With the Richpanel no-code builder, you can automate the most complex situations and make them self-serviceable.
We curate a number of self-service use cases from other brands in the template library. You can use these for your business or use them for inspiration.
Customers like Red Cat racing help users register for and make warranty claims via self-service.
Customers like TheProteinWorks ask users to give reason codes for each damaged item which is then reported to “xyz authority”
Customers like Outlet group collect leads for bulk orders and qualify them before routing to agents.
Convert refunds to exchanges by giving customers exciting offers.
Customers like Bumpboxx help customers troubleshoot their bluetooth device with how-to videos
Use Richpanel’s nested flows, conditional if-then statements and dynamic forms to create any flow for your business.
Build any number of nested flows to get to the root of the issue, collect relevant info and direct users to resolution.
Create custom fields including attachments, checkbox, drop-down. Route customers to the right answer or team based on their inputs.
Help customers add/remove items, change shipping address with a Self-Service interface.
Integrate Returnly, Loop, Aftership, etc. to allow customers manage returns and exchanges inside Self-Service portal.
Deploy a branded FAQ Help Center in minutes.
Collect contextual data based on situation before agent hand off.
Design custom flows to automate scenarios unique to your business.
Let customers edit and change subscriptions from the Self-Service portal
Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.
Schedule a 30 min demo. If we are the right fit, we’ll set up everything during your trial - including self-service flows, automation rules and assignment logic.