Set up assignment rules to efficiently manage agent workload based on capacity, skills and language.
Setup rules based on language, location, type of inquiry and agent capacity to maximize agent productivity and reduce response times.
Choose how you distribute queries between available agents. Choose between round robin or based on agent’s available capacity.
Set aside separate capacity to customers coming via channels like live chat, sms and dms where customers expect immediate replies.
“The self-service rates easily surpass the rates we have seen with other popular tools. We’ve automated 60% of tickets coming via our website, help center and live chat.”
Set agent capacity per channel. Effeciently distribute workload between available agents.
Manage email, live chat, sms, phone and social media from one place.
Resolve tickets faster with order data and personalized customer data inside the inbox.
Connect customers with the right team and agent.
Automate all redundant work and spend time where it matters.
Insights like revenue from support, speed of resolution, popular topics, CSAT, agent performance and more.
Get a unified view for all order, conversations and website visit history
Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.
Schedule a demo today and have our team walk you through the platform. For a test drive of Richpanel, we’ll set up everything during your trial period- including self-service flows, automation rules and assignment logic.