We rebuild your setup.
Every conversation, macro, tag, routing rule, SLA, and automation comes over, along with your commerce platform, subscriptions, shipping, and payment integrations. You do not start from a blank account.
Switch helpdesks.Keep serving customers.
We rebuild your Gorgias or Zendesk setup, move every ticket and workflow, then take you live. Your team keeps working while we handle the switch.
About 2 weeksTypical time to go live for a growing support team.
Zero downtimeYour old helpdesk stays live until Richpanel is verified.
No double paymentWe can buy out your remaining contract when you switch.
Your team works.
Our team moves everything.
Your helpdesk stays live.
Real traffic keeps flowing through your current helpdesk while we build and test Richpanel. Your customers and agents keep working normally.
You switch only when it is proven.
We verify your data, train your team, and test the AI on your hardest tickets. Nothing gets cancelled until you sign off on the new system.
“It’s super easy to switch. They take care of data migration, staff training, all that good stuff. So, you can go live in under 14 days.”Cody Plofker, CEO · Jones Road Beauty
How big is
your support team?
Under 30 agents
Live in 2 weeks.We do the white-glove migration.
The fast path for growing teams. See your AI built live on the call, see the ROI on your numbers, then try it free for 2 weeks. We migrate everything, and you move to a paid plan only when you are ready.
2 weeks · free
Inside the free trial.
Day 1
Your tickets move in
Tickets, replies, macros, and tags come over in one click. Your team keeps working. Nothing breaks.
Day 5
We train your team
We walk your agents through the new inbox and answer every question, live.
Day 7
AI goes live in copilot mode
It learns from your past chats and drafts every reply. Your team approves each one before it sends.
Day 14
AI goes fully autonomous
You switch it on. It resolves most tickets on its own. Your team handles the rest.
See it on your store
Free for 2 weeks · A real person runs your setup
30+ agents
We recommend youstart with a pilot.
A big team shouldn't sign an annual contract on a demo. So we prove it on your real tickets first. You set the goal. You only sign once we hit it. Most teams go live in about 8 weeks.
8 weeks · recommended
Inside the pilot.
Weeks 1–2
Data migration and AI setup
We import your full history and connect your tools. The CX Manager AI learns your policies and brand voice. Your old tool keeps running, so nothing stops.
Weeks 1–2
Change management and team training
We train your agents and run the rollout, so your team adopts the new inbox instead of fighting it. Their job gets easier, not smaller.
Weeks 3–4
AI runs in copilot mode
The AI drafts every reply. Your team approves each one before it sends. The AI learns your way as it goes.
Weeks 5–8
AI goes autonomous, measured against your goal
The AI resolves the ticket types you approved and escalates the rest. A live dashboard tracks your goal in real time.
The decision
Go live, or get every dollar back
Hit your goal and the pilot becomes your contract. We buy out your old one, so you never pay twice. Miss it, and you get every dollar back.
Get started with a pilot
You set the goal · SOC 2, HIPAA, and GDPR audited · A dedicated manager runs your rollout