Ra Optics
"The decision was easy to choose Richpanel! What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success."
Frenchie Bulldog
"We were early adopters of the platform and are extremely happy with their ability to deliver on projects and tasks. Currently, our Self Help features are able to close nearly 60% of all tickets with no agent interaction. We are big fans of Richpanel."
Pawz
"The possibilities with Self-service are absolutely limitless! No one came close to what this system could do alone for us! Our ticket volume ended up decreasing by 55%."
Puppy Dogs & Icecream

Ready to Get Started?

Request a Demo

Here is what you can expect:
  • Personalised demo and a sandbox Environment for you to set up  and get a feel of the product
  • Free migration from your current help desk. Transfer all your current customer conversations so as to not lose context.
  • White gloved onboarding. We will do an audit Of your customer tickets and suggest self-service flows you can implement
Request a Demo
Oops! Something went wrong while submitting the form.

Request a Demo

Ready to Get Started?

Request a Demo

Here is what you can expect:
  • Personalised demo and a sandbox Environment for you to set up  and get a feel of the product
  • Free migration from your current help desk. Transfer all your current customer conversations so as to not lose context.
  • White gloved onboarding. We will do an audit Of your customer tickets and suggest self-service flows you can implement
Request a Demo
Oops! Something went wrong while submitting the form.