Automate 40-70% of your tickets with self-service
Automate most of the tasks so customers don’t need to contact you in the first place. Greatly increase customer satisfaction while reducing agent case loads.
- Reduce the demand on support agents by 40-70%
- Greatly increase customer satisfaction
- 80%+ clients go live in just a week!
Celebrated by brands and loved by their customers!
Richpanel is the momentum leader in the Customer Service Software category for 2023. Ranked #1 in Best meets requirements and #1 in Easiest to do business with.
5,000 tickets/mo → 2,500 tickets/mo. After 1 year of Richpanel.
Saved $100K+ by cutting down outsourced agents. $30M Annual Sales.
Building customer trust w/ self-service. $100M+ Annual Sales.
How it works
Identify reasons for contact
We import thousands of tickets into our AI engine and use regression models to help identify why customers contact you. What they hate about your CX and what they love. This is a great foundational step for setting up your tech stack with the right objectives.
Self-service that’s light years ahead
Zendesk bots are painful to build and fail to reach any meaningful self-service rates. Most customers we spoke with had single digit rates and customers were frustrated with their bots.
We took inspiration from Amazon’s My Account section and created a novel self-service portal that delivers 40-70% resolution rates.
Works with any cart platform
Plug-n-play integrations and option to integrate custom cart using APIs
How it works
Understand why customers contact you
Powerful analytics to help you understand the reason for contact and generate ideas for automation.
Turn these contacts into self-service flows
Use the drag and drop builder to create self service flows for your most frequent customer service questions.
Integrate with your existing Help Desk
There’s no need for you to train your agents on a new Help Desk tool. Simply plug Richpanel on top of your existing Help Desk.
Understand why customers contact you
Powerful analytics to help you understand the reason for contact and generate ideas for automation.
Turn these contacts into self-service flows
Use the drag and drop builder to create self service flows for your most frequent customer service questions.
Integrate with your existing Help Desk
There’s no need for you to train your agents on a new Help Desk tool. Simply plug Richpanel on top of your existing Help Desk.
Self-service that works everywhere, not just on live chat
Give customers the opportunity to resolve before starting a live chat. Provide 24x7 customer service for all common issues without involving agents.
A help center that goes beyond FAQs. Let customers manage orders, do returns, cancellations and manage subscriptions.
Stop sending those generic auto-responders. Send a dynamically generated self-service email that is populated with customer’s order data and give them an opportunity to resolve the issue instantly.
Customers get an custom-generate link to their self-service help center each time they text you. The link auto logs them in to the portal.
Not ready to migrate from Zendesk?
If you want to use Richpanel self-service with your existing help desk - you can! No need to train your agents on a new tool. Plug Richpanel into your existing Help Desk.
Want to use the Richpanel Help Desk?
Replace Zendesk completely with a help desk that’s built for speed. Easy to use UI and customer context helps agents resolve faster without switching tabs.
Better product, even better pricing
We made Richpanel affordable for businesses of all sizes.
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Stuck in a contract? We’ll buy you out!
Great things don’t have to wait just because you are in a contract. Check our contract buy out program.
Integrates with your entire tech stack
Want to automate scenarios that require taking actions across multiple apps? Richpanel has prebuilt integrations with 20+ apps and provides a powerful APIs to connect more.
Impressive results achieved in first month
At our peak - we would get 5,000 tickets per month. And now [after Richpanel] the max we get is 2,000 to 2,500 tickets per month. It’s like half of what we used to get!
We cut the outsourced support agents by half and saved $100K in salaries.
Richpanel helped remove the need for holiday staffing by solving 40% of issues before the customer needs to talk to a representative.
Works with any cart platform
Plug-n-play integrations and option to integrate custom cart using APIs
QnA with CEO of Richpanel
Amit: Zendesk is a horizontal product and can be used by any business. Richpanel is purpose built for Ecommerce. If you are an Ecom business - Richpanel is way better!
If your business is any other than ecommerce - take Zendesk. Richpanel should not be in your consideration set. Also check out Intercom, Freshdesk and Help Scout if you are a SMB business with less than 1,000 employees or less than 100 agents. If you are looking for an enterprise solution and have more than 100+ agents, check Saleforce Service Cloud and Sprinklr.
Amit: We are newer, founded in 2020. And I’m not a great marketer. I’m learning. I intend to publish more, do more marketing this year. We have an exciting year planned which includes making cutting-edge free tools, publish genuinely helpful content and do more case studies. That’s how we’ll earn your trust. You will hear about Richpanel more often now!
Amit: Zendesk is the grand daddy of all Help Desk solutions :) As per builtwith, they have 243K installs! They were sold for $10B to a private equity firm in June. Funny story - they rejected an offer of $17B in February. The CEO didn’t want to sell and I respected his decision. He was forced by his investors. So you have to be very very careful who you take money from. I digress!
And Richpanel has 1,823 sites as of this writing. I hope to tripe that number in 12 months.
P.S: Builtwith is a crawler that crawls website to detect the technologies the website is using. You can put any competitor URL there and see what tech they use :)
Amit: Yes! Amazon has done it using their My Account Section. Uber has done it using their help center. You can edit/cancel/return orders in Amazon. You can even manage subscriptions and Kindle books on the My Account section of Amazon. Richpanel gives you similar capabilities on your site.
Amit: Around 1 week. Your account comes loaded with defaults that will suffice most common use cases like order tracking, returns, cancelations, order edits. But you’ll need to configure your policy, return windows, integrations, train your team on a new tool. So it takes a week to set up and running.
Amit: You! We don’t have you as a customer. We are great at what we do. We have an awesome product and even better team to support you. We’d love the opportunity to earn your business. Book a demo with my team here. I join around 20 demos per week. So I hope to speak with you !
QnA with the CEO of Richpanel
If your business is any other than ecommerce - take Zendesk. Richpanel should not be in your consideration set. Also check out Intercom, Freshdesk and Help Scout if you are a SMB business with less than 1,000 employees or less than 100 agents. If you are looking for an enterprise solution and have more than 100+ agents, check Saleforce Service Cloud and Sprinklr.
And Richpanel has 1,823 sites as of this writing. I hope to tripe that number in 12 months.
P.S: Builtwith is a crawler that crawls website to detect the technologies the website is using. You can put any competitor URL there and see what tech they use :)
Ready to learn more?
Our team of CX consultants would be happy to show you a demo or answer questions.
