Give agents all context for a one-touch resolution
Design custom forms to get all necessary input for a quick, hassle-free resolution.
Avoid the back and forth
Create custom fields to collect necessary input depending on the context. No need to send multiple follow ups to customers and wait for their response.
Never ask customers to repeat themselves
Don’t send customers to their emails to look for order#. Pre-fill data for customers and minimize friction by presenting them with easy options to select from.
No one came close to what this system could do for us! Our volume ended up decreasing by 55%. You can showcase different questions and provide different replies if the order contains a specific SKU, a specific tag, if the order is fulfilled/unfulfilled, and so much more….
Build customer profiles
When customer’s provide you info like DOB, Preferences, Height, Weight, etc- save them in customer’s profile for future reference. Send data to your email and SMS marketing app.
Assign tickets to the right team
Use form data to determine the best team or agent for the customer.
Use form data in macros and API calls
Use form data inside canned responses and to make API calls to other systems.
Explore other capabilities
Help customers add/remove items, change shipping address with a Self-Service interface.
Integrate Returnly, Loop, Aftership, etc. to allow customers manage returns and exchanges inside Self-Service portal.
Deploy a branded FAQ Help Center in minutes.
Collect contextual data based on situation before agent hand off.
Design custom flows to automate scenarios unique to your business.
Let customers edit and change subscriptions from the Self-Service portal
From demo to live in 1 week
Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.
Schedule a 30 min demo. If we are the right fit, we’ll set up everything during your trial - including self-service flows, automation rules and assignment logic.