Platform that combines the best of AI and humans to respond faster, manage all channels & scale your customer service.
AI drafts accurate and personalized replies for each inquiry. Ditch the generic macros.
AI takes on the busywork, freeing up your agents to double their output without breaking a sweat.
AI takes on the busywork, freeing up your agents to double their output without adding more team members.
Always offers reliable answers by referring your best conversations. Doesn’t guess or hallucinate.
Use our breakthrough AI to cut down response times and help every agent respond like your star agent.
Create customer trust with every support interaction and boost retention.
Get straightforward, all-inclusive price without unexpected fees or extras.
Access data from your favourite Ecommerce apps directly in the inbox.
Our free trial support is better than their enterprise support.
We've got your back 24/5, day or night.
Manage email, chat & social media from one app
Get the BASE plan with 3 users for only $9/month
Get the BASE plan with 3 users for only $9/month
Our product is not gated behind multiple sales calls. You can start a Richpanel trial today.
Our data importer tools, agent onboarding guide help brands to go live in just a couple of days.
No long contracts, no minimum seats, no strings attached.
We get it, moving sucks. You have to spend time in the setup, migrate your data and convince your team - which is never easy!
We built tools & resources specifically to make it easier for you to switch:
Easily migrate your data
Richpanel's migration wizard will seamlessly import your data from help desks like Zendesk, Gorgias, Help Scout and Kustomer.
Learn the platform in an hour
These snappy videos are your express train to mastering Richpanel. Get your team from newbie to ninja in less than 60 minutes.
Setup in a snap
We built this Onboarding Guide, derived from our experience with 2,000+ brands, you will be up and running in a day.
Stuck in a contract?
Good things shouldn't have to wait just because you are in a contract. Checkout our buyout program here.
Still hesitant? Relax, we've got you!
We've got your back every step of the way. Making the switch to Richpanel isn’t just moving helpdesks, it’s upgrading to first-class customer support. Let us guide you through migrations, automations, and everything in between.
Let customers manage orders & get instant answers with a customer portal. This means fewer requests for your team to handle.
Enhance your team's capabilities with an AI assistants that learns from your best interactions. Writes human-like responses, summarises chats, and automates work.
Let customers manage orders & get instant answers with a Self Service. This means fewer requests for your team to handle.
Enhance your team's capabilities with an AI assistant that learns from your best interactions. Writes human-like responses, summarises chats, and automates work.
What merchants think
Merchants highly recommend this app for its superior CRM features, user-friendly interface, and seamless integrations. They appreciate the responsive live chat support, AI-assisted draft responses, and the ability to view customer carts. The app's integration with Aircall is praised for recording and logging conversations. The self-service portal and chat box have significantly reduced customer queries, while the analytics and reporting tools have improved support strategies. The direct connection to Shopify for order updates and refunds is also valued. The app's customer service is commended for quick issue resolution and the self-help features have reduced human interaction by up to 40%.
January 12, 2024
Richpanel has been a game-changer for our customer service team. It has made ticket handling faster and more efficient, thanks to its user-friendly interface and smart automation features. The analytics and reporting tools have also helped us improve our support strategy. Highly recommended!
November 19, 2023
best CRM I've used yet. I've used all the big ones and this one seems to be the cleanest and nicest looking. most intuitive UX and makes work efficient. seamless integrations. to me, it's like the Apple of CRMs. not anything wrong per say with others but there's a reason apple is as big as it is.
October 13, 2023
Richpanel is a great app for customer management. We use it intensively and whenever there was an issue it was solved very quick by the fantastic team. New features and requests were implemented quickly (like 2FA). Surely we would choose Richpanel for every new project we start. Big recommendation! Thanks!
February 17, 2023
Not only is Richpanel a breath of fresh air, the support is absolutely incredible! The shopify integration is second to none, and the self service is already handling more than half of all the customer support we used to have to interact with manually! We're literally saving a fortune and it's only installed a week!
August 17, 2021
Richpanel has been instrumental in simplifying our customer service experience for our employees and our customers. The self service tool has reduced our unnecessary phone calls by about 65% since the start of our integration, and has empowered our customers to find and edit their orders and information without having to call us or email us. . Love Richpanel!
December 14, 2020
I would give this app 10 stars if I could! Very easy to understand and easy to use. It takes the headache out of the customer service emails. the feature I like the most is the order number gets pulled on the right-hand side of the customer's emails once you open them. You can reply to customers with just a few clicks. No need to write entire email reply. A top of the line app!