About Richpanel

Richpanel is at the forefront of revolutionizing customer support with AI. We're building autonomous AI agents to replace traditional support agents in the BPO industry. With 2,000+ customers and backing from Sequoia Capital, we're on a mission to disrupt the $400B+ customer support market.

• Location: Bangalore, India
• Team Size: 30 employees
• Funding: Backed by Sequoia Capital
• Glassdoor Rating: 4.4 (as of July 2024)

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Job Description

As a Lead Backend Engineer at Richpanel, you will drive the performance and scalability of our backend systems, ensuring low latency and high throughput. You'll identify and refactor inefficient code, optimize database performance, and establish a robust observability stack.

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Key Responsibilities

• Enhance API performance and ensure low latency and high throughput. Design scalable backend systems to handle high traffic and large datasets
• Identify and refactor inefficient code to improve performance and maintainability
• Establish and maintain a comprehensive observability stack
• Work with product managers, customers to plan and launch new features fast
• Write and update documentation around codebase, tech specs.
• Maintain high test coverage for the backend codebase
• Optimize database performance for high-speed data operations
• Mentor and guide backend developers, fostering a culture of high performance

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Typical Week as a Lead Backend Engineer @ Richpanel

• Prioritising tasks for the sprint - tasks could vary around API performance improvements, refactor existing code, shipping new features.
• Start with planning and tech specs. Great planning is 60% of the job. Strive to create plans in the form of docs that can be executed by anyone in the company.
• Have a bias for impact. For that establish clear KPIs and end goals for all your projects. Announce these publicly and allow people to cheer you for your contribution after you have achieved the end goals.

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You Will Be a Great Fit If You Have...

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• Extensive experience in backend engineering, especially in optimizing API performance
• Strong system design skills focusing on scalability and maintainability
• Proficiency in backend development languages and frameworks
• Excellent problem-solving abilities and experience with complex issue resolution
• Strong knowledge of database systems and experience with database migrations
• Experience maintaining high test coverage and code quality
• Proven ability to lead and mentor a team of engineers
• Excellent communication skills for cross-functional collaboration
• Ability to anticipate and address potential system issues proactively
• Analytical mindset for diagnosing and solving technical problems

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