RETURNS AND EXCHANGES

Easy returns and exchanges

Integrate apps like Loop, Returnly, Aftership, and more to help customers manage returns from the same self-service portal.

Go live in 72 hours. Zero cost trial
Go live in 72 hours. Zero cost trial
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
return
return eligiblility
RETURNS ELIGIBILITY

Check eligibility for a return

Let customer’s quickly check eligibility before being redirected to the RMA portal. Eligibility based on days since purchase, items in order, etc.

customer expect
VIP EXPERIENCE

Your best customers expect a special treatment

Set more lenient return policies for your best customers. Let them know they are getting special treatment :)

integrations
INTEGRATIONS

Integrates with all popular Return Apps

Integrates with return apps like Returnly, Loop, Aftership, Happy Returns, Narvar. Don’t see your RMA app here? Let us know and we’ll add it.

login auto
AUTO LOGIN

Passwordless login experience for customers

Customers are logged in automatically on RMA, and taken directly on the specific order.

auto login
MANUAL RETURNS

Agent Handoff for manual returns and exchanges

Do you process returns and exchanges manually after agent review? Simply collect order details, items in question, reason for return and preferred refund method before agent hand off.

learn from returns
INTELLIGENCE

Learn from Returns

Add custom forms and questions to gather insights needed to improve products and minimize return rates

retention flows
RETENTION FLOWS

Turn refunds into Exchanges

When customers request a refund, change their minds by offering a gift card or exchange for a better offer.

Explore other capabilities

sent
Order Management

Help customers add/remove items, change shipping address with a Self-Service interface.

Learn more
return box
Returns and Exchanges

Integrate Returnly, Loop, Aftership, etc. to allow customers manage returns and exchanges inside Self-Service portal.

Learn more
help
Branded Help Center

Deploy a branded FAQ Help Center in minutes.

Learn more
account
Agent Hand off

Collect contextual data based on situation before agent hand off.

Learn more
customer workflows
Custom Workflows

Design custom flows to automate scenarios unique to your business.

Learn more
mail
Subscriptions Management

Let customers edit and change subscriptions from the Self-Service portal

Learn more
NO PAYMENTS & ZERO EFFORT

From demo to live in 1 week

Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.

Schedule a 30 min demo. If we are the right fit, we’ll set up everything during your trial - including self-service flows, automation rules and assignment logic.