AI native helpdesk

Hire an AI support team. And the helpdesk you work in.

9,180 resolved in the last hour across 2,000+ brands

Richpanel resolves refunds, order tracking, subscriptions, cancellations, and the repeat tickets that bury CX teams. Your people stay in control of the exceptions.

See it on your tickets

Live in 2 weeks
50% guaranteed in 30 days
No engineering
SOC 2 + HIPAA-audited

Richpanel shared inbox: an Instrument Serif headline reads 891 resolved by AI agent, 393 with your team, 9,909 closed. Below it, seven conversations from the live inbox. Five are tagged with a green Resolved by AI or Saved by AI badge on the right (return, replacement, subscription save, address change, product recommendation). Two are tagged with a human pill showing Maya and Diego working (bulk order, wholesale partnership)

The AI team resolves routine tickets end to end, using the same tools your agents use.

Your team handles exceptions, with a copilot drafting, researching, and summarizing.

The helpdesk is the shared workspace where humans and AI work together.

Traditional helpdesks are outdated.

Your team is juggling multiple tools just to answer one customer.
Your costs scale linearly with every spike in volume.
You struggle to staff for peak seasons, launches, and surprise backlogs.
You tried AI, but it hallucinated, so your team double checked every reply.
Your best people are drowning in admin work instead of improving support.

The new model

Meet the AI Native Helpdesk

An AI team works alongside your humans, resolving repeat work while your team handles the moments that need judgment.

Manager

CX Manager AI

Builds playbooks, assigns work, monitors quality

Frontline AI

Resolves routine conversations, follows policies, escalates when unsure.

70–80%

autonomous resolution

Copilot AI

Researches, drafts replies, and executes actions for human agents.

agent throughput

QA AI

Reviews every conversation and feeds misses back into policy.

100%

conversations reviewed

Your team handles the moments that need judgment. The AI team handles the repeat work.

Real brands, real queue relief.

70%

lower cost per ticket

Our cost per ticket dropped around 70%, $500K in annual savings. CSAT went from 88% to 96% and held.

Sean Frank

CEO, The Ridge

FTEs reallocated

Last BFCM, for the first time in years, we had zero backlog after the holiday surge. They had us live in under 2 weeks. My team handled the busiest time of the year without breaking a sweat.

Cody Plofker

CEO, Jones Road Beauty

50%

SaaS cost savings

50% cost savings. CSAT held at 90%+. Trustpilot lifted from 2.2 to 4.4, organic.

Matt Bertulli

Co-founder & CEO, Pela

Karta Ventures

72%

fewer tickets

Moved three brands over. One saw a 72% drop in ticket volume. Zero migration issues.

Mehtab S. Bhogal

Co-founder & CEO, Karta Ventures

Watch the AI resolve the work, not just draft replies.

TrackingOrder status checks answered instantly with live carrier context.
RetentionSubscription cancellations handled with policy-safe save offers and escalation rules.
RefundsDamage claims verified, routed, and resolved without a human lookup.
SalesProduct recommendations made from customer context, catalog data, and brand policy.

Richpanel · Live Conversation

AI resolving

Uses the stack your team already runs on.

SShopify
GGoogle Sheets
RRecharge
LLoop Returns
AAfterShip
aAmazon
SShipStation
RRedo
SSkio
LLoop Subscriptions
+ 40 more

What changes when the AI team starts.

70-80%Autonomous at maturity50% autonomous resolution is guaranteed by day 30.

~$0.30Per conversationCompared with $2 to $10 for a human-handled reply.

8 secFirst replyOn every channel, around the clock.

4.7 / 5AI-resolved CSATCustomers still get fast, accurate answers.

“We already have a helpdesk. Switching cannot become another project.”

Your team keeps answering while we move the system. Tickets, macros, tags, routing rules, users, and history come over in parallel.

Settings · Integrations · Helpdesk migration. Importing from Zendesk (acme.zendesk.com): 482,000 conversations at 37 percent, ~2 hours remaining. Tags 140 of 140 done, Custom fields 28 of 28 done, Users 23 of 100 in progress, Macros queued, Conversations pending, Internal notes pending.

