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customer
customer
thinx customer
puppy dogs customer
customer
customer
customer
bumboxx
natural foods
bumpboxx
natural food
bumboxx
natural foods
Key Result
60%
Automated Resolutions
1 Min
First Response Time
95%
CSAT

How Thinx delivered consistent CX despite massive Scale

Learn how Thinx cut tickets by half & improved CX by implementing self-service automation and a multi-channel inbox

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Key Result
69%
Automated Resolutions
<1 min
Resolution Time
96%
CSAT
Brute Force Training Achieved 69% Automated Resolutions
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Key Result
7 Min
First Response Time
11%
Conversations to Revenue
<1 Min
Resolution Time
How Bicycle Warehouse Streamlined their CX
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Key Result
55%
Automated Resolutions
9.5%
Conversations to Revenue
90%
CSAT
Alaskan King Crab Co didn't hire despite high growth
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Reviews

See what our customers have to say!

Richpanel Rating
"The best CRM I’ve used. Believe me! If you want the best E-commerce CRM, Richpanel is a highly recommended one. I've already used this for many years now and recommended it to my clients."
Watch Pilot
Richpanel Rating
"We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent. "
Plastic Printers
Richpanel Rating
"Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more!"
Ra Optics
Richpanel Rating
"The decision was easy to choose Richpanel! What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success."
Frenchie Bulldog
Richpanel Rating
"The possibilities with Self-service are absolutely limitless! No one came close to what this system could do alone for us! Our ticket volume ended up decreasing by 55%."
Puppy Dogs & Icecream
Key Result
60%
Automated Resolutions
1 Min
First Response Time
95%
CSAT
How Thinx delivered consistent CX despite massive Scale
Read Full Story
Key Result
50%
Automated Resolutions
20%
Conversations to Revenue
98%
CSAT
How PDIC used Richpanel to quadruple reorder rates
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Key Result
95%
CSAT
9,000
Tickets closed with self-service
51%
Automated resolutions
How Frenchie cut ticket volume by half
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Key Result
70%
Automated resolutions
90%
CSAT
12%
Conversations To Revenue
How Z Natural Made customer Service a Strategic Asset
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Key Result
40%
Automated resolutions
93%
CSAT
5 seconds
Median resolution time
How BumpBoxx resolves tickets in 5 Seconds!
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