Pique lets AI close about 37% of support.
Pique’s AI closes about 37% of support at 4.75 CSAT, near the team’s 4.84. Its median first response is 27 seconds, against 6.8 hours in the human queue.
4.7 on G2
4.8 on Shopify
~37%Of support closed by AI.
27 secMedian first response, from 6.8 hours.
4.75/5AI CSAT, near the team’s 4.84.
Manual. Copilot. Autonomous.
One channel at a time. Chat went first, then email, watched at every step.
Stage 1
Manual
The team trained the AI on real scenarios and a deep knowledge base.
Stage 2
Copilot
AI drafted while the team reviewed, corrected and tightened the boundaries.
Stage 3
Autonomous
Routine chat and email moved to AI. People kept the exceptions.
“The AI took the transactional tickets off our plate. Our people now spend their time on the complex cases and the projects that serve the whole customer experience.”
GraceCustomer Experience, Pique
A third of the queue moved. Quality stayed.
The AI owns
The transactional work
Order status and product questions, resolved about twice as fast as the human queue.
The team owns
Risk and nuance
Compliance, cancellations, regulatory questions and complex cases stay human.
From Pique’s live Richpanel reporting. Raw counts stay confidential.
Same setup, on your tickets. Or every dollar back.
50%
AI automation in 30 days
30%
lower total bill
In writing, from day one.
$0
risk to you
Full refund if we miss.
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Miss either number, every dollar back.