Get up and running in 2 weeks.

Day 1: Your support history starts moving.

Tickets, custom fields, routing rules, macros, internal notes, and users move through API import while your team keeps answering.

Day 3: Your AI works real tickets in pilot.

The CX Manager AI learns your site, drafts SOPs, wires tools, and tests itself against historical conversations. You do not start from zero.

Day 7: Your team is trained and ready to switch.

Your Implementation Manager owns training, QA, and go-live. You see the AI in pilot before you flip the switch.

Switching from Gorgias or Zendesk? We migrate 40 to 60 brands per month from these platforms. Tickets, macros, tags, users, and history come with you.

See the migration plan

One helpdesk for humans, AI agents, and quality control.

The same queue, customer record, routing, reports, and QA layer power both AI and human work.

The Richpanel AI team. A CX Manager AI orchestrating a frontline customer AI, an agent copilot, and a QA agent, with live performance metrics

The AI team your CX team manages. A CX Manager AI builds playbooks and watches performance. Frontline AI agents resolve conversations. Copilots help humans. QA checks replies before mistakes become risk.

Richpanel omnichannel inbox showing Channels (Email, Facebook, Instagram, WhatsApp, Aircall, SMS) and Brands (SwiftPim, LuxeSkin, FitNation) in the sidebar with live conversations

Every channel in one queue. Email, chat, Instagram, WhatsApp, SMS, and voice share one customer record. Your team and your AI agents work from the same source of truth.

Routing without triage. Assignment rules, round-robin, balanced load, and multi-brand queues decide where work goes. The AI takes what it can. The rest lands with the right human.

Richpanel analytics dashboard: top customer intents, FTE saved, CSAT, response time, revenue from support

Reporting your CFO can use. Top customer intents, FTE saved, CSAT, response time, and revenue from support show the business impact of the AI team.

Richpanel QA layer: a second AI grades every resolution, scores confidence, and flags where an answer missed

Quality control before and after launch. Pre-launch evals, live QA, and confidence scores show where the AI is ready and where policy needs tightening.

The routine disappears first. Spam filtering, auto-tagging, and ticket assignment clear the low-value work before a human opens the queue.

Every brand gets its own AI team. You manage one workspace.

Keep brand voice, policies, routing, and reports separate without making your team jump between helpdesks.

SwiftPim▾ 5 brands

Switch brand

SwiftPim AI live · 6 channels

LuxeSkin AI live · 5 channels

FitNation AI live · 4 channels

Northbound AI live · 5 channels

Pulse Wellness AI live · 3 channels

One workspace, every brand.

Brand-specific routing, SLAs, knowledge, and AI voice. Switch brands like switching folders, not platforms.

Separate AI memory, central oversight.

Each brand gets its own trained AI agent. You see CSAT, resolution rate, and revenue across all of them in one dashboard.

Add the next brand without another helpdesk.

Paste the URL, import the policies, and let the AI build brand voice and SOPs without another Gorgias account or Zendesk seat.

Karta Ventures consolidated 3 brands in Richpanel and saw a 72% ticket-volume drop on one of them.

Compliance First

Secure by design.

Powering customer support for 2,000+ businesses since 2020. Independently audited across SOC 2 Type II, HIPAA, and GDPR. Penetration-tested annually. See the full trust center →

SOC 2 Type II

Audited annually

HIPAA

Third-party audited

GDPR

Audited · EU-ready

AES-256 Encryption

At rest · TLS A+ in transit

99.9% Uptime

AWS · 3 availability zones

Annual third-party penetration tests Zero-trust corporate network Continuous vulnerability scanning SAML SSO · 2FA · RBAC

50% resolution in 30 days.

Or your money back. No hoops.

We set up your AI on your actual business, with your real policies and integrations. If it doesn't resolve at least 50% of conversations autonomously in 30 days, we refund every dollar. No proration. No "but the data."

See it built on your brand →

SOC 2 + HIPAA-audited · GDPR compliant