Maximize agent productivity by automating all the redundant, repetitive tasks.
Don’t spend anytime manually trashing and archiving unwanted emails. Spam Filter Bots automatically detects and archives spam, marketing and transactional emails so agents don’t have to.
You could get thousands of comments on your social pages. Social Media Monitoring Bots automatically surfaces all queries that may need a response.
Example : product questions, purchase intents and negative comments.
Create rules to automatically tag tickets based on keywords, channels, language, order history and more.
“The self-service rates easily surpass the rates we have seen with other popular tools. We’ve automated 60% of tickets coming via our website, help center and live chat.”
Use combination of rules to detect query intent and send an automated response that could resolve the customer’s issue without agent involvement.
Configure bots to collect relevant info based on issue type. Help agents with all info needed for a one-touch resolution.
Manage email, live chat, sms, phone and social media from one place.
Resolve tickets faster with order data and personalized customer data inside the inbox.
Connect customers with the right team and agent.
Automate all redundant work and spend time where it matters.
Insights like revenue from support, speed of resolution, popular topics, CSAT, agent performance and more.
Get a unified view for all order, conversations and website visit history
Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.
Schedule a demo today and have our team walk you through the platform. For a test drive of Richpanel, we’ll set up everything during your trial period- including self-service flows, automation rules and assignment logic.