The ultimate ecommerce
customer experience guide for CX teams

Curated advice from industry leaders in DTC customer experience such as Okendo, Aircall, LTVplus, and Richpanel to make your customer service exceptional this holiday season.

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BFCM Ebook

What you’ll learn in this Guide?

Chapter 1
Forecasting your Holiday support load
Shri Mithran
VP Marketing
Chapter 2
Hiring, training and outsourcing - by LTVPlus
Regina Mae Ongkiko
Content Marketing
Chapter 3
Reduce Tickets by 50% through self-service
Shri Mithran
VP Marketing
Chapter 4
Agent Enablement - 2X your Agent Productivity
Shri Mithran
VP Marketing
Chapter 5
Maximize Effectiveness of your Phone Support
Emily Gregor
Sr. Content Marketing Lead
Chapter 6
Converting your holiday shoppers into loyal life-long customers
Lindsay Kolinsky
Partner Marketing Lead

The Ultimate Ecommerce Customer Experience Guide

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