Helpdesk
$99per seat
per month
per month
No per-ticket fees.
Your helpdesk and AI.
One plan.
50% automated in 30 days.
Or your money back.
AI agents
~$0.20per AI handled conversation
i
A conversation is the whole thread, not each reply. Cost depends on token use. The 15x and 5x comparisons use annual rates per resolution.
~15x cheaper than a human.
~5x cheaper than other AI.See live costs by model →
Included in your plan.
Helpdesk
- Customer and order history.
- All your brands in one workspace.
- Migration handled for you.
More included
- Email, chat, social, SMS and WhatsApp.
- Assignment rules, teams and multi-brand queues.
- CSAT, team, revenue and custom reports.
- Macros, saved views, internal notes and custom fields.
AI agents
- Order and subscription updates.
- Your rules, with human handoff.
- Copilot for your team.
More included
- Choose your model and budget. Claude, GPT or Gemini.
More included in your plan.
QA AI
No add-on fee
AI usage billed on your shared token meter.
Reviews every conversation. Finds gaps.
What's included
- Ranks every miss by how often it happens
- Feeds every fix back into better AI replies
Social Media Agent
No add-on fee
AI usage: about $0.05 per conversation.
Answers comments and DMs. Hides spam.
What's included
- Runs 24/7
- Organic posts and paid ads
- Escalates to your team when unsure
Self-Service Portal
No add-on fee
AI usage billed on your shared token meter.
Customers track and update their orders.
What's included
- Branded help center and FAQs
- Self-serve returns, exchanges and cancellations
Returns & Exchanges
From $99 / month
Paid add-on for ecommerce.
10% better exchange ratio in 60 days.
Or your money back.
What's included
- Automated return and exchange policies
- Shop Now exchanges and bonus store credit
- Carrier rate shopping and fraud prevention
- Labels funded by Returns Protection at checkout
70%Lower cost per ticket.
“About $500K back every year, and CSAT climbed from 88% to 96%.”
50%AI automation
in 30 days.
in 30 days.
30%Lower total bill.
In your contract.
In your contract.
Compared with your current AI layer plus helpdesk bill. Eligibility and terms apply. Read the guarantee.
Pricing questions.
How is AI usage billed?
AI uses tokens, billed at $0.50 per credit annually. About $0.20 covers a whole conversation, not each reply.
Cost varies by model and token use. There is no separate resolution fee.
What is the minimum spend?
AI starts at $200 per month, with top-ups in $100 blocks. One helpdesk seat plus the AI minimum starts at $299 per month on an annual commitment.
Can I buy just the helpdesk?
Every plan includes both helpdesk seats and metered AI usage.
What changes with monthly billing?
Monthly commitment is $119 per helpdesk seat and $0.60 per AI credit. Annual commitment is $99 per seat and $0.50 per credit. The AI minimum remains $200 per month.
How are add-ons billed?
QA AI, Social Media AI and Self-Service Portal have no add-on fee. AI usage is billed on your shared token meter.
Social Media AI costs about $0.05 per conversation. Returns & Exchanges starts at $99 per month.
What if we are locked into another helpdesk?
We handle the migration and can cover up to 100% of your remaining helpdesk contract. See the migration plan.
What about larger support teams?
Above 100,000 conversations per month, we offer custom platform pricing. Book a demo to work through your volume and requirements.
Leave with your exact number.
Bring your volume and team size.