AI support agents · built for your business

Hire the AI team that finishes the job.

Richpanel saves sales, issues store credit, swaps products, changes delivery addresses, manages subscriptions, and resolves repeat questions end to end. Your people handle the exceptions.

Book my 20-min demo

50% resolved in 30 days or money back · about $0.20 per conversation · trusted by 3,000+ brands

The manager
CX Manager AI
Sets up agents, updates policies, monitors quality
Customer AI
Your frontline. Resolves conversations, follows SOPs, escalates when unsure.
50%
autonomous resolution
Copilot AI
Your team's copilot. Auto-research, draft replies, execute actions.
5x
agent throughput
QA AI
Independent evaluator. QCs every conversation, sends findings back to the CX Manager.
100%
conversations reviewed

The work

Every other AI replies. Richpanel resolves.

It reads the customer, checks the right system, takes the approved action, and closes the loop. No human lookup hiding behind an instant reply.

  • TrackingOrder status checks answered instantly with live carrier context.
  • RetentionSubscription cancellations handled with policy-safe save offers and escalation rules.
  • RefundsDamage claims verified, routed, and resolved without a human lookup.
  • SalesProduct recommendations made from customer context, catalog data, and brand policy.
JL
Jasmine Lee
Subscription · monthly
AI resolving

Day zero

Trained on your business before its first ticket.

The CX Manager AI studies your past tickets, reviews, community conversations, help center, and product catalog. Then it writes the SOPs, escalation rules, and QA rubric every agent follows.

Richpanel / CX Manager AI
Researching
CX Manager · researching your business
Importing from your existing helpdesk
386,412past tickets imported
#2847Where is my order?Tracking
#2846Pause my next boxSubscription
#2845Refund please, arrived damagedRefund
#2844Wrong flavor in this deliveryLogistics
#2843Cancel my subscriptionRetention
Analyzing Trustpilot reviews
1,247reviews · brand voice extracted
★★★★★ 4.6 average rating
Sarah M. ★★★★★
“Worth every penny, felt like talking to a real person who actually listens.”
Marcus T. ★★★★★
“Hands-down the best support I’ve ever had. Refund processed in two minutes.”
Scanning Reddit threads
84threads · objections + pain points
u/anon_2847 · r/category
“Anyone else find the chocolate flavor too earthy? Considering switching brands…”
▲ 142 upvotes
u/wellness_dad · r/category
“Pro tip: their vanilla bean blend is way better than the original chocolate.”
▲ 87 upvotes
u/jamielee · r/category
“Is the auto-renew confusing for anyone else? Got billed twice last month.”
▲ 53 upvotes
Ingesting your help center & product guides
24articles · all your policies
📦Returns & refunds
🚚Shipping windows
🔄Subscription pause
💳Payment issues
🥦Product FAQ
⏳Order changes
Research pass 4 sources connected
Past tickets, reviews, communities, and your help center become the operating manual for every AI agent.

Control, not blind faith

When it isn't certain, it doesn't guess.

Four independent layers stand between the AI and a wrong answer.

  1. 01 Before go-live

    Strict evals

    Every model clears thousands of battle-tested simulations before it serves a single customer.

  2. 02 At runtime

    In-flight guardrails

    Real-time guardrails keep every reply inside your policies, and never let the AI touch PII or credentials.

  3. 03 Before every reply

    A second AI reviews

    A separate QA layer checks every response before it reaches your customer. Two systems checking each other.

  4. 04 When unsure

    Escalate, never guess

    If confidence drops, it routes to a human. Every time. No best guesses that cost you a customer.

Richpanel / Tool permissions
Policy controls
Tool permissions, every tool the AI can touch, with explicit allow or require-approval per action
Write access 5 actions require approval
Every tool the AI can touch, read-only or write, with explicit allow and require-approval rules.

Your rollout

You decide how much autonomy it earns.

Begin with drafts your team approves. Move to supervised sending, then autonomous resolution, one channel and action at a time.

Richpanel / AI agent workspace
Supervised mode
Richpanel AI agent researches an order, drafts the customer reply, adds tags, and queues the conversation for human approval
Approval queue Review ready · 8 sec

Every dollar of risk stays on us, not you. 50% resolution in 30 days, guaranteed. Or every dollar back.

Manage all your brands from one AI support workspace.

Each brand keeps its own voice, policies, SOPs, and permissions. Your team manages everything in one place.

See multi-brand support

It improves

Every miss makes the next answer better.

QA AI reviews every conversation. It separates agent mistakes from missing SOPs and missing tools, then gives your CX Manager AI the exact fix to make.

01
AI Missteps
"Had instructions, didn't follow them."
Your SOPs were clear. The AI just missed the mark. We flag the deviation so you can monitor or retrain.
02
SOP Gaps
"Customer asked something with no playbook."
No SOP covers this scenario. We surface the gap and suggest what to write, so next time the AI knows.
03
Missing Tools
"Agent checked a system the AI can't access."
Your agents had to look something up manually. We flag the integration opportunity so you can extend your AI's reach.
Richpanel / Learning insights
Auto-learning on
Learning insights: AI found 23 unnecessary escalations, one click to wire a tool and gain +9% auto-resolution
Improvement found +9% auto-resolution
Where every learning lands: tracked, scored, and ready to apply.

In production

Not a lab demo. Real support volume.

63%of support volume handled by AI
4.39AI CSAT, above the 4.33 team-wide score
~5full-time roles worth of capacity freed

Aeons · AI impact report · Apr 21 to May 26Read the case study →

The human side

The AI handles the repeat work. Your team keeps the controls.

Every escalation lands in the same helpdesk with the full customer history, research, draft, and recommended next action ready.

See the helpdesk your team works in →

The guarantee

50% resolution.30 days.

Or every dollar back.

We configure Richpanel on your real policies and integrations. If it doesn't autonomously resolve at least half your conversations within 30 days, you get every dollar back. No proration. No loopholes.

Book my 20-min demo

SOC 2 + HIPAA audited · GDPR compliant

50%minimum autonomous resolution
30days to prove it
100%of your money